Russell’s Services Plumbing

I have been a loyal customer of Russ for a couple of years now. He was just at my house yesterday for another clog (old pipes and kids don’t mix well). Once again he was prompt, he communicated with me so I knew exactly when he would arrive and he cleaned up after the job too. His prices can’t be beat. You won’t be disappointed. :)

I highly recommend using Russell’s service plumbing. Came out early in the morning and found what our leak issue was.
Quality work, and honest fair prices. We had a new toilet to install and it was cracked in the box. Russ took it back to Home Depot for me.

Fast and reasonable. They got here so fast I had no prep time. Happy to be able to do laundry.

We got the information on Unilocal about Russell’s Plumbing, and I want to pass on the favor. He called us the very afternoon I messaged him, and came here to a rural location the next morning. Our leaking water heater was the issue, and while he could have told us we need a new one for $ 800 or so, he was able to fix and weld the piping for a Fraction of the price. I will recommend him to one and all.

I was in the middle of a relocation for my work, and was on an extremely tight timeframe. After my inspection from the company assuming my property, I had two weeks before I moved out of state. Knowing this, he came same day. Very professional, friendly, personable, reasonably priced, and honest. He even offers discounts on his website, and told me about them when I called so I could print off a coupon.

Our basement flooded with about six inches of water. We spent about 2 hours with a shop vac, and we thought we would get the rest of the job done quickly ourselves. We soon noticed that our sewage drain was backing up, and it became a bigger job because as we got rid of water, more water rose from the drain including feces.
Defeated, I called Russell’s. I believe I spoke with Russell himself, who was very nice despite having received lots of calls that day. I was shocked that he said he could have a guy out to our place in Plainfield within an HOUR! It was more like 2 hours, but we were in contact with Matt, the tech, several times as he kept us updated on his location and current job. I had called another company first, but after no return call, I moved on to Russell’s.
Matt arrived with Tim, an assistant, and immediately tried to find our problem. It was evident that Matt was exhausted and frustrated, especially when he was unable to locate where he could rod the sewage from. Matt and Tim walked into a field next to our home and discovered the sewer was FULL. We were told that they couldn’t do anything, because only the village could fix it. I was really disappointed, but I didn’t feel that they were being dishonest.
Unfortunately, Matt got into a scuffle with our neighbors, who also happens to be the very nosy association manager. Matt tried to explain the situation to our neighbors, who didn’t have sewage in their basements, but our association manager kept yelling at him (he’s nosy, an alcoholic, and losing his sensibilities). I felt terrible for Matt having to deal with this, but he was very receptive to myself and another neighbor — giving us a tip to use a plug for the drains, and it would at least eliminate the solid waste coming up. I probably would have left the scene, because nobody deserves to be verbally assaulted like that. Matt could have left, but he didn’t. If he did, I probably would’ve punched my association manager in the face.
Our water is still leaking, but the plug helped somewhat. Even though I wasn’t thrilled having to pay a $ 130+ service charge, I was grateful that these guys found where the problem was coming from and spent the time to explain to us the problem and temporary solution. Matt encouraged us to take photos and get reimbursed by the Village of Plainfield.

We hit the jackpot when we found Russell Marcellis of Russell’s Service Plumbing. He does remodeling, repairs, rodding … and more. He’s licensed, bonded, and insured so we had peace of mind when hiring him. Russell has always given us quick service, responding immediately to our calls. He arrives on time, as promised. He even picks-​up after himself when his work is completed. Great pricing too. Our family recommends him highly …