2nd to None Service

We were passing through and ended up stranded at a rest stop as our RV would not re-​start. 2^nd to None Service shop was very kind and started working on the repair right away so that our family (including 4 kids) can stay on track with our travel itinerary. My husband and I greatly appreciated their hospitality while we waited during the repair which was completed within the same day. The staff was very professional and repair costs were very reasonable. Highly recommended!

This is probably the worst shop I have ever dealt with. My car broke down while trying to get back home from a road trip and I had it towed here. When I called them the next morning to tell them what happened, I told them I thought the radiator was cracked. They never called me during the day to let me know what was going on, so I called that afternoon. They told me the water pump belt had broken and they were almost done fixing it. At the end of the day, right before they closed, they called and told me it was done and they would come pick me up. Well right after that they call me back to tell me they had found holes in the radiator, just like I had told them, but they had not checked.
Then they told me they would look at radiators to replace it and call me back. The next morning they hadn’t called me back, so I had to call again. Once again, they were in the process of already fixing it, without calling me like they said and authorizing it. There were a few other incidents during the couple days while it was in the shop where they never communicated with me or gave me wrong information.
Then when I went to pick it up, I expressed my concerns to the guy at the desk. He immediately got an attitude and just try to dismiss everything I told them. They don’t seem to know what professionalism is. The only reason they get two stars is because they fixed my vehicle and the owner cut a little bit off the price because he saw what a hassle I had gone through.

The standard review on a mechanic shop is about how professional and prompt they are. Yes, that is true. This is about their honesty. I broke down on I-​40 between Las Vegas and Dallas. Thought the problem was something totally different than what it turned out to be, which would have been a much more expensive repair. They had a prime opportunity to «pad the bill» and didn’t take it! If I lived in the area, I would not consider taking my truck to anyone else.

My daughter and I ran into some car trouble on our cross country trip from Atlanta to Los Angeles. We went to 2^nd to None because of the great Unilocal reviews. It was a bit longer off the highway than I thought it would be. I think my navigator took me off the wrong exit at first cause when we left it was much closer to the get back on the road.
The people in the front office and the repair guys were very nice. They have this German Shepard in the office that is very shy but seems sweet enough.
Our check engine light was on. At first they said it would take until the next day to get it fixed. I told them we couldn’t stay in this town. They said they would do what they could to get us back on the road. And they did! In a few hours we were back on our way to LA. They even called a few days later to check on us, mailed a thank you postcard to thank us for or service and sent us an email. Now however, they are sending emails weekly or biweekly. If you don’t like a lot of junk emails, don’t provide your email.