Grand Vue Park

This place is so unorganized and so unprofessional. I bought a Living Social promotion for this place on 9÷24÷2015 that same day I called them to make a reservation for the zip line tour for 10/​16/​2015. I gave them all my information the asked for and then I was told i had to wait for a conformation call closer to the date by 10÷8÷2015 I had not received a call, so I proceeded to call them to touch base. The rude employee I spoke to said they were still waiting for another group to confirm and that they COULD NOT «assure» me that the tour would happen that day. I explained to the rep. that I was flying in to Pittsburgh, PA from AZ and then I would have to drive about 1.5 hours to get to Grand Vue Park so I needed to know sooner rather later if I needed to change my plans and attempt to get a refund. She told me I would have to wait for them to call me. I asked when I would receive a call and all she said wad some time next week… so on 10/​12/​2015 I waited till 1 hour prior to closing and called once again and spoke with Heidi who was nice, but when she checked on my reservation it wasn’t even in the system she how ever didn’t offer another reservation or anything !!! I explained to her once again I am flying cross country I cant reschedule I asked to speak to a manager and she informed me all the managers had left for the day except for Craig i asked to speak to him, however he has «stepped out» for a few minutes so i was transferred to a voice mail. I still haven’t received a call from Craig! I called living social and was able to get a refund and I will be taking my business else where!

This review is specifically for the zip line tour. I purchased the recent groupon for the zip lining tour, having never been before and very eager to try the experience. I have to say the experience itself was amazing — beautiful views, a nice adrenaline pumping zip the trees — the ziplining itself honestly is five stars. Same goes for the tour guides we had — pretty funny guys, knowledgable and helpful, exactly what you want in a guide.
I have to say however I am extremely disappointed in the administrative aspects of the trip. After purchasing the groupon we were told some line about taxes etc etc and had to pay $ 5 extra (with no previous mention of this). Next you can’t take your own pictures of course but they will be happy to charge you $ 9 for the package. Seems like kind of a deal since there were probably 5−10ish pictures taken and nice to have. They fail to mention this is $ 9/​person in the group– even if only one person wants/​needs them. By the end of the day it felt like they were nickel and diming you every step of the way with many hidden/​misleading fees/​charges. Needless to say it left me with a very bad taste in my mouth after having had a great time.
In short (and congrats if you’ve made it this far), it’s a great experience but plan on paying another $ 10 on top just because.

New Zipline is awesome!