Open Road Mazda of Morristown

Went to open road Mazda because I had a funky smell coming from my 2015 Mazda CX-​5. I had a previous run in with a critter and thought maybe it had gotten into the cabin filter again or elsewhere. An hour after dropping it off they called and said everything was gone and the smell would just «burn off.» I asked if they could replace the cabin filter but they assured me it wasn’t that.” and there was nothing else to do for the smell but wait a view days. I didn’t believe them so I took it to the Midas right afterward and asked them to check it. No only was the filter destroyed by a small rodent but the fan underneath was full of bread that the animal had brought in. This means nobody even bothered to look at the car or listen to me when I asked if they could check the cabin filter. I felt like I was just blown off completely. They will no longer have my business or anybody else’s that I have shown a picture of what they neglected to check. I’ll be moving forward in contacting the BBB to resolve matters. Stay away from this place.

I can only give feedback for the service department. I came in because my car was acting weird and pulling to the left when driving. I thought it needed an alignment. Little did I know it needed new arm bearings. The part was recalled and because my fiancé does not check his email I had no clue. They fixed the car no problems. The service was obviously free. But I felt like I was in such good hands I winterized my car on the spot with an oil change and wipers. Something that I had been putting off. Got great recommendations on how to save money down the road. Tim (and the other gentleman whose name escapes me) was AMAZING. It was the small things like installing my car seat and charging my phone. My only complaint is that the loaner was super small. I have a CX-​9. This all happened around Christmas time and I needed to haul some things. The car seat took up the entire backseat. My family barely fit. I hope they get bigger loaners for CX-​9 owners.

Needed an oil change did not a lot of time. I stopped in to see if they could help. They got me in and completed the oil change in 30 minutes. In and out and made it real easy. THe waiting area is comfortable and I was able to get some work done. Thanks guys!

Awful. 1 star but wish it could be no stars. CONSTANT ISSUES. Do not go here — choose another dealer and probably a different car company because Mazda is just the worst. The sales team at this dealership really leads though in the most moronic group of individuals I’ve ever encountered in a service profession. Between five of them, they couldn’t give me a straight answer to a yes/​no question. From the time that I did the lease a few years ago, there were issues from the beginning with them trying to slide things into the contract. I should have known then. I went to other Mazda dealerships for service and didn’t experience much better even though the battery died three times in a brand new car. However, when I tried to return my car to this dealership, they couldn’t accurately explain the process or understand that I had received no information from them or Mazda on my options. You would think they would be nice to get me to purchase/​lease another Mazda but again, between the five of them, this was just too challenging. Jonathan in finance seems to be the only intelligent one there thought so if you must go to this dealership or are set on a mazda then I would speak with him as he was always professional and courteous and clearly is much more advanced than the sales team.

I’ve had a decent experience with these folks overall (as far as buying a car can be a decent experience!).
3 stars feels a little light, but the ‘A-​OK’ description matches how I feel. I can’t quite say «Yay! I’m a fan» as I would be implicitly saying with 4 stars. So 3 stars it is.
Bottom line was, they beat the best other local dealer’s price I could find by $ 600 for a 2015 Mazda3. (I hadn’t bought a new car since 1996, which I bought from Open Road Edison, which IIRC was also the best price I could find.)
Chris was my salesman, he’s a decent guy. There was a slight failure to communicate ahead of one of my visits which resulted in a slightly higher price than I had targeted, but I figure in the process of buying a car, you gotta deal with some unexpected negative somewhere along the way. As long as the BS is kept to a minimum, I’d call it a decent experience. And it was kept to a minimum at Open Road.

customer service here is not a priority; nor, do i believe, is salesmanship. came in after being phoned that they were interested in buying back my car and was treated horribly and as though i was doing them a favor. tried to walk out three times and was stopped. patronized and demeaned by the finance manager who was still unable to explain to me why the numbers on his paper were such a bargain. warranty? what warranty? when i was in a car accident Mazda service did nothing. that is why i have insurance, which paid the bill in full. another reviewer said it best: combative, defensive and condescending.
i love my mazda but the odds of me ever purchasing another one are will.

