Holiday Inn Mt. Kisco

This review was made after the renovations.
The Mt. Kisco Holiday Inn is a convenient, very clean hotel that is perfect for the business traveler or a family pit stop.
Check out our YouTube Room Tour —
The room we had was equipped with a desk, flat screen TV, coffee station and plenty of charging.
The staff was very helpful and made sure the kids were aware of the free cookies in the lobby and gave them the passwords to the free wifi. As every parent knows these are critical items that can make travel much more enjoyable. Finally, the hotels wall colors were dark which I swear made it a lot easier to get the kids to bed!

This is a pretty standard and mediocre hotel. The walls are thin, the shower does not heat up, and the breakfast coupon doesn’t allow for a side of bacon. That food isn’t even particularly good. Generally speaking the bed was comfortable and the location is nice but in all this is a pretty mediocre hotel, at best.
Despite other reviews I actually had no problems with the staff they were friendly and helpful for their part. In hotel wifi is painfully slow for work purposes. the absurdly long hallway is kind of ridiculous. Luckily I was warned how far my room was from the lobby up front and that it would make sense to actually drive my car around to another entrance.

Hotel itself is nothing special. Need a serious facelift. The price is high for the area but I was working in the area so it was convenient. The staff was what really ruined my experience. I can deal with mediocrity but not incompetence. They manage to screw up my payment method twice. While making me feel as if it was my fault. No smiles not even a hello when I entered. It felt like they didn’t want my business even though the parking lot was empty. After all this I walked a football field to my room.
The whole experience left a bad taste in my mouth and I will not be returning. If the Shinning wants to film a reboot perfect hotel for the job. Don’t give them your business. They don’t deserve it!!!

This review, as of Dec. 14, 2015, the hotel is being renovated. Aside from no real front entrance and one of the ballrooms is being used as the restaurant, there are a few things that are keeping this from being a higher rated hotel.
The TV’s are nice LG monitors BUT they only have regular cable wire plugged into them. It would be nice if they actually had HD cause the station menu list had HD listed on the channels.
I bought some food and soda and put it in the fridge. Everything was frozen the next day even though it was just in the regular part of the fridge. It made for kinda a mess when I opened a soda bottle and it sprayed cause it was partially frozen.
The design person who made the decision on the showers should have gone with something more traditional. They put in some floor tiles that are all level with the whole bathroom (only a very small lip between shower and floor). Quite a bit of water flows out into the shower area which is kinda annoying when you step out of the shower. Luckily the bathrooms are on the larger size.
Bed was comfy. Pillows were nice. Friendly workers.

It’s an ok hotel and they are renovating, so it might be on the way up. Staff was friendly, but breakfast pretty bad. For what it’s offering, this place is definitely overpriced…

Clean and bright room though bathroom a tad too small but ok. stayed one night with family and kids enjoyed the outdoor pool. breakfast uninspiring but ok.

This hotel is absolutely wonderful; staff is so friendly, everyone from front desk staff to housekeeping! Rooms are nice and I had a very nice view of the woods. The Christmas tree in the Lobby is huge next to the cozy fireplace. There is a restaurant and lounge that is also a very nice added convenience. I find it close to a lot of things; Katonah is just a few minutes away with lovely restaurants, shopping etc. I highly recommend this hotel and I travel often in and out of the US.
To the staff and general manager thank you for making my stay feel like a home away from home.

