MINI of Mt. Laurel

Extremely impressed from start to finish! My first self bought car!
I am located in Philadelphia, but was advised to visit this dealership after an unfortunate not-​so-​friendly interaction with someone from Mini of Mainline… And I am pleasantly surprised!
Ben Webb is the Motor Adviser to go to if you are at all interested in a MINI. Extremely friendly and knowledgable about all things MINI. He definitely knows his stuff! So is everyone I met!
I ended up test driving a cooper first as that was what I was looking for. I was having such a good time that I suggested trying the cooper s without Ben suggesting. I came in half expecting everyone trying to sell me a higher end model but that did not happen at all. Ben and everyone there were very patient, helpful, and truly wants you to get a car that you will enjoy.
And six weeks later I now own an incredible cooper s (I ended up ordering one from the factory) and am proud to be in a community of awesome MINI owners! Even during the wait for the car I would even get check-​in emails/​text with Ben answering any questions I have.
I urge anyone who are remotely considering a new car to give them a call and test drive a MINI. And needless to say even if there are dealerships closer to you, it would be a smart move to pay MINI of Mt. laurel a visit. It will absolutely be worth the time.

I cannot express how I impressed I am with my salesperson Roseann and the entire dealership at MINI of Mt. Laurel. They never cease to amaze me. I have been a loyal customer of Roseann’s for the past eight years, and just purchased my THIRD MINI from her. She is honest, outgoing, courteous and down to earth. There is nobody else who will see me my NEXT one. Roseann goes above and beyond and I know I am in great hands. Last year when I had my vehicle in for an oil change, Roseann checked on it for me. The vehicle itself is so much fun to drive I never see myself driving another car. I have found my match. The delivery process went very smoothly and everybody was super nice and they were almost as excited about my new vehicle as I was. So if you are looking for a super fun to drive vehicle, and want the best experience possible, go to Mini of Mt. Laurel and ask for Roseann. I can assure you that you WILL NOT be disappointed!!!

I am so disappointed with my experience here. I didn’t feel welcomed as soon as I walked in the door. Maybe it’s because of the way I looked or my age but it almost felt like I was being discriminated against to be honest. The first thing I noticed was that my salesperson Rosanne did not shake my hand or stand up when I first walked to her desk. Then as soon as I sat down she immediately asked for the keys to my car that I was thinking of trading in, and my license, and walked away. As she walked away I noticed she received several salesperson of the year awards. I thought I’d be in for a great customer service experience. Clearly I was not. As we were test driving the vehicle she started trying to talk numbers with me. She asked me what my credit score was (is that even legal?), what my current monthly payments were and things of that nature but never really made small talk or conversation with me. There was no warm or friendly vibe whatsoever. I felt like she thought she wasting her time. After the test drive was over Rosanne then told me she would talk to her manager about the value of my trade. She walked away from her desk and DID NOT return for at least 25 – 30 MINUTES. Never really even bothering to check on me, and didn’t even tell me how long of a wait things would be. Following this Rosanne preceded to tell me the trade value & what my monthly payments would be (WITHOUT EVEN RUNNING MY CREDIT). Telling me I’d have to put down a large amount to get close to the price I wanted to pay for monthly payments. Then told me that «maybe this vehicle wasn’t the car» for me! Smh! It seemed like she didnt bother to try to make things work, and she didn’t seem like she even wanted my business or wanted to sell me a car. From the greeting I knew I wouldn’t buy this car from Rosanne but I gave it a chance because I knew I really wanted the car. Save your trouble and buy from somewhere else. I wouldnt have bought the car even if the numbers were right.

First let me say this is the first MINI I have ever purchased, and honestly I’m a MINI customer for life now!
The extended maintenance/​warranty program/​tire package is awesome and well worth it! So spend the extra $$$ and purchase it. You’ll thank yourself in the future.
The dealership itself is one of the best dealerships I have ever been too, hands down! (Even compaired to Cadillac!) They are so nice and extremely informative. Their courtesy vehicle/​shuttle program is awesome. After all no one wants to wait around 2, 4, 6 hours while your car is being worked on. They’ll take you to the mall, get lunch, whatever! If you do decide to wait around, their lounge is super comfy. Array of complementary refreshments, even a water bowl and treats for man’s best friend. Their customer service is top notch!
They set the bar on excellent service, more dealerships should take note.
Unfortunately I am moving this weekend, and my only hope is their customer service approach is uniform across the country. I will miss you MINI of Mt. Laurel. :)

The repair man was really nice and helpful his name was Alex and while I was in the service wait area all the employees were so kind… several came up to me offering beverages & asked if I needed anything. Really friendly staff. Had a great experience

Ben Webb is the most patient sales person I know. It took me over 6 months to make up my mind and buy a Mini, but this dealership is awesome. It’s like a big toy store for adults — and the showroom is modern and fun and has great coffee! Everyone is polite and the purchase process was easy. The used car sales manager was first class too. Have been back for some quick maintenance and the service folks couldn’t have been nicer. A definite must-​see dealer.

My experience went well beyond expectations. Michael Perno, my service consultant was friendly, competent, informative, timely and pretty much amazing overall. Those piercing blue eyes didn’t hurt either. I will definitely always use MINI of Mt. Laurel for all my service needs.

This rating is for the MINI service department. I got my current MINI in Princeton but go here as it is closer to my home. Both Mike and Kathy in service are extremely professional and helpful. I’ve had a few aggravating issues with the car (some not related to the car directly) and both of them have been great in getting my car into service quickly and turned around fast. They have been very accommodating in getting me loaners last minute as well as keeping me apprised of what had to be done, cost. etc. Best service department I’ve dealt with in South Jersey and I’ve had a lot of different cars.

