Lighthouse Automotive

There are few things people dislike more than buying a car. I recently purchased a used car from Dane Zeller at Lighthouse Buick/​GMC for my daughter and the experience was so unlike any other I feel compelled to share it. This is not your father’s corporate auto dealership.
1. While this is not a no haggle dealership, the negotiation process was very straightforward, no games, no high pressure tactics; and we settled on a price in about five minutes.
2. Rule number one in buying a used car is have it inspected by an independent mechanic. I live an hour away from the dealership, but they had no problem letting me take the car to my home town mechanic. Then, as per our agreement, they handled the items identified by my mechanic without a hassle.
3. The entire staff is obviously well trained on taking care of the customer.
4. It is apparent the ownership values their staff because, the entire place is spotless (even the service department) and everyone seems thrilled to be working there. It’s the type of leadership that generates mutual loyalty between the owner, the staff and the customer because the way they operate everyone wins.
5. After the sale, we received a set of insulated coffee tumblers, a delicious cinnamon bread mailed to our home and finally a high-​quality calendar with a photo of my daughter posing with her «new» car plus a couple of letters reminding us to let them know if anything needs attention. This strategy of customer engagement is not cheap, but it is very effective in making a lasting positive impression.
6. While I was waiting at the dealership for the service department to do its work I made a point of watching as other customers were going through the car buying process. Based on what I saw my experience was not unique. Everyone was getting the same level and style of service I received.
7. The service department was quick, efficient and with the sales manager present they showed me exactly what they did on the car.
8. It’s doing the little things, the fundamentals, right that counts. This dealership not only does the fundamentals right, they excel.
Collectively, these observations make it clear this dealership believes investing in its employees and its customers is the way to sustainable profitability.
If you are looking for a car I encourage you to contact Dane Zeller, Sales Manager at Lighthouse Buick/​GMC. Feel free to hit me up if you have questions.

Lighthouse Buick GMC made the car buying process painless. Everyone was nice, professional, and helpful. Dane Zeller sold me my 2015 Buick Encore and treated me like a human being and friend rather than a profit margin. The service team is also friendly and professional. Overall fantastic experience and would do business with them again!

Purchased my vehicle here and have been back several times for routine maintenance. Each visit has been easy and pleasant. Service has always been great, and wait times are reasonable. Fresh popcorn and cold drinks in the waiting area, as well as a TV and free Wifi, makes the time go by quickly if you decide to wait on your vehicle.
I always recommend Lighthouse to my friends!

Took my wife’s vehicle here for maintenance. HONEST, friendly, fair priced and prompt service department. Kelly was the service consultant who helped me. Called just hours after dropping off the vehicle with the diagnostics, gave him the go-​ahead, received another call just a couple hours later that the brake job was done. Excellent.

by far the best dealership experience i have ever had, their mission statement is awesome, lighthouse truly cares about their clients and employees, everyone in that dealership greeted me with a smile and a hello or good morning, Trevor is an awesome person i highly recommend speaking with him or anyone else in that dealership if you are seeking a new or used vehicle. awesome waiting room with premium coffee, soft drinks, and delicious popcorn, wifi also available. drove three hours from kenosha, wisconsin to pick up a beautiful nearly mint condition 2002 mercury grand marquis LSE premium, it was most definitely worth my time, they are all very honest and courteous people. i wish i lived a lot closer because they have awesome deals on services such as oil changes and tire rotations and much more.
so if you are in the market for a new or used vehicle i highly recommend you go to lighthouse and speak with Trevor, no matter how far you live, trust me when i say «you will not regret it» thank you Trevor and lighthouse gmc i wish you all the best and God bless.

Fast and friendly service each and every time! It doesn’t matter how busy the guys are they you are greeted immediately and with a smile :) My car was washed when I got it back and they also gave me a loaner car while they did the work. while having a great experience when buying your car is extremely important, the service experience is what will keep a customer happy and loyal for their next new car. Good job Lighthouse Service you guys are amazing and thank you for taking care of my car like it is your own!!!

Not enough great things to say about lighthouse! Great service, fair dealings, honest!

These guys are the bomb! They have fantastic technicians who take care of my vehicles. If it REALLY needs fixed they let me know that. If it can slide for a month or two they let me know that. When something breaks they search out discounts and parts for the least expensive way to repair whatever is broke. When it’s repaired, I have confidence in knowing it’s repaired by trained and knowledgeable technicians.
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Lighthouse GMC is the most HONEST dealership you will ever do business with. I have purchased 2 cars from this dealership, and they were fair, honest, and trustworthy in both deals.
Brian M. is my friend and salesman, and truly CARES about his customers and will be honest with you from the start.
Their service department is just as honest, as they give you good deals and do professional work!
Anyone looking for a new or used car/​truck should give Lighthouse a call!