Why are the people on the phone in the service department so horrible??? Rude and condescending. I HATE having to call in for anything because I have to deal with the witches on the other end of the phone. Plus service is always at least 3 days out!!! Hire a few more techs!!! The techs that have came out to service our appliances have always been nice and informative but they never take off their shoes or put on shoe covers. I shouldn’t have to clean up dirt that you knowingly track in. Rediculous. What ever happened to great customer service? I try my best to make things easier for you!!! When I call I have all my information ready so it take less of your time… why can’t you treat me with any respect?
Leigh Ann B.
Rating des Ortes: 2 Burlington, WA
Just went to get a new stove there we liked our young salesman however the other people working there were only concerned with getting the big sale! Plus they were not very friendly for someone that was willing to pay cash for their appliances and not financing them!!!
Linda S.
Rating des Ortes: 1 La Conner, WA
Hands down THEWORSTSERVICEDEPARTMENTEVER. The technician was surley and condescending not only on the phone but when he arrived at my house as well. Told me it would take 3 – 4 weeks to get a part for my washing machine but when I talked to the service manager he said it would take a week after he made a phone call. But that part through Judd & Black was almost 2X the price of what I found online for an OEM part. Told them no thanks. I don’t mind paying more but I will not pay 2X for something. I try to work with local businesses as much as possible but they made it impossible to do so. Tried to actually buy my appliances there when it was under previous management and they wanted a 100% deposit. I bought at DeWaard & Bode in Bellingham instead. Better customer service all the way around.
Robert M.
Rating des Ortes: 5 Mount Vernon, WA
Was really impressed with the level of knowledge, service, and customer satisfaction Scott and the rest of team at Judd and Black showed us. We debated where to purchase our appliances(new range, fridge, dishwasher, and hood) as their are so many options. We wanted to stay local and we were glad we did. Outstanding business with exceptional staff. Thank you Scott.