Go here if you want to waste your time. If you actually want to buy a car, go somewhere else. These guys still sell cars like it was 1975. They have no idea that everybody knows their tricks.
If after all the negative reviews, you STILL want to go there, here is my advice. After you negotiate the price of the car, be READY to negotiate the 500 dollars for documentation (not the DMV fees mind you, this is the fee they charge you for filling out the paperwork to SELL you a car), the window etching (it’s 2015, this does not deter thieves), the 100 bucks for detailing the car, etc, etc, etc. The negotiating NEVER ends. I haven’t even mentioned the extended warranty.
do you have 16 hours to kill? go there. Do you want to negotiate 27 numbers in addition to the price of the car? go there. do you actually want to buy a car without any of these issues? go somewhere else.

My experience with Open Road Mazda? Google Chris Christie BridgeGate press conference and imagine you are a reporter and Christ Christie is Open Road Mazda. Combative, defensive, and condescending. Some people out there believe that is a positive trait for a politician (no comment), but it is NOT what I expect from a car dealership who we’re trying to give hard earned money to.
My girlfriend and I found a low mileage 2014 Mazda 3 online at Open Road Mazda. It was the exact model we wanted. She called discussed the price, and put a $ 500 deposit down on the car. Sale contingent on seeing and test driving the car that Saturday.
When we got to the dealership that Saturday they were ready to get us in to sign the papers before even seeing or test driving the car. We finally insisted on test driving the car. I will say the car was in great condition, and the sales person was very friendly. Those are the only two positives in the experience.
Next we sat down with the finance person who had all the paperwork ready. He tried the extremely hard sell of the additional titanium protection package, and extended warranties etc (which I expected), though he didn’t want to take no for an answer. Nor would he let my girlfriend and I discuss anything, always interrupting us, and interjecting his sales pitch, and telling us how we were making a big mistake.
Finally it came to buying the car. He started out with a stack of other papers to sign, until I insisted we see the only page that matters first. The actual bill of sale. What I found was well over $ 1,200 in additional fees. $ 399 for VIN Etching, $ 90 for detailing!, endless documentation fees, etc. This was all BEFORE taxes and registration. A $ 16,000 car with an out the door price of over $ 20k!
When I questioned him about the fees he became downright hostile and combative. It was so bad we literally walked out while he was still talking.
The sales manager did intercept us and tried at that point to negotiate, but it was way too late.
I’ve left car dealerships disappointed I couldn’t get the deal I wanted, etc. No hard feelings, it’s sales. This is the only time I stormed out of dealership furious. We didn’t even get to the negotiating part of the transaction.
The sad part is we actually wanted the car, but the experience was so awful we took are business elsewhere. (see 5 star review of BMW of Tenafly).

I bought my Mazda CX-​5 from here a few months ago and have had a positive experience so far. Clark was my salesman and he was great. He was very knowledgeable about Mazdas in general (had been driving them for years before he was at Mazda) and was not pushy with any part of the sale. He really took his time to walk us through everything and gave us a great test drive experience. I’ve had a few things come up since the purchase so I have e-​mailed Clark directly and he has always gone above and beyond to answer my questions promptly, sometimes way past office hours.
The service staff have also been very courteous. I had a small issues come up recently and they were great about scheduling appointments, providing loaner cars, and a detailed followup on my issue.
As others have reviewed, the one thing I was unhappy with was my experience with the finance guy, Jonathan. You go into his office and he tries to rush you through everything without giving you enough time to process everything, pressuring you to make quick decisions like getting an extended warranty. Definitely do thorough research before buying so you can walk in there with your numbers straight.

