Action Towing

The perfect example of dishonest people who tries to make extra money by taking advantage of a situation. I was in a motorcycle accident and was picked up by the ambulance. Everyone around me was wonderful and really made me feel that there is still a lot of good in the world. People just stopped by to help and stayed with me until I was safely picked up by the ambulance.
The CHP officer on site asked me what to do with the bike, I told him my insurance would pay for a two. After that I was pretty much out of it until I got to the hospital.
After being in the hospital for 2 days, I called around to figure what happened to my bike. The county of San Mateo admin office told me that it was picked by Action Towing. I called them to arrange for a two to the shop that will repair the bike, they told me that my bill is over $ 1100. Of course my mouth dropped and I though I’m still sedated by the medication they are giving me at the hospital so I asked again and the man confirmed in a contemptuous way that what I heard was right. He then went on about saying this includes storage fees… bla…bla…bla
Wow, I said. Then I added, who would authorize this? I didn’t. I was thinking to my self, no one in a normal state of mind would accept this much of a charge. The maximum I paid to two a car was $ 135 for a longer distance. So I asked the guy, is that fair? He said, well take it with CHP but you will not get anywhere. Then he went on and said, the insurance will pay for it so why do you care? What a dishonest person I said to myself. Of course I care because excessive charges like this caused our insurance premium to go up and everybody is impacted by it.
Simply, Action Towing took advantage of the situation. They knew that CHP will not help, the insurance will pay, and you can’t do anything about it. So they over charged. In addition, although I’m sure they had my information, they didn’t try to call me so they can charge extra for storage. I know I can’t do much about it except writing this review. But deep inside my heart I feel cheated, disrespected and I’m certainly not in peace with there Action. Therefore, I don’t believe this money they got from me will enrich them but will sure make them poorer (or so I pray). I’m sure you my get stuck in a situation and call them for help. Just be aware of the type of people you are dealing with.

Terry was a lifesaver for us. Our car had all 4 wheels stripped of rims and tire. He assisted us in placing rental tires on our car and made sure everything was well coordinated including the flat that transported our vehicle to the mechanic shop that he also referred us too. It was done timely and we are getting our car out tomorrow. We appreciate his expert attentions and concern for our safety; If that is not service, I don’t know what else it would be. Terry genuinely cares about you, your property, and your safety. I hope to never experience this again or an accident. If you do, don’t hesitate to contact Terry, Action Towing. They will take good care of you.

This review is long overdue. Terry has been out to my place repeatedly. He has also met me along the road when I have had troubles. Each time he has been kind and very helpful, arriving much quicker than I’d expected. He works fast and gets you back on the road.
Thanks for your awesome service Terry! I really appreciate it.

I got a great story for you.
Today, I locked myself out of my fifth wheel while staying at an RV park in Half Moon Bay. I called AAA and they sent out a request to Action Towing in Moss Beach. Terry received the call from AAA but he isn’t a locksmith so he shared with AAA that he couldn’t help. An hour later, Terry from Action Towing came by the RV Park to make sure that I was taken care of. (Unfortunately, AAA still hadn’t found a local Locksmith so I was still sitting outside my Rig.)
Terry hopped out of his truck and pulled out some tools. He shared with me that he wasn’t a Locksmith but had some tools that might help. Five minutes later, I was in my Rig.
Can you believe that a TOWING company took the time to stop by and make sure that a Locksmith customer wasn’t stranded??? Now that is customer service. Know that you are in GREAT hands with this company. THANKS TERRY!!!

Terry B is awesome — he’s helped us twice and both times went out of his way to resolve our problems and in last situation he picked me up at me home so I could show him where the car was. After he loaded the car on tow truck he dropped me back at home and towed car to repair shop. He’s friendly and super helpful — excellent service.

Terry was extremely helpful helping my family tow our car! He was polite, respectful, and genuinely made a stressful day better. I recommend using him anytime you have towing needs.
Thanks for everything, Terry!

With an old Jeep, nothing is permanent. It breaks down, sometimes during the only storm of the season. Sometimes, when you’re packed to go away for a nice weekend.
But all is well when Terry comes to your rescue. He arrives quickly. with the knowledge and acumen of a mechanic. Your Jeep gets transported, with care and with good cheer. Action Towing really understands the importance of hiring skillful drivers. I know, when I’m on the road, someone really does have my back — or in this case, my number!

Day: my birthday
Where: a romantic dinner on the coast, stroll on the beach at Maverick’s
My sweetheart/​hero: choked up a little, he pledged all of his love, heart and soul, asking me to marry him.
Me: a big yes, but I needed to pee.
Oops: he was so distracted, he left the keys in the steering column.
Enter: 2^nd Hero of the Day: Terry, from Action Towing. (Thanks, buddy!)

Like Cathy C., I also had a great experience with Action Towing, via AAA. My car was hit by a flying bumper (lucky me). I was able to get it home but it was pretty messed up.
It took over an hour for Terry to arrive, because it had been a crazy busy morning in our little community. He apologized, though I wasn’t upset for waiting. I needed to calm down after the accident, anyway. Terry was able to get my car in working condition, so I didn’t need a tow after all. He followed me to the repair shop just in case anything went wrong.
Whether you have AAA or not, if you live on the Coastside, I highly recommend calling Action Towing. Very professional, great service.

Wow. My car died right around the corner from Action Towing. Thankfully, Terry was on duty and ready to help. The company is a licensed AAA partner, and he helped get me sorted with the quickest, least expensive tow option to my dealer in San Francisco. The two driver was great as well. These guys are great. (Their main office is in Redwood City, and you can see more reviews there.)