Hennessy Buick of Southlake

I received an email for a discount for a Oil Change and that email takes me to a link in which I MUST make an appointment, so I made an appointment and showed up only to be told they dont do appointments on oil changes and it will be a 2.5hr wait. Had I known, I would have shown up very ealry in the morning instead of having to sit for 2.5 hours for a oil change. Workers were nice, but please adjust your emails to say appointment not needed for Oil Changes, so people can avoid wasting their time.
I asked for a quote on a transmission fluid flush and went 20 seconds away to the Chevy dealer and it is $ 100 less to do the same task there, so I can say this dealership has some high repair quotes,

I always have a good service experience and Hennessy. My service person, Bob Allen is very helpful and is good about explaining my service. My only gripe is that the prices are too high and there are not enough coupons or service specials offered. Before my next service, I am going to price shop at other dealerships before getting anything done.

I bought a 2011 BMW X5 from this shotty dealership in December 2015. It came with paperwork of all the services it had performed on it prior to my purchase so I felt reasonably comfortable with purchasing it. I did not think I would have problems with it because the Hennessy name meant Quality, Honesty & Valued Service to me. That was then, this is now.
I drive the truck only on weekends. The first time it broke down was mid February 2016. It was smoking and antifreeze was everywhere. The repair shop said it was the radiator. They replaced or repaired the radiator. Thank God I purchased the warranty the dealer pushed on me at the time of purchase.
Two weeks later (on a Saturday in February 2016), after driving the car only once since the first repair, the car wouldn’t start when I attempted to leave the grocery store on. I had it towed to a BMW specialist. Here is the laundry list of things wrong with the vehicle this time:
Needs:
*New Starter
*Oil Filter Housing Unit is leaking ALL over the engine
*Front Brakes (Rotors, Pads & Guards) — $ 852.00 alone– The Warranty Will NOT Cover That
*Thermostat is Broken
*Water Pump needs to be replaced
Once they get the car running again, they will do another diagnostic to see if anything else is wrong with it.
I called Hennessy. The sales manager told me ‘there was nothing they could do. I bought the car, I had three days to get it checked out’.
By the way, I bought it on a Tuesday night, three days before Christmas. No one would look at it for me to have it inspected. When I called that Thursday, Dec. 24^th, I informed the dealership of my dilemma. My initial sales person said ‘we wouldn’t sell you a car with problems. It will be fine. It drives fine’. Yeah right!
Once you drive off the lot, keys in hand, this dealership could care less about you, your car or the repairs needed to make your purchase run reliably on the road.
They are not trustworthy. Hennessy Buick of Morrow, GA gets a negative thumbs down from me.

I bought my first car here over the weekend, a 2014 Mazda 6 and I had such a wonderful experience. I went there completely unsure of what I wanted but my sales representative, Lamont Rhodes was very patient and let me know that I should take my time so I can leave with something I am completely happy with. Long story short, we were the last people to leave the dealership but everyone there made us feel welcome and they were very helpful in getting a great deal for me. Overall, I am very very happy with my car and the service was exceptional. My mom referred me after getting a Buick here and I will certainly be telling my friends and coworkers about this dealership.

I do not buy cars very often, in fact, it’s been 10 years since my last purchase. The internet pricing was the first item that led to shop with Hennesy/​Jonesboro. My wife and I first talked to Omar Cash who is very professional and not pushy. Through the process, we were also introduced to Mike Novotny, who partners with Omar. Through several searches and trips to the dealership, these guys tried their very best to listen to my needs and wants and not sell me something else. They finally found us just the vehicle we wanted, the color we wanted and the trim we wanted. We could not be better satisfied and we’ll recommend these guys every time. Thanks for a great experience!!!