Do not give these guys the satisfaction of your business. They are slimy and will try to scam you. Recently I went in and negotiated a deal with them, which they reneged on days later— right as I was about to take off with my new lease. They claimed they had not researched the value of my trade-​in vehicle until the day of signing; effectively not doing their jobs. These guys will make unrealistic deals and leave you disappointed. Don’t let them waste your time.

This was the worst car «buying» experience ever. They do not honor their prices or contracts. The manager laughed on the phone when he told me that they had me sign me for the wrong car after they checked my credit, made me switch my insurance and sold my previous car. Jonathan, the finance guy, was the worst person I have ever dealt with. Swore at me and my boyfriend. I would NEVER NEVER recommend that you deal or go through with any purchase at this dealership.

Bryan, the sales rep was very helpful, and all the things you’d want from a sales rep.
Unfortunately, sales reps are very low on the totem pole at dealerships, and can only do so much.
I showed up to check out/​test drive a Certified Pre-​owned Mazda, which I enjoyed on the test drive. Only after we started talking numbers did the «manager» come out and give me a spiel about the listed price being a mistake, and that the vehicle actually wasn’t certified, but that they could go through with it for a fee. Should have walked out then.
We haggled, I left and kept in touch over the phone with Bryan, and after some back and forth, we agreed on certifying for a slight bump in price (I really wanted the car). So, they certified, I pick up the car and the laundry list of BS fees that they hit you with when you’re with the finance guy is unbelievable. When you buy a used car, and they screw up, they still make you pay ~$ 100 for detailing/​prep (what??), several hundred for the security etching, ~$ 400 for a «doc fee» etc…
Other than being smart and knowing about this in advance, I absolutely recommened you go to any other Mazda dealer instead of these guys. All those horror stories you hear about car purchasing basically came true with this experience. Not only that, but the certification process apparently failed to catch the fact that one of the engine mounts was broken, and I had a CEL pop-​up within 100 miles.

I walked into this dealership, financing papers in hand, knowing the vehicle I wanted. Should have been easy. 5 hours later, I’m still there, but drive out with the vehicle I wanted. However after paying $ 850 for a pre-​certified vehicle, which is supposed to include 50 point inspection, I find the overhead light doesn’t work on the passenger side, the brake light doesn’t work on the drivers side, there is no gas in the tank (I have to stop at the nearest gas station to make it home) and later, I will see there is no inspection sticker on the vehicle at all (all new vehicles have a 5 year sticker. This car was only 1 year old so there should still have been a valid sticker) Phone calls to the store results in being passed around as everyone essentially says «not my job» and leaving a message for the person whose job is supposedly is, results in no return call. I had read bad reviews on this place before I went there but gave them a shot anyway. Never again. I won’t even take my car there for maintenance.

