The UPS Store

Have to admit, I’ve had pleasant experiences here in the past (both with male and female staff), but the last time was a deal killer. It was midweek and the gal working the counter (apparently there’s two females who work there, so don’t hold it against the other one, b/​c she’s the friendly one) was either having one hell of a bad day or is just generally a very unpleasant person to begin with. As I dropped off my pre-​paid package, I inquired about another package, and tried to lighten her day with small talk, but she was just in about the foulest mood possible. I truly hate writing these kinds of reviews but, in a day and age where customer service is what sets businesses apart, this was an epic fail and a half! Oh well, at least there’s a USPS in town, and FedEx & UPS in SLO if I really need them. so long MB UPS, you won’t have to put up with my cheery face ever again, wouldn’t want to interrupt your debbie downer syndrome.

They pulled the same BS on me today as they did Scotty P back in March2015.
Went in today to print 1 document from USB drive. The charge was something ridiculous like $ 2.77 for PRINTING ONE PIECE OF PAPER!!! When I questioned the employee the response was «because you used the computer». What??? When I said I had done that at other stores and the charge was only for the pages printed I then got «every store is an independent franchise». Lesson learned, I won’t be taking my business to this franchise anymore.

Customer service is always great here…
BUT where do you get off charging a customer 3 dollars for a «computer use fee»? Last time I checked it cost nothing to operate a PC, and since you charge 25 cents for black and white and 45 cents for color prints you are making your money. To top it all off not every employee agrees with the stupid @$$ «fee» because it’s not consistently applied when I’ve gone in for printing. If you really feel the need to double shaft your customers you better put that fee on the same sheet that shows your paper print charges instead of «Surprise!!!» when it’s times to pay.

I have had an account with this particular UPS store since 2013 and they have always provided me with the most professional service. I pretty much use them for my business Mail Box and and faxing, so I can’t comment on their other services.

Great professional service, they have always been willing accept a shipping challenge. Jessica was extremely helpful and handled my shipment no problem. I’ll definitely be back!

So friendly. Super easy to ship, mail, use computer, print. Prices are reasonable. Staff very helpful. They have a variety of supplies available. It’s a one stop shop.

I was charged $ 2.97 for one one-​sided black and white copy. It pisses me off that a business charges so much to print a copy off of a flash drive, simply because they do not have the printing equipment in place that is compatible with flash drives. Feeling overcharged and taken advantage of at the moment.

Wish I could give them no stars. Shipped air-​guaranteed two day delivery — left on a Saturday. Paid a crazy $ 58.00 for a small package. It is now going to coming late Thursday or Friday and the guaranteed delivery meant nothing. I cannot get a refund because they claim it is stuck in Kentucky due to weather — for four days? What happened two days ago? If I had shipped flat rate box via Post Office for $ 12.95 and it would have been here Tuesday. Never again will I use UPS.

Needed to print large document double-​sided and get some sheets laminated. Service was immediately surly. The guy at the counter seemed put out and unfriendly. Do you want my business? Upon payment, found charge to be triple what I anticipated, which prompted debate about whether double-​sided printing doubles or halves the total number of pages. Seriously?! I was told to return in 25 minutes for laminated pages, returned in 40 and they were not done. I was the only customer in there. I would not come back.

Can I tell you a story about «Corky?»
«Corky» is 6’3″ 250+ lbs and probably a former local high school football player that peaked at 18 yrs. old.
«Corky» has got a huge pasta belly, but big arms because he still hits the gym after pounding a 6’er and an 18″ pizza by himself. He’s a tough guy who has to maintain those guns.
«Corky» needs a size XXL UPS polo shirt but apparently asked for a M to accentuate his bloated construction worker physique.
[“Corky” could be this guy Nick Holcomb but that is yet to be confirmed]
The problem with «Corky» is that he sucks at his job because he probably hates his place in life. I’ve been in this UPS location approximately 3 – 4 times now and each time «Corky» has been a completely rude arse.
No «hello.» No «hi…what can I do for you?» Nope. The first thing «Corky» does is curtly ask you for your phone number. Oh, and he does that without even acknowledging you by looking at you.
This last time I was simply dropping off a pre-​paid package and he gleefully tells me «is this a dropoff? (yes) Oh, well next time it’s gonna be a $ 1 charge.»
«Corky» oh «Corky.» What a sad existence you have when charging a customer an extra $ 1 gets you excited.

We recommend Nick and this place to for prompt efficient Notary service. Notaries are so hard to find nowadays…

We had a notary issue and the only person willing to help get the job done was Nick at the UPS store in Morro Bay. He was professional, funny and knows what to do when the circumstances may not be normal! Thanks again Nick we appreciated your help!
I highly recommend Nick Holcomb at UPS Store in Morro Bay!

Friendly and professional. Can’t say that their services are exceptional, but after the service I’ve received from Bay Area businesses I remember the cheery attitude of their employees stood out.
Oh, and my package DID get there (eventually). Shipped it to So-​Cal, and it arrived there within a week even though I only sent it standard mail. Not too shabby, UPS!