TNT Coast Boot & Shoe Repair

I had the worst experience bringing in a pair of women’s flats, a backpack and ladies boots for repair. When I first went in, the owner was on the phone talking football.?It sounded more like a personal call and he wouldn’t cut the conversation short to help me at the counter. When he finally got off the phone he made no apologies for the wait and briefly got my info about the repairs that needed attention. He quoted me $ 30 and a week to complete the repair.
After 10 days I came back without my receipt stub and saw my items on the dusty floor covered in dirt. The owner’s son came to help me as I picked up my boots that were covered in dirt and gobs of dried glue. I was appalled at the workmanship and thought: this is quality work? Noooo I had to differ and the owner said my order wasn’t ready yet and that he’d clean up the glue from the boots and spray them. Spray them? I thought he knew what he was doing so I trusted him. I was still leery about his professionalism because he rushed to work on my other repairs while I waited. I didn’t ask him to rush… I needed him to reassure me that his work would be of quality. He didn’t, which left me thinking that he wasn’t professional or customer service oriented. I felt like taking back my stuff to have it worked on elsewhere, instead I left the shop without my items and hoped for the best. All that the son worried about was that I didn’t have my repair stub ticket on me… he could care less about my concerns. Once again, bad customer service.
When I came back weeks later, the repaired items were on the floor, AGAIN, covered in dirt!!! I looked at my boots and he ruined them with the same gobs of glue and black shiny paint that he covered up the glue with. My boots had no shine so the glue globs were very noticeable. I told him that I glued the boots myself before without the glue glob mess and did a way better job than he did. His response? That he is the «shoe doctor» and that he knows best. He said my boots are cheap and heavily worn out.
Yes my boots were worn, not super expensive, but they were my favorite pair and he ruined them. He had to pry off the old glue to make room for the new glue and he did more damage to them. He didn’t even take credit for the damage he had done and was saying it was all my fault that the boots came in so damaged. If that was true, why wasn’t the damage noted on the work order?
I was furious at his response and remarks. I thought to myself, excess globs of glue is best? Trying to cover up a shotty job is not professionalism at it’s best in anyone’s eyes!
Wake up dude!
Needless to say, I paid him for his shotty work just because it’s true; you get what you pay for…
I am generous this giving this place one star.

This is the 2^nd and last time i ever bring my shoes for repair
first time it took over 5 weeks and kept saying «oh yea will get to them» forever!
but
this time i simply wanted to reglue the front of my sneakers again 3 weeks
but when i went to finally pick them up they SLOPPILY just applied glue all over the front of my very expensive shoes and i am more then disappointed:
i would not allow them to redo them
i will take them to another shoe repair and have them redone if that is even possible
very dissatisfied
Anthony Morrocco Los Osos

I took my boots in to be resoled. I left them with a nice lady who took my info and said they would call me. Got the call a couple weeks later, went in, and found to my chagrin, that they had totally rebuilt my boots with a new mid sole, and totally different style of outsole. Which was way more work than I would have done to these boots, they were not in all that bad of shape, only the rubber outsoles were worn smooth in a few spots. Now they fit different. And the sole is a totally flat sole with no heel, which means they slip off my footpegs on my motorcycle. I doubt I will ever wear them again. I should have just kept them with the worn out sole. I give it two stars because the workmanship seems pretty good, but I wish they would have asked me what I wanted, not just done what they thought I should have.

We were treated rudely, had to wait 3 weeks when we finally called them. They couldn’t even find the boot. Finally when ‘they were ready’ we had to wait while the owner finally stitched the boot. The treatment and service was sub-​par. Apparently it’s a hit and miss situation… I would say don’t take the chance … go to Taakens … They know how to treat a customer.

Business has moved!!!
3250 north Main Street Morro bay!
Same owner, new location with parking no more circling the block for a spot

3250 Main St Morro Bay is their new address. I had a hard time finding it because no one had posted the change, but now that I know where it is. I’ll be coming for all my repair needs. The service is great! It’s to the point and they know a lot about repairs. I’m glad I went here it’s cheaper then buying a new pair of boots! I had two shoes repaired for 30 dollars. All in all a great experience.