I shopped my new Mazda CX 5 entirely by phone and email which is one pro of this dealership. I don’t believe in entering a dealership outside of test driving and taking delivery. Some dealers gave me a hard time about not coming in but this one was OK about it. I did my homework ahead of time and knew exactly what I wanted. I was planning on buying this car from Mazda of Wayne but did not like the vibe I was getting from the sales departments managers. I called four dealers for the best price and this place gave me the best price. I dealt with John Q in sales. It was overall an OK experience with a few bumps. I was told that I needed to put down a depost to hold the car at the quoted price and I needed to do it before the end of the month. Also, even though the car was said to be super popular and my color choice the most popular one, there was only one in my color in the whole place??? True or not true, guess I’ll never know. I decided to go ahead with it and was also told that the deposit would allow me to pick up the car whenever I wanted while still holding the original price. I made sure to get EVERYTHING in writing. Good thing, because two days later, John told me that the price was contigent upon my picking up the car by July 31 and that other people were looking at it so when was I coming in to pick it up. Needless to say, I was not happy so I immediately forwarded him his correspondence stating that once I put the deposit down the price was held and the car was mine, he backed off with an apology. Once financing went through, I contacted the finance manager for a list of all fees to be sent to me. I haggled over the prep and etch fee which I would not pay. They decided to take the difference off the price of the car after going back and forth. At one point John had the general manager email me a lengthy explanation as to exactly what these fees are (thanks for that, btw. That fall off the parsnip truck was painful). This was just after John told me they would waive the etch and prep fees but not the doc fee which I felt was high at $ 400. Paul, the gen mgr called it reasonable and lower than many other dealers but that it was probably going up to $ 500 soon. Ouch! My suggestion would be to get the doc fee up front and negotiate it off the price of the car before going through finance. Once I insisted on a bottom line #, I was ready to take delivery. Came in on a Monday morning about 9:30 am. Though the store was virtually empty, we were not greeted. I called beforehand to make sure John Q was there but was told he had a tire blowout and that his associate Bryan would be taking care of us. The guy at the desk told me Bryan was gassing up the tank and pointed to his desk across the room. Not the best show of service or politeness. Bryan however was a doll, very polite, professional, and friendly. He took care of us and answered all our questions. John Q never showed up though I was told when I called that he would be in shortly? He also never bothered to call later. Maybe he didn’t make it in afterall? The general manager Paul also never stopped by to introduce himself even though we were there for well over an hour. Customer service doesn’t seem like much of a priority here. Jonathan in finance was a jerk. No other way to put it. He was apparently miffed to the nth degree about our not purchasing an extended warranty and was very unpleasant to be around. Though I made it crystal clear before ever coming in that I was sticking to the bottom line number, he actually said «if you total your car, it’s all on you». It was quite rude and unprofessional but I decided to let it go at the time. His hissy fit is not my problem. Would I buy another car from this dealership? It remains to be seen, I wouldn’t rule it out but I would really like to see an overall bettering of customer service and perhaps a new finance manager, one with actual people skills. I would however request Bryan as my sales associate.

I’ve been looking to buy a new vehicle for months now and until recently I couldn’t even decide what type of vehicle I wanted. First it was a new pickup-​Ford F-​150 or something similar… but that got tossed aside-​i couldn’t deal with the terrible gas mileage. Then it was a new car (not a luxury car, just another normal boring sedan)-that got tossed as well as I was tired of my Camry and wanted something a little higher in profile. Then I decided on a crossover when we were in Florida and had a Mazda CX9 as a rental.
I was kind of sold on the Buick Enclave, but then the price tag kind of kicked me in the nads… so I stopped into Open Road Mazda to get some insight into the CX9. When my wife and I stopped in we were greeted by Christian V. and he was great from start to finish. The first time I went in was just for a test drive and to feel my sales guy out a bit. Christian was honest with me and I told him I didn’t want to di*k around haggling over the price. I did my homework on the costs of the vehicle and I knew what I wanted once I went back. I walked in the door knowing what I was willing to pay and I got a price that was actually lower than that number.
I hate buying a car… I mean I really dislike it, the haggling, the walk back to the managers, the extras they throw at you-​it drives me nuts. That said, this experience was pleasant, went fairly smoothly, and made me realize that if you go in prepared and willing to walk out the door, these guys will work with you and get you what you want. From start to finish this was an excellent buying experience and even working through the financing, usually a nightmare, was easy and wasn’t painful. I don’t know if my next vehicle will be a Mazda, but I can’t imagine a better buying experience.

2 weeks after buying our NEW Mazda we are still waiting for 2 paint chips that were on the car after the allegedly ‘detailed’ it, to be repaired, with all kinds of changing stories about why they haven’t taken the car and given us the loaner they said they’d give us. That was after we pointed out the license plate frames with THEIR name on them were broken on both front and back. Again, the car was detailed?! Free advertising and they screw that up. Almost comical. But we’re not shopping at Open Road Mazda or any Open Road locations after this.

Usually treated very well here by the service staff. The sales staff has a jewel there by the name of Raymond. He is a Filipino, and will get you a good deal, but watch out for the managers who will try to screw you, especially the guy in finance.