Jack Williams Tire and Auto Service Centers

There service is horrible! not only are they slow but very lazy! I had taken 2 place while shopping prices both other locations identified the same issue. jack Williams said there was no problem which was obviously WRONG! Waited 2 hours for them to tell me there was no problem. i wouldn’t recommend getting your bicycle tire fixed here!

Will never return!
Go in to have breaks checked and replaced, tire with a slow leak patched. An hour later I find out my car is falling apart and the tire has so many holes they are not able to repair. Told cost for the repairs will be over $ 2000.00
Now the month prior I had my vehicle in the Chevy dealership for inspection and shocks. They did inform me I would need breaks in a few months. How in a months time with a car that is not driven much go from needing breaks to over $ 2000.00 in repairs???
They give you to story of they do everything by the book!
I took my car from this shop and took to two different shops for estimated cost for breaks and tire repair.
I asked them to give a once over to make sure everything was in sound shape. I settled on STS in Mount Pocono. Total repair costs were $ 500.00!
Replaced all breaks and rotors, repair to tire with only one small leak.
I will never return to JW as I believe they are not truthful in their estimates!

Bring your vehicle to a real mechanic. These guys just replace parts (as most places do these days).

Bought 4 new tires here… About a month later while driving on the highway, a constant knocking and whinning noise starting coming from the front of the car.
Brought the car to a mechanic and he told me I was a lucky man. All the lug nuts on the left side of my car were loose and if I had kept on driving there was a good posibility of the wheel eventually coming off. He checked everything else under the car and all was good.
Went back to Jack Williams. They gave me the excuse that I had driven 2000 miles and I was supposed to come back to have the lug nuts re tourqed? In all my years of driving I never heard such a lame excuse. Lug nuts properly tightened NEVER come loose. Especially when done by «proffesionals».
Not sure what is worse about this place. The mechanics or their customer service.

My husband took my van in this past Saturday for new tires. While the sales and price was fine. I believe everyone should know what occurred while my van was in their shop.
My husband left before I had a chance to get my wallet out of the van. I texted him to tell him grab my wallet or lock in glove compartment He left my wallet and his wallet in the console between the seats instead of locking in glove. He covered it with papers so he assumed no no would go thru it. We were was mistaken. While our credit cards were left in tack my wallet was rummaged thru and a $ 20 was missing from my wallet. I have since cancelled all my credit cards I guess it was our mistake to leave our belongings in our car I believe everyone should know that your change and money are not safe at this location. We notified the manager who said they would view their cameras footage. But they have never contacted us back or anything. So beware they have thieves working on your vehicles. Nothing is sacred when hidden in your vehicle.

Every time I’m in the waiting room waiting for a tire rotation, I hear the BS they tell their customers about repairs needed. They convinced me that one of my license plate bulbs was out (this seems to be a trend in these establishments). After the rotation and the bulb replacement, I drove home. Once I was home, I checked the bulb and noticed it was out! It was a new bulb but it was out because the plug was corroded. So the bulb was never bad, the plug needed some cleaning. They didn’t even check if it worked before they gave my car back. My fault was not to check before I drove off. This place is good for tires but don’t have anything else done on your vehicle!!! They are tire mechanics, that’s it!!!

Recommended by two out of every two locals I asked, «What’s the best tire place in the area to go to?»

I recently moved to the area and Jack Williams was right down the road, so I figured Id stop by there. The front desk people were extremely personable and put with all my questions regarding tires.
I will definitely be back for all my future car needs.