Steve Diehl and the team did a great job. Steve was extremely knowledgeable and took the time to make sure everything was right, and that I was happy with my purchase.
The gift was a surprise for my wife (total surprise. she was impressed), and Steve made sure we had picked the right car for her. I highly recommend him to others, and have told another family (so far.) that since they are in the market for a Mini, they should give him a call and/​or Visit.

We just bought a Mini there last week! The process was super smooth considering the fact that we live in NY and had to deal thru mails for quite a while before visiting and buying. The team was super responsive, patient and helpful! on site was even better! We’ve been picked up and dropped by the bus station! We are happy to be part of the Mini family, we love our car! Thank You Guys! U’re awesome!

I actually live closer to another dealer but drive 45 minutes to come here. Why? For the great service and people ! They get my love for my MINI. They call him by his name and don’t look at me strange for speaking about him like I do. The GET it !!! And anytime I have had an issue, they have been fast to work with me. Go here. See Mike P in service. You won’t be disappointed !!

Minis are cute. Minis look fun to drive. That’s what I kept telling myself. Go test drive a Mini, but don’t give in to the salespeople. Well, I found out rather quickly, that that wouldn’t be an issue. I was met in the CPO inventory parking lot by Christina, who is the Used Car Manager. I had my eye on a Certified 2012 sweet little Chili Red Clubman. Problem was, so did another lady who was halfway through doing her sales paperwork lol. Sooo, that lead me to browse a little more and I decided to check out the new inventory. There are several cute models in the Mini Lineup so it was hard to focus on just one. I test drove a powder blue Clubman, which I really liked. As my salesperson Roseann was running some numbers, I saw a different one that I fell madly in love with. It’s a Pepper White Hardtop, Baker Street Edition. It has the black rims, the black mirror caps, the special edition stitching on the bucket seats, the special design on the Bonnet Stripes with the Baker Street Scuttle. It was like the skies opened up and a bright beam of sunlight shined down on that little beauty. Roseann came back and I asked her if she would run the numbers for the other little car. She was very helpful and understood my excitement. She was extremely professional and had a very chill personality. No pressure from her at all. She walked me through everything I needed to know about the car, the financing options, the add ons, the gadgets inside of my new car, etc. After I finished with the Finance aspect of everything, I waited for the guys in the back to pretty her up for me. Christina came back over and congratulated me and spoke to me the whole time. The entire experience was really great. I am completely thrilled with my Mini after 3 monhs. I receive emails from the dealer with special offers on gear and gadgets which is nice, because Mini kinda has it’s own vibe… the owners are a bit hipper than most :) I expected this service since they’re owned by BMW and I’m used to the way my gf was treated by her BMW dealer, I wasn’t disappointed at all. Go see them!

Roseann made the purchasing of my new 2013 Mini Hardtop a pleasurable experience. She was not pushy or overly pressuring me. She was extremely professional and gave me space unlike most dealerships I have been to. She also worked with my budget and I am extremely thankful for that as well. I’d highly recommend going to the Holman group and if you’re looking for a Mini, go see Roseann!

Brought a custom ordered Mini Clubman here in the summer of 2013.
Steve from sales was nice, friendly, and had no problem ordering me just the car I wanted. Sales process was smooth and fair. He was always on top of the car’s status and would promptly return my calls.
Delivery was quick and painless.
In December of 2013 it was time for my first oil change appointment. Service was able to fit me in a reasonable slot of time that met my schedule. Waiting are was clean, easy to «live with», good coffee and drinks while waiting. Dropping off the car for service was cake.
I was extra happy they listened to a few things about how I wanted a few things done on the car. Good followup, nice e-​mail copy of service. In and out in a very reasonable time (1 hour). Got the car back in great shape (clean)

My future son in law just bought a 2010 mini from mt laurel, and the experience was great. Good people, good car, good price.

Roseann (sales) was friendly, helpful and not pushy. The experience was efficient and I appreciated being picked up at the station. The car is in great condition and I love driving it. Her after-​sales care has been responsive too.

I recently purchased a 2013 Mini Countryman from Mt. Laurel and the experience was great. For starters, they have a great website with actual photos of the cars which speeds up the process and allows you to not waste time looking at cars you have no interest in. The dealership is easy to get to and the showroom and lot were immaculate.
I worked with Shawn and GracieAnn both of whom were professional and low key as were all the other Mini team members I dealt with. Again, kudos to Mini Mt. Laurel for a great buying experience.

Great buying experience! My sales person and finance were top notch and I’m picky. I will update this review accordingly as I have yet to experience the service department. Hopefully it will be only for regularly scheduled maintenance.

I would shop around to other MINI dealers in the area, Otto’s being one of my favorites. This dealership charged me for service items without telling me first and wanted me to pay close to $ 5,000 for a job I got completed elsewhere for $ 1,600. This was about a year and a half ago, so hopefully things have changed.

This is my first MINI. I bought the Countryman here about a year ago and recently had it serviced for an oil change.
The whole MINI culture surprised me. Very Mac like: smart, clever and devoted. They have their own magazine. Funny.
It was a good experience overall from purchase to service. Their website is great to show you their large inventory (and they take pictures of the inside of each car). Salesman wasn’t pushy. I came back twice to make sure of my decision.
Easy to make an appointment online. They wash the car after service. Nice touch!