2.5 but closer to 3. So, a friend reserved rooms in a block here for his wedding. The block was full when I attempted to book and so were ALL the guestrooms, so I waited a few weeks and called back. My friend said another block had JUST opened, so I called the same day and was told no rooms again. However, there were general rooms available so I just reserved one immediately. Over the phone, I was quoted a lower price ($ 152 instead of $ 165) to pay the same day for the reservation. I booked that to get it over with since I didn’t want to pay extra and didn’t need breakfast.
Fast forward to our arrival. Clerk says the price changed because I was «quoted the wrong price over the phone.» I decided to deal with it at check out. At checkout, the clerk was not impressed with my «claim» that I had been quoted a lower price and she didn’t care that I didn’t want to pay extra. More money was charged to my card, even after I protested. More on that later.
I was really disappointed that the bar in the hotel claimed to stay open until 2 a.m. on Fridays and Saturdays, which was totally untrue. Our flight to NY was delayed a million times because of that stupid FAA fire in Aurora, IL, so we arrived at the hotel at 1:15 a.m. We figured we’d have time for a few beers or whatever and our friends were still hanging out on the bar’s outdoor patio, but the bartenders just didn’t feel like working anymore so they were closing early. Even though they had at least 7 – 10 customers willing to pay for more drinks right outside. What a rip off, especially after a long and horrendous day of travel for my husband and me. Yuck.
The rooms were OK but ours smelled awfully of smoke. It was really horrible. This is a non-​smoking hotel, but obviously the previous occupants of the room did not abide by that rule, so our room smelled disgusting. Nothing would cure it and the windows seemed to be glued shut, so we couldn’t even air out the space. I called the desk to make sure they knew it wasn’t us smoking, which they noted, but they didn’t even have any rooms to move us to since the entire place was booked. Gross.
Rooms could use an update, bed linens were OK, but the mattresses were pretty hard. Bathroom served its purpose and was big enough. Housekeeping service was prompt, especially when the in-​room hair dryer broke and I needed a new one immediately since we were getting ready for a wedding. They came right away with a new one so I could continue getting ready.
The lobby is nice, clearly redone recently, and intended to lure guests in to the hotel. The rest of the place isn’t nearly as nice as the lobby or the restaurant/​bar, so maybe they could have saved some money by doing some less lavish updates and putting those savings into further updating the rooms. Just a suggestion.
At the end of all this, I filled out a Holiday Inn survey via their website about the hotel and gave it a pretty bad review and noted all of my concerns with the smoke and the price of the room. I was very happy to receive a personal email from the manager of this hotel apologizing for the room smell and the unfriendly service regarding the price. I was refunded the difference in the room price and given a «discount» refund for the inconvenience of the smoke. I really appreciated the manager reaching out and assisting me with my issue, it really made my overall impression of the hotel higher.
Since this is the only hotel in this area, you basically have no choice but to stay here, but it’s not the worst place in the world. I’d go back if I ever found myself in the area again.

The internet is horrible here, and they know it and do nothing about it. Worse — it is also a blackhole for ATT (so your phone won’t work well either).
Housekeeping standards could be better too. I have had to i) request them to come clean when they forget, ii) clear the trash, and iii) change sheets.

This place sucks. Its ok for a meeting but don’t stay in the hotel. Rooms are dirty, musty smelly.
There is no elevator so if you get a room on the 2^nd floor you have to hump your stuff up a very narrow stairway.
Also its very LONG. So if you get a room at the end of the hall it’s really long walk.
The soap they give you is like oil. Gross. Sleep in the car if you don’t have another choice.

This place served as my apartment when I worked in Westchester. The rooms need updating and they do not have an elevator to get upstairs. The staff was friendly. The restaurant served decent food. The bar was popular. The pool was great especially during the summer months when it was 90 degrees with 80% humidity. There are great places to visit and see in the surrounding areas. Great outlet malls about 45 minutes north, great trails and hiking. Close to Stamford CT and IBM leadership center (great for meetings). You can see all the trees change color in the fall.

To be totally fare to this hotel, first, let me say, I really dislike the Hudson Valley, I mean hate the area. It’s absolutely horrible. With that out of the way, this hotel is smack dab right in the middle of nowhere. There are a few restaurants close, nothing much to speak of. Over in Yorktown Heights, about ten minutes away, nothing goes on there.
The hotel has nice, comfortable rooms, a little high priced for where the area is, and being so close to the city, I see why they command the nightly fare they charge. West Point is close so they do have a lot of military families staying there.
I’d recommend this hotel for anyone who needs to be in this Hell hole.

This place looks pretty nice from the outside but it’s anything but nice on the inside. I can’t even think to put my rant in order so it’s gonna be all over the place. I’ll start with how when my father called to make the reservations and asked why the price was higher than the price through their website he was snapped at «that’s the price, the one I told you.» Oh you mean the one that was $ 40 higher per night? So we had to call the 800 number to get that taken care of.
When you pull up it looks pretty, if you can shake off that it’s wedged between 3 car dealerships. As you watch what’s going on in the lobby it more gives the impression that it is the type of place a man would take his mistress or a woman he just met in the downstairs lounge. The feel of the rest of the hotel does not match the appearance of the front so get that part out of your head as you retreat to rooms all the way down since you have to walk from the front.
Once inside your room understand that you have all the power it takes to operate a tv and a lightbulb. That’s right, and if you plug anything else in you’re gonna lose power to something else. Need to charge two iPhones you say? Ha! Oh an iPad too? Ok they’re all going to take forever and try to find an outlet there’s one in the bathroom where we keep the coffee maker right next to the toilet. Need to blow dry your hair? The lights are gonna get dim and your hair won’t get dry. Want to take a shower? Ignore the black mold and grab one of those handy coffee stirrers in the bathroom and prop open the tub stop since it’s always closed and the tub and shower run full blast creating tub flood levels in 5 minutes.
Now while you’re enjoying your toilet coffee (yes it’s gross I agree) just practice your flexibility because should you need toilet paper it’s near the coffee maker — behind your back on the wall.
The only good thing I have to say is that the vending machines accept credit cards and they haven’t gotten the memo apparently along with the décor that it’s 2013 and drinks are over $ 2 now. But I’m sure they’ll get it now.

