Halstead Quinn

Great company with great service and competitive pricing. We get both oil and propane from them. They also installed our propane tanks and pool heater. Service is prompt, competent and polite.

In the aftermath of hurricane Sandy we were running off of our neighbor’s generator. He was running out of propane for his generator. We have been customers of HQ for years, we called them, told them the situation. At first, they said, sorry, nothing they can do right now, as everyone is in need of propane. We explained that our infant son had just been released from the hospital, had asthma and needed his nebulizer treatments, which run on electric which we were borrowing from our neighbor. They delivered right to our neighbor’s generator! They were awesome! That was my MAJOR experience, however all other small service calls, they were just wonderful as well– they were there when I got a new stove, they replaced my old ugly tank w/​one phone call, just great easy customer service!

I would not recommend you do
business with Halstead Quinn under ANY circumstances.
I purchased a house where HQ provided propane service — there was one 60-​gallon tank rented from the company and
three 120-​gallon tanks that I OWN that they fill. After researching prices and
reviews, I decided to switch companies (to Hoffman Energy, who I highly
recommend). After the new company came to install their own 60-​gallon tank,
they contacted Halstead to come remove their rental tank, which was moved (for
their convenience) to the front yard of my house from its original location in
the woods and down a hill.
After three weeks (and as many phone calls), Halstead finally made an appointment to remove their tank. Unbeknownst to me, they also removed the three (full) 120-​gallon tanks from my property without my permission. When my generator initiated its automatic weekly test, it failed and indicated a fault. I called a generator company, only to find out that there was no propane supply to the generator. It quickly became
clear what had happened and when I contacted Halstead, the woman in the service
department became flustered and transferred me to a manager, Jerry. Jerry was very friendly and helped to the greatest extent he could. He arranged
for my tanks to be returned the following Saturday morning. When they arrived,
two were full, one was empty and the driver refused to install the tanks unless
I clear-​cut the shrubs in my yard so he could have easy access. They had no issues taking the tanks out with a crane but didn’t want to spend the money to send the same truck back. When I refused, he took the tanks back to Halstead to be emptied so they were more manageable (keep in mind that they managed to remove the tanks when they were full). The
empty tanks were returned the following Monday and filled on Tuesday. They had to drag them around the yard because they still didn’t send the lift.
I thought this nightmare was finally over — the only thing I was waiting for was a check for the propane that was rightfully taken in the 60-​gal tank and the reimbursement for the bill from the generator company (which Jerry assured me would not be a problem).
Unfortunately, after over a week of non-​response, Jerry had to escalate the matter to someone named Glenn who is one of the rudest, most condescending people I’ve had the displeasure of speaking with. When Glenn finally called, he told
me he was calculating the amount I owed Halstead for additional propane his
driver accidentally delivered to my house when he filled the tanks because «he
thinks I would want to pay for a service I received.» He also told me that I
would be charged over $ 80 for the pick up of the 60-​gal tank. When I made it
clear that I did not intend to pay him for anything, that he did not provide a «service»
to me but in fact stole my property, his next ploy was to demand closing
documents from the sale of my house to prove I was the owner of the propane that he had no problem removing in the first place.
This nonsense started June 7 2013 when
Halstead took my property and finished in mid-​August when I finally received my
payment in full. But based on their underhanded business practices, rude
management and overall incompetence, I cannot recommend anyone allow Halstead
Quinn to work on their property.

I would not recommend you do business with Halstead Quinn under ANY circumstances. In case the other online reviews left you doubtful as to their incompetence, allow me to add my two cents/​horror story. Earlier this year I purchased a house where HQ provided propane service — there was one 60-​gallon tank rented from the company and three 120-​gallon tanks that I OWN that they fill. After researching prices and reviews, I decided to switch companies (to Hoffman Energy, who I highly recommend). After the new company came to install their own 60-​gallon tank, they contacted Halstead to come remove their rental tank, which was moved (for their convenience) to the front yard of my house from its original location in the woods and down a hill.
After three weeks (and as many phone calls), Halstead finally made an appointment to remove their tank. Unbeknownst to me, they also removed the three (full) 120-​gallon tanks from my property without my permission. When my generator initiated its automatic weekly test, it failed and indicated a fault. I called a generator company, only to find out that there was no propane supply to the generator. It quickly became clear what had happened and when I contacted Halstead, the woman in the service department became flustered and transferred me to a manager, Jerry. In fairness, Jerry was very friendly and helped to the greatest extent he could. He arranged for my tanks to be returned the following Saturday morning. When they arrived, two were full, one was empty and the driver refused to install the tanks unless I clear-​cut the shrubs in my yard so he could have easy access. When I refused, he took the tanks back to Halstead to be emptied so they were more manageable (keep in mind that they managed to remove the tanks when they were full). The empty tanks were returned the following Monday and filled on Tuesday.
I thought this nightmare was finally over — the only thing I was waiting for was a check for the propane that was rightfully taken in the 60-​gal tank and the reimbursement for the bill from the generator company (which Jerry assured me would not be a problem). Unfortunately, after over a week of non-​response, Jerry had to escalate the matter to someone named Glenn who is one of the rudest, most condescending people I’ve had the displeasure of speaking with.
When Glenn finally called, he told me he was calculating the amount I owed Halstead for additional propane his driver accidentally delivered to my house when he filled the tanks because «he thinks I would want to pay for a service I received.» He also told me that I would be charged over $ 80 for the pick up of the 60-​gal tank. When I made it clear that I did not intend to pay him for anything, that he did not provide a «service» to me but in fact stole my property, his next ploy was to demand closing documents from the sale of my house to prove I was the owner of the propane that he had no problem removing in the first place.
This nonsense started June 7 when Halstead took my property and finished in mid-​August when I finally received my payment in full. But based on their underhanded business practices, rude management and overall incompetence, I cannot recommend anyone allow Halstead Quinn to work on their property.