My wife and I were looking for a SUV to replace her Honda Accord. I love Honda’s and it is all that I buy, however with children they just do not provide enough room for long trips. After endless research and renting SUV’s, I found us a 2011 Kia Sorrento Ex that had all the bells and whistles, leather seats, but not just leather, they were powered and heated (not like we need them here in the south), two sunroofs, premium stereo system, etc… This was the only EX Sorrento that I could find in the state and it was located here at Hennessy Buick GMC used lot, which is located right next door to their main dealership.
We drove over an hour to this dealership and as we were walking towards the rear door of their custom trailer (no, it is not a double wide), Mr. Freightman stepped out and greeted us. He is ex-​military, so he was very professional and to be honest, hilarious too. My wife and I put down our $ 100 deposit so they would not sell the car and hold it until we came back the following day to purchase it through USAA. I have heard stories of other dealerships going ahead and selling the vehicle to someone else, so I am glad that they do hold cars if a small deposit is put down. We did a trade in and Marvin was able to get us within $ 500 of what we were asking, so we were happy and as a bonus he was able to get us a gas credit at a gas station that they use down the street.
I do not like pushy sales people, who does? I knew what I wanted and we did not need to be sold anything, because we were buying. It was a pleasure working with Marvin here and I am glad he was our sales guy, he really made it easy and a good experience, as it should be. My only issue was that there were a few scratches on one door, nothing major, however Marvin did say he would try and get someone in the shop to buff it out or at least have some touch up paint mailed to us. Neither happened, so this is my only disappointment, after all, when spending almost $ 30k on a vehicle, it would be nice if everything was immaculately shape.
We are still pleased with the Sorrento and have not had any major issues, besides the air blower (blower motor resistor?) staying on high, which is very annoying, for such a new car, but that has nothing to do with this dealership and is an issue with Kia Motors Corporation.
Besides the paint issue, which is not a deal breaker, I would recommend this place and would definitely purchase again from Marvin.
[Review #182]

I found a Jeep they had advertised on
(under the public site) for $ 8,484. I called and talked to a salesman and told him that I’d seen it on the site and wanted to come take a look at it. He verified for me that it was still there so I drove 45 miles through the middle of Atlanta down there with my checkbook in hand to go see if it was as good as the photos looked. It wasn’t. It’d been hit in both the front and the rear and had a really cheap and crappy hurry up paint job on both the front and the rear bumpers with runs in the paint. They hadn’t even bothered to mask off the surrounding area and had painted half the spare tire in the attempt.
HOWEVER — that wasn’t even the worst part of it. After my inspection of the Jeep, we sat down to talk numbers and I found that the price had jumped from the $ 8,484 they showed on Auto Trader to $ 9,999. Their excuse was that their Auto Trader price was the «wholesale» price that’s not available to the public. Of course, the salesguy backpedaled all over the place and made all manner of claims that this wasn’t just outright fraud. I pointed out that I’d called and told him what I was looking and he never bothered to mention anything about this «wholesale» crap. It’s simply a bait and switch ploy in order to get people into their dealership under the guise of a low price where they can badger them with high pressure sales tactics.
When I asked for the keys for my vehicle back (the one I was going to trade) so that I could leave, he kept making excuses and promised to get them if I’d just sit down where he proceeded to try over and over again to sell him their Jeep at the inflated price. He completely ignored me on the points regarding the damage and the fact that the oil cooler had been crushed in the front end damaged and not replaced. In fact, the backyard body shop hadn’t even masked it off either and had painted it and the radiator when they repaired the front end.
I will never shop with ANY Hennessy owned company again and I urge you to bypass them in the future. They are NOT honest people.

On October 9, 2013. i had an experience at Hennessy Buick in Morrow that left me feeling LESS than satisfied…
Maybe the economy blues have set in on this dealership.
First a little background. .My wife and I purchased a Buick Lacrosse, and Lucerne in September 2006.
I no longer have my Lucerne but my wife’s Lacrosse is still running very well…
She received on-​line coupons for a front end alignment for $ 59.95. $ 10.00 off any service.etc.
Another bit of info, is that I really try to make sure that my lovely wife of 32 years is not breaking down on the metro-​Atlanta highways.
I usually have a decent experience here at Hennessy in Morrow, but this time regarding the coupon, I was told that the 59.95 was only for two tires and if I wanted 4 tires, the rate was 89.95. I was encouraged to use the coupon for $ 10.00 dollars off.
We paid 79.95.
I have never heard of a two wheel FRONT END Alignment!!. is this the new way to take advantage of the consumer!!!
Additionally, we usually get a 32 free point of inspection. NO Report issued. What really happened?
The service representative… Fran, was a nice lady. I think that she was just following standard orders…
We are not pleased with the misrepresentation of an on-​line coupon stating… 59.00. then charging 79…
We are leery of using this dealership for service.
A front End Alignment historically have always included 4 tires.(that my experience)
I think it is FALSE advertisement at best…
Advise me if I am wrong!
Thanks
Charles Glover!

Overcharged on service bill — caught and had corrected before leaving
Scratches left on truck during body shop visit — didn’t find till after leaving dealership… was not kept informed of body shop progress as requested… truck not ready when promised