My husband and I were married on 10/​15/​2011 and we used the Holiday Inn as the hotel of choice for out of town guests.
Caprice was very helpful in coordinating everything and letting me know how many people had booked under our reserved block of rooms and helping me with other questions that arose.
The reason for my 1 star is for the extreme lack of organization within the hotel reservation department.
I received a call at my rehearsal from my bridesmaid (who was traveling with her significant other as well as her 3 children, all of who were my flower girls) saying they didn’t have a room for her.
Impossible, I said, since I had booked the room myself and had the confirmation information in my email. I got on the phone with the front desk clerk, only to find out they had double booked my soon to be Husbands room and my soon to be sister in laws room. Of course, the hotel was 100% sold out for the weekend.
I spoke/​argued/​yelled with a manager and no remedies were provided, except for a minor discount for our troubles. There were no offers of, let me call another hotel and arrange transportation or let me check my computer to see what we can do, zip, zero, zilch.
Ultimately my Husband roomed with 4 other people in order to squeeze everyone in on the night before the wedding.
Breakfast seemed unremarkable and expensive, so the next day we went to the Mount Kisco Diner as the prices they were charging for a buffet of eggs, waffles and bacon was absurd.
Since they’re the only hotel in the area, I suppose they can afford not to be very accommodating as out of towners would be out of luck.
If you do need to stay at this hotel, be sure to triple confirm ALL reservations as they clearly do not know how to use a computer.

Reason for stars: It was a very average hotel. There was a small bar/​club in the lobby that attracted odd people. The music was loud and the patrons were rowdy but we couldn’t hear them from our room. We checked in late at night and were out first thing in the morning.
Rooms: Clean, nothing special. A regular Holiday Inn cleanliness.
Location: I can’t even remember because we were passing through.
Value: Same as any other Holiday Inn.

We enjoyed our stay at the Mt Kisco Holiday Inn.
The rooms on the 2^nd floor facing the back of the property have a beautiful view of the trees.
We requested a quiet room and were very pleased with how peaceful it was despite a large high school reunion taking place in the main part of the hotel.
Would definitely stay here again.

For $ 129/​night (Friday and Saturday), the Holiday Inn at Mount Kisco can’t be beat.
Stayed for two nights for a wedding at the Holiday Inn in Mount Kisco. I hadn’t stayed in a Holiday Inn for well over a decade and I was very pleasantly surprised. The rooms were modern and clean and the beds were extremely comfortable. In fact the bedding was updated and much better than seen in the pics on
. The comforters were down and duvet and sheets were very comfortable and clean.
I also enjoyed lunch at the hotel restaurant and it was delicious. Very limited menu (only four lunch options other than salads) but the cheeseburger and sweet potato fries were great.
The hotel had no problem providing an early check in (11am) and a late check out (2pm).
The bar (Teddy’s) at the Holiday Inn was large with a big dance floor and made for a great after-​wedding party.
The only downside was a bit of a hassle with my room rate. I booked my room in January for a late May wedding at the group rate of $ 129/​night. The week before I was to arrive I confirmed my room and my rate had increased to $ 159/​night. It took a few phone calls and forwarding a confirmation email… but eventually they applied the lower rate.

Stayed here for a friend’s wedding and was impressed. Was definitely nicer than most Holiday Inns. Unfortunately couldn’t get a king bed as the rooms booked up fast, so got stuck in a double. Prices were tad high for typical Holiday Inns — approximately $ 140 for the night (which was a group rate), so must be even more as a normal guest. The best part was Teddy’s Nighclub — they had live music playing which is where the after party was for the wedding. It was a blast!

Front desk: friendly and responsive
Rooms: sizeable, slight musky smell, decent wireless connection, huge flat screen TV, comfy clean beds (although a bit soft for me).
Bathroom: very small, shower has good pressure, Bath & Body Works toiletteries.
Location: nothing really within walking distance but everything is Mount Kisco is within 5 – 10 minutes by car.
Restaurant: only ate there for breakfast. Buffet is decent: scrambled aggs, bacon, sausage, corned beef has, potatoes, biscuit, fresh fruits, yogurt, and waffles.
Overall a good stay experience, I wouldn’t mind staying here again.
Note to dog owners: I asked the front desk and they accept Fido here. They even have a statue of a dog butler in the lobby holding a dog bowl full of treats.

A small little mid-​price range hotel. Not really convenient too much, but it’s cheap.
The rooms and bathrooms are a bit small and the corridors smell a bit funny.
Not something I would pay for, but a bed is a bed when it’s free!