American Way Mechanical

Great company and EXCELLENT SERVICE!
I called at 5:20 pm on a Holiday (Labor day). Person who took the call said someone would be out to the house between 6 – 7:00 pm. He showed up right at 6:00, did a diagnostic as to why my AC unit wasn’t working and showed me everything he was checking. Diagnosed the problem, had the part on hand, and fixed it quick at a great, reasonable price. In the middle of this heat wave, they provided excellent, fast, and quality service that I would definitely use them again and refer them to my friends! Thanks!

After calling several AC guys to service our central air that wasn’t cooling too well, a neighbor recommended Al at American Way. I called him in the morning, he set up an appointment for the afternoon and was on time (after calling ahead).
Al cleaned and charged the AC with refrigerant in no time for a very fair price. The AC is finally cooling again. Al even honored a coupon that I printed from his website.
Great guy. He’s on my list of service pros to call.

Amazing! Called at 7:15 PM for a leaky tub faucet. Had Al, my favorite person in the world right now, to my house within 45 minutes, AS PROMISED! Very honest, very patient, explained everything to me as he went, and was very upfront about the reasonable pricing.
They have earned my business going forward, and more importantly, my referrals.
Top notch!

This my post on Google Review:
The worse experience and I didn’t even get the guy to come out (and after the call, I wouldn’t)… The owner (dispatcher) not only curse me out on the call and telling me that I am not listening. I simply scheduled about the issue on 5÷10÷14 (not the call today on ⁵⁄₁₂) about the heater and air conditioning not working. They asked me question I did not know and they stated that they will charge me $ 75 to diagnose or the cost of the repair (upon diagnosis). They mention nothing about the issue and then they call 1 hour prior to the appointment and asking me additional questions that I would not know. He is telling me I should know this and I told him that I don’t know because we just moved into the condo unit. So he asked one question about the condenser and I got the answer from the management. Then he asked another question if the condensers are labelled. I assume so but I told him that I do not know. What irritated me is that I told him, isn’t this the reason why I CALLED YOU IN THE FIRST PLACE? I don’t know the answer and I even stated that on the call. But instead of him apologizing or being thankful that I am going out of my way at the last minute to get answers, he is telling me that I should know and that this could take hours longer on the matter. Added, why didn’t he address this on the call on ⁵⁄₁₀? Why before the appointment. Personally, the dispatcher has no integrity or know how to deal with conflicts. Especially when it was of their own doing. I would think that this not unreasonable to ask. Lastly, I understand that all customers are not truthful but in general. Customers are usually right. This is one of those when this customer is reasonable and is right… I would not recommend this because he don’t want to do the work that is expected or at least should have gotten this matter addressed on the FIRST CALL! Is that unrealistic or unreasonable?
P. S. I called another service company and guess what? They didn’t ask any questions. They stated that it is part of the diagnosis. What am I missing here? If your company has been in business for 15 years and knows how to do things professionally and effectively. Why is it that other companies who schedule tell me that they could handle it without issue and don’t need information to get things done? I don’t get it. Also, is cursing a potential customer show professionalism.