Horizon Services

I had a great experience with a Horizon Technician named Douglas M. He was friendly, informative and courteous at all times and explained thoroughly what he was doing and where the problem was with my heater. Having a good HVAC technician who is trained properly and knowledgeable in his field is all you can ask for when you have a problem at home. Thanks Douglas.

Nice people, but prices were high.

Plumber was very friendly and courteous but I felt like I was robbed blind. I was not familiar with any plumbers in the area so I called Horizon because I had seen their extensive marketing campaigns. A plumber came out within a day or two of calling and spent a fair amount of time trying to solve my problem. I had two separate leaks in a sunroom and he spent hours cutting into my walls and replacing pipes, thinking it would solve the problem.
The next day, I walk into the room and there is still water all over the floor. I called Horizon immediately, within an hour or two they sent out the same plumber again. It took him 5 minutes to realize that the leak was coming from behind the dishwasher, due to a faulty install a few weeks before. I had mentioned the dishwasher install the day before, but he did not see how that could be causing the issue.
After spending $ 1900 on what turned out to be precautionary measures, I felt incredibly frustrated and annoyed I had shelled out so much money on things that did not need to be done. I was trying to be optimistic and hope that I at least avoided some more extensive plumbing disasters in the long run, until my kitchen contractors came in and laughed at the parts used by Horizon. Being an older house, they assumed that the part used to connect the PVC and copper pipes was a handyman’s mistake from a long time ago. When I informed them the part had been put on recently by Horizon, they were dumbfounded.
When I called a technician after my service with a question about paperwork she was incredibly rude to me and could care less about making sure my questions were answered. It was not until I demanded to speak with a supervisor that I felt I was being treated well as a customer. I would not recommend Horizon, as I have no further interest in overspending on work where the legitimacy is questionable in the end.

This was my first time using Horizon Services and I must say I will use them/​refer them in the future. This company was able to schedule my eneegency appointment less than 24 hours after my call. My technician, Lee arrived in a timely manner. He was very professional and courteous. After diagnosing our heating issues he provided an estimate that was very detailed. Horizon’s prices are very affordable.

They get the job done and do it well, but their prices are about triple what anyone else would charge you. Better to go local.

Douglas M arrived on time, friendly and professional. I hit him with a multitude of questions and he was able to answer most of them. The questions he couldn’t answer he honestly said he did not know. That is refreshing in a world full of the people who just want to BS you. It was such a pleasant experience I decided to upgrade and order a UV light package. I was amazed that Douglas had the part on his truck and did not have to order it or come back another day. The best part of that was I brought up the UV light package myself and did not at all feel like someone was trying to sell me something. Many other company should adopt this business model. Overall it was a very pleasant experience doing business with this company.

On time, mindful of keeping my house clean while performing annual service start up.

I fell for their advertising campaign. Not worth what paid for. Period.

Water was dripping from the faucet of our soaker tub and tech. replaced the hot and cold water cartridges. Unfortunately, this didn’t fix the problem and water was still dripping. Tech. then informed me that the problem was in the faucet, and there was no way to get to the faucet because it was tiled over and tiles would have to be removed to access the faucet. This would require major work and construction. The cost of the cartridges were $ 300 each and labor was $ 295 for a total of $ 895. He told me that I could just shut off the main water supply to the tub until I wanted to use it, and then just turn it back on. I told him that I would just keep the hot and cold bath tub valve shut off completely and not use the tub again.
I did not pay the invoice since the repair was not fixed. My wife and I take showers and seldom use the tub anyway. This service call to Horizon was made back in June of 2015.
Last week we had a plumbing problem and called Hopkins Plumbing & Heating. One of my neighbors remodeled her kitchen and Hopkins did all her work. She was very happy with Hopkins and recommended them to us. I mentioned to Brian, the owner, about our problem with the soaker tub and he asked if he could just take a look at it. He said that the cartridges were replaced but not the little screws and rings that cause the leaking. He went to his truck, brought back some small parts, turned the hot and cold water valve to the tub back on, and guess what? NO LEAKING. It’s been a week now and not a drop of water has come out of the faucet. He also told me that the cost of the two cartridges cost $ 5 each. Horizon charged me $ 300 each. Brian did not charge me for the 5 minutes he spent on the tub.
I would have paid Horizon the $ 895 if they fixed the leak. Obviously, this seems like a complete rip off, but I guess they have to charge these rates to pay for the millions they spend on advertising yearly.

