Mt Juliet Auto Spa

I contacted this business in order to set up a interior detail and no one answered so I left a message. I never received a call back.
I called again because I had a groupon that was about to expire and was told that he was full for the week and I should’ve called sooner. He was extremely rude and condescending and offered no help, only aggravation, when I expressed my concern.
Others have told me that they had received poor service here but I hated to pass on a good deal. I should’ve listened. I hung up the phone feeling chastised and that is no way to treat a paying customer.
He has definitely lost my business and I urge you to look elsewhere for your car detailing needs.

I highly recommend this place! I got my jeep cleaned inside & outside! From tires to windows to the sticky & dirty sides to the leaves in the back of my jeep! I will most deff be returning soon! You should try this place out yourself! I went to the one in Hermitage & everytime was VERY disappointed. Now I know where to go to get my car cleaned & detailed!!!

Got a quote from the owner, John, for $ 130 for a bumper to bumper detail including engine on my 2007 Ford Explorer. Sounded like a great deal so thought I’d give this little Mom-​n-​Pops place my business.
Dropped it by as early as I could in the morning… saw owner as I walked off towards the coffee shop across the street. Said it would take 3 – 4 hours and he would come get me… I did notice the majority of workers seemed to be high school age if not much older.
Got settled in at coffee shop to maybe get a little work when 1 ½ hour in, one of the teenagers came over and said they were done. Gathered stuff, walked out to see he’d brought my truck over to me and we were to cruise back over and settle up.
Upon first look, there were A LOT of areas inside the truck that weren’t detailed or cleaned thoroughly. Most of the dash, instrument panel, cup holders, inside of both doors… the list was mounting as we just drove across the street.
Pulled it back over to the «spa» and they began cleaning the areas I’d pointed out as I inspected the rest.
–The wheels weren’t properly or thoroughly cleaned.
–There were parts if the interior that hadn’t been touched by the vacuum.
–Mirrors and windows were still spotty and dirty in parts.
–Engine was wiped down but not detailed as I’ve seen in the past
–Running boards not thoroughly cleaned
–Parts of the carpet not shampooed that should’ve been… Including the ENTIRE BACK CARGO AREA… it didnt even look like they had opened it. It wasn’t vacuumed much less shampooed or detailed in anyway.
I waited somewhat patiently as these teenagers did the work I asked. Afterwards, I negotiated to pay $ 100 with the kid in charge since the owner was nowhere to be seen… even as I went through this entire «redo». Should’ve negotiated for $ 80-​$ 85 truthfully.
To cap things off, when I got home, I noticed 2 things.
First, in their work, the teenagers working on my truck had removed the little «plaque“on the back that says where I bought the truck… FINE…but they left little pieces of glue on the body where it was.
Second (lastly…and what caused this review to go from a 2 – 3 stars to 1)…There was STILL places that needed vacuuming between the front seats and console between the seats… after they «detailed» it once and then had to stand over them to correct what was improperly done. Should’ve paid more like $ 60-​$ 70 for job they did.
Oh yeah… in all this, didn’t see the owner at all… only when I dropped the truck off.
Guess I’ll find a more reputable detailing biz to just come to my house and do it. Until then… it’s Super Speed Wash for me.