These guys are great. Have taken multiple pairs of shoes, from clogs to heels for fixes and spiffing up. Always pleased with results and highly recommend.

Rude management & poor service. Take your business elsewhere & you won’t be disappointed.

Let me start off by saying I had checked around before deciding to give TNT my service. I had even been offered a cheaper service with a lot lower return time than TNT but decided to go with a «mom and pop» style service. Don’t make the mistake I did.
Dropped off a pair of boots to get a zipper repaired. Damage came to $ 40 (twice the cost of the boots themselves) and was told they would be ready in 6 weeks. After not hearing back after 6 weeks I decided to call and check up on them, to which I was told they would be ready at the end of the week. End of the week comes and still no communication from TNT, so I call again. This time I’m told they will call me right back. An hour later I get a call (guess they decided now would be a good time to fix the boots) saying they were fixed and I had an hour to get to the shop (I live in Paso) as they are closed the rest of the weekend.
Now, instead of trying to fix the problem, I have a very disrespectful and inappropriate voicemail from the owner of the business after voicing my concerns to an employee. TAKE YOUR BUSINESS ELSEWHERE!

I just got my dance shoes repaired here. They needed stretching in the toe box area. It took them over a week and the tryouts to get it perfect but it was well worth the wait. I was about to throw them out when someone told me to take them here. The owner really knows his stuff and he’s a very honest business man. The only odd thing is their work hours which are a bit unusual. Once i came by during open hours but no one was there. A note said they ran to the post office but the post office had closed over an hour before. Well maybe I’m just not used to the life of a small town.

I wish I would’ve taken my boots in sooner!
I dropped off my boots on Monday afternoon and they were ready less than 2 days later. This is after months of visiting stores, returning online orders, and hopelessly trying to find replacement boots of the same size, color, comfort and price. Now I have my favorite boots back and you can’t even tell the sole was coming off!
The nice man and woman in the shop even greeted me quickly on both of my visits and gave me some advice to help keep the shape of my boots. (Buy a ‘swimming noodle’ from the $ 1 store and cut it to fit into your boots to keep them vertical.)
For only $ 10 to fix my favorite boots and great customer service, it’s safe to say I’ll be recommending them to others & visiting them myself when I have my next shoe crisis.

Awesome service. I came in on a Monday to get a heel on my husband’s dress shoe repaired.
The guy at the front desk took it back (I assume to the person who fixes all the shoes?) and came back less then 5 minutes later with it fixed. He was pleasant and charged me an even $ 5.
If I have any other shoe repairs needed, I’ll be back!

Friendly Service. Reasonable prices. Very competent and obviously experienced. I was pleased with the repairs made to my favorite pair of boots. I will be back and will recommend this place to others. Thanks TNT!

Apparently our bad experience was rare. Took in a new Keens with a lacing loop that simply needed to be re-​sewn. After a couple weeks of trying to get back to the store during their business hours, which impress me as particularly self-​serving, the guy had to search for the shoe. Finally found it, untouched. Didn’t know how to use the machine to repair it. Had to call somebody. We had to come back another time. At the same time we dropped off a boot that needed to be re-​soled and have a heel patched and painted. When we got it home we discovered the heel repair had not been addressed. Although we live in Morro Bay, I’ll get my shoes repaired while out-​of-​town next time.

Oh, my love of shoes… and therefore, my love for TNT! Tony takes such amazing care of the shoes I’ve had for ages, and his prices are extremely reasonable and always fair. His fabulous customer service, genuine attitude and stellar work keeps me coming back… The BEST! Thanks Tony!

very customer oriented and relaxing. family run and easy to talk to and not out to rip you off.

Nice guy, cool shop, fast service. I will definitely support this business.

Professional, friendly, and extremely knowledgeable. The owner has years of experience in shoe repair, and I feel extremely confident taking my boots here for a little TLC.