Absolutely a rip off. Do NOT use this company. My AC was not working so I called them based on the rating they got on this website. The people who rated them well here must either be family and friends or very rich and able to throw thousands of dollars away. First, they were 2 hours LATE with no call until the very end of their window. Then they took a look at the AC and said there was NO WAY for them to tell what the problem was until they started fixing and replacing things. I had to PAY $ 800 for them to replace the hard start kit, and guess what? The hard start kit supposedly wasnt even the problem!!! So basically they replaced a part that was PERFECTLY FINE and charged me $ 800 to tell me it wasnt that part. Then they wanted to charge 3 GRAND to replace a compressor. For that cost, I went with a different company and got the ENTIRE UNIT replaced with a brand new unit. Oh and I called Horizon and got my money back for the part they replaced. They still ended up charging me $ 100 for the stupid service call and $ 100 for the «diagnosis». Absolutly HORRIBLE company that is ripping people off. Whatever you do, do not use this company, and DO NOT believe their opinion if you do. Always always always get a second opinion.

It’s simple. You get what you pay for. A higher quality service and professionalism isn’t the cheapest. These guys are good, but you must pay for it. This business charges by the job and not by the hour. The work they performed in my home is now warrantied for two years. Horizon can become quite expensive for big jobs or complicated work, but the simple jobs are still competitively priced when using their coupon. I suggest obtaining their coupon or some sort of discount first. That is what I did and it was honored with no problem. Beware of unpredictable discoveries (unknown corroded pipe etc.) or complications that can arise while doing the simplest jobs. More work might need to be done than you anticipated and then you are on the hook for a lot more money. Fortunately, these guys were skilled enough to fix my leaking supply line which was very challenging to access. They did this without cutting or soldering which kept the job simple and reasonably priced. These guys demonstrated their skills with professionalism while saving me a lot of money. I am very appreciative to Horizon.

Our experience with Horizon was fantastic. Can not say enough nice things. Professional, courteous, and quick. They came out right away during a heat wave and we were not even established customers. Very reasonable prices, cheaper then any of the other places we called. Absolutely love them!!! Highly recommend.

Total waste. Waited a week for a HVAC problem in the summer and when the tech came out all he tried to do was upsell me to another unit. Pumped some Freon in charged $ 80 and left problem not solved.
Don’t waste your time or money with this business.

Must be fake reviews as they are rated so high. No chance. $ 49 trip charge, $ 126 to install a washer which became $ 700 to install a new faucet. DO NOT USE THESE GUYS IF YOU VALUE MONEY.

Right after writing the last review, the customer relation manager called me and offered to refund the charge of $ 104.53. For that I have to credit their concern about reputation and the effort in keeping good customer relation. Now the check has been refunded and deposited. The positive feedback compensates the negative impression I expressed in the last review, so my final rate would be in the middle, 3.

Steve Klotz help guide us through the options whether to repair or replace our heating/​cooling heat pump unit. The unit was installed in Auguat 2013 and has performed as promised. Our home was warm this winter and cool in the summer with the AC. The addition of a programmable thermostat really made our home comfortable. We saw a savings in our electric bill over the last year. Steve W. was the most courteous and professional specialist that I have ever encountered. He really knew his product after he answered a call for us. The work is professional and clean just like their commercials (and «on time»). We have recommended this company to several friends including my next door neighbor who also had a new unit installed last month on our recommendation.

Jessica s. Sewer line clogged. Gregory haws was training a new recruit, quickly isolated and fixed clog. thank you so much horizon services. Umm I am confused. A client used my phone to do a review. Wow. Months ago. And I’m getting comments. I never use Unilocal I’m confused

Had condensation leaking on to an electrical connection. Doug diagnosed the problem explained the solution and fixed the problem. He was prompt, efficient and knowledgeable. I would like to add that the service call was on Thanksgiving Day. Great job. Doug!!!

Perfect. Horizon Services is the best in the business. We have used there services in HVAC and Plumbing and are committed to them forever. Service Techs like DOug M make this company the best in the business!!!