Sure Load Moving & Storage, LLC

WORST COMPANY EVER!!! IF THERE WAS A 0 STAR I WOULD HAVE CLICKED THAT. I made an apointment 3 days in advance for a couch and a love seat and i was told that they would be here by 12 and if not then some one would call. NO ONE CALLED and after 45 min of ME HAVING to call THEM back they said they were unable to do anything for that day and i would have to wait 4 more days. and to top it all off it would be the same rate for them flaking!!! stay away

Brock and Demetrius did a fantastic job. Loaded up my house faster than I had ever hoped. They were professional and courteous. I would highly recommend these guys!

I was very nervous getting movers for the first time. But let me know you, they are worth every penny. When I initially called, I felt no pressure to sign or book a date (as I did with many other companies I called), which was great and I can not complain about the price. They kept me in the loop days prior to my move and I was pleasantly surprised by how quick and smoothly the actual move went. The two gentlemen that did the move were great and could not have been any more nice. Highly recommend this company for your move!

THIS IS A DREADFUL MOVING COMPANY. DO NOT HIRE.
I Met Ralph, whom I liked very much when he gave me a quote, that seemed very reasonable. Unfortunately, he ‘misjudged’ the amount of boxes and furniture by almost 100 per cent. So not only did we have to pay double the quote, we had to pay extra for our things to be stored in an additional truck for 4 nights. The company would not adjust the bill in anyway. I expect a moving company to be accurate or close with the quantity and time frame of moving, after all this is supposed to be their area of expertise.
When collecting our belongings they did not provide enough people, and because of that, they had only packed half of our belongings the day they were supposed to complete moving out. I called Ralph and clarified that we had to be out of the house at 11am for the walk through. Everyone promised this would be the case. At 10am my husband and I started helping, because it was clear this deadline was not going to be met. During this morning, they also managed to gouge a wall three times and reverse the truck into the corner of the house and destroy the guttering. Because of this our purchasers refused to sign until these things had been fixed, which added to our stress.
When unpacking at our new house we were told immediately by Josh (who I very much liked) that a large piece of glass had been broken during the more. I had purchased the additional insurance so assumed it would be reimbursed! At the end of the moving day, Josh required my signature. I asked him if I had a discrepancy with the total amount charged if I should still sign, he informed me yes and told me this could all be resolved, he just needed my signature so that he could leave! I also asked him and Ralph if I needed to keep the broken items. I was informed that I didn’t and that I should just put in a claim for these things. Of the 5 items damaged, apart from the glass, none of which were large items.
Having just submitted my photo’s and paperwork for the damage items, I was refused. Because the owner informed me that I was supposed to unpack all my belongings before the truck leaves and notify the movers of any broken items. Josh did not inform me of this and told me to unpack at my convenience. It would be an impossibility to unpack almost 200 boxes. The owner/​company has refused to help, replace or reimburse in anyway. I asked the owner to check with Josh regarding the broken items which he informed me of, and surprisingly he was no longer with the company.
I would advise you to find another company. I fear they low balled me to get my business and provided sloppy service during and after the move. The owner was unapologetic and obviously did not care about anything other than keeping my check. Find a more reputable company.

We used Sure Load for a one block move downtown between houses. To begin with, the office screwed up the schedule and didn’t send the movers until hours after the scheduled time for them to arrive. The moving process was ok but, a couple of pieces of furniture were slightly damaged and they moved slower than expected. However, I realized later that they managed to steal my laptop and a box including my digital camera, cords, etc. This was a secondary laptop, so that is why I didn’t notice until the next day. I called the company immediately and filed a police report, but never got any of my things back. The office even gave me the runaround on giving me the names of the movers for the police report. I contacted the company on multiple occasions requesting reimbursement for the stolen items, but never received a response. DO NOT USE THIS COMPANY, THEY WILL STEAL YOUR STUFF!

Excellent experience. Movers arrived on time and ready to work. Very polite and very professional. Never saw them on a cell phone or taking breaks. They were very careful with our belongings. We moved from Charleston to Greenville, and they actually beat us to our destination. Found out later that it’s because they didn’t eat lunch — they were on the clock! They unloaded our belongings into the storage unit very quickly and opted not to use a dolly because they could complete the job more quickly without using one. They were conscious of the clock the whole time and since they are paid by the hour, I was very happy to see that! Excellent in every way, I would use them again in a second!

DON’T USE SURE LOAD MOVERS! The movers are decent guys, but they don’t work well together. It seems as though the company hires guys off the street to come in and move your stuff. They argue with each other and leave holes in your walls. The move slow and talk on their phones when they are supposed to be working. THEY ARE NOT WORTH THE SAVINGS! Please save yourself from a long process of dealing with their front office! My walls still look terrible after weeks of back and forth! I have never written a review, but I hope to save someone from what I’ve been going through.

I did a local move from James Island to Folly. After some research on the web, I found these guys and talked to them directly. From the first phone conversation to the last box, I could not have been happier. The took the time to explain everything to me and went over all the cost so nothing was hidden or a surprise. They called the day ahead to confirm and then again in the morning when they were 15 minutes away. The move took longer than expected, but that was due to two flights of stairs and my changing my mind at the last minute and having them move everything instead of just the furniture. These guys literally hustled the entire time. I got tired watching them! The were cautious of all my stuff and everything arrived in tact!
I just recommended them to a friend who used them this past weekend for a small job and she had the same great experience I did. When I move again, they will be the first ones I call!

We called Sure Load moving to have them move furniture and other items out of my Dad’s house in Columbia SC and they did a FANTASTIC job! We could not have been happier or more pleased with the wonderful and reasonable service they provided. David and Joe from Sure Load moving were reliable, trustworthy, worked quickly and called the day before to confirm. They packed up all of the furniture after carefully wrapping it and made sure every detail was taken care of. When the furniture was unloaded, it was in perfect condition, not a scratch or mark on anything! I would never use anyone else besides Sure Load moving and highly recommend them to anyone in the area! They were great!!!

My father and I were moving on the same weekend, so we had Sure Load pick his stuff up in Charleston, then mine in Baltimore, then drop my stuff in New York, then his in Boston. A somewhat complicated move, but well-​organized.
The drivers were very clumsy loading my dad’s stuff, which was piled randomly in the back. They were even more clumsy in Baltimore, where they scratched my mother’s walls up (and left several holes) and did not tell her. After that they were a day late getting into New York; they made an excuse about not being allowed to drive on toll roads, which we paid them to do. We called the company to complain about their lateness and uncarefulness, and they threatened to dump our things on the side of the road and/​or sue us if we didn’t like the way they worked.
When they finally arrived in New York, they were very unkind and uncareful. Their truck had leaked in the rain and one of my boxes was drenched; one of the drivers put it down in my apartment and turned to leave as if it were fine – he’d only tell me what happened after I stopped him, exclaiming, «Woah, wait, what happened?!» Fortunately it was only clothes.
We got to Boston, waiting for them to arrive, and when they were again a half hour late we gave them a call – to no answer – and their employers a call – to learn that the drivers had been replaced, the truck taken back to SC, my dad’s things put in a new truck (don’t ask me why), and new drivers dispatched to arrive the next morning.
The new drivers arrived the next morning, also half an hour late, and did a passable job though they were in quite a hurry. When we finished, they asked us to give a credit card and pay an additional fee, since it took two new employees an extra day. We refused on the grounds that not only had their company wasted two full days, but they had gone behind our back on replacing the drivers (and therefore asking for more money).
And to cap things off, my father is missing a few of his things, and one of his dresser’s legs split. Don’t use Sure Load.

Not worth the savings.
A lot of furniture was scratched on a move from Goose Creek to Mount Pleasant. I would’ve gave them 2 stars since the movers were such nice guys…
However, there was a BIG dent in my brand new high efficiency washing machine and it wouldn’t work after the move. The dent was on top near the control panel – very visible.
I called the owner to file a claim. Thankfully my husband was able to fix it after a few days of tinkering with it so I dropped my claim.

I hired Carolina Moving Labor Company to unload a Pod that I had delivered to my new apartment in Charleston. I found them just through an internet search and was not disappointed.
The reason I chose them was pretty simple: rather than relying on the random people on Craigslist, this company has an actual website, takes credit cards, and has multiple teams of movers and trucks. Their prices were actually better than what I was seeing on Craigslist and other websites.
Because they had multiple crews, they were able to be fairly flexible on scheduling. I think I called them to come out with only 24 hours notice– maybe less! On the day of the move, they called ahead and offered to arrive a couple hours early (which was better for me). Once they arrived, the 2-​person crew worked extremely efficiently. They unloaded my 6×7×8 foot pod in about ½ hour (up a flight of stairs even). The crew was also extremely nice and professional.
Even though they were done in half an hour, there was a 2 hour minimum that I had paid (this is standard in the other estimates I got). However, with the time left over, the crew offered to help me with anything from assembling my furniture to hanging pictures.
Overall, I was very pleased with this company and would recommend them for moving help. From their website it seems like they do other types of moves and labor jobs as well. I would definitely hire them again!