Lana K Hillman Insurance Agency Inc – Farmers Insurance

Absolutely lousy service. I was in a crisis with my elderly folks last year, and my time was limited. I was not getting regular notices about my policy. I was on email billing at the time. As it turned out, my policy lapsed and I had to be set up with their overpriced and substandard company.
They apparently were sending notices to an old email address I no longer used. I contacted Shannon about this and nothing truly got resolved.
If they offer you insurance with Bristol West, run. Truly a nasty, unethical company. I had a claim due to a wild horse hitting my car in the Nevada desert. I have 3 legitimate estimates for $ 4000. They paid $ 2400. Their excuse was that they could total the car if they paid more money. The car is worth more than double the legitimate cost to repair. I guess we’ll just have to go with small claims.
They did manage to send their worthless newsletter to the correct email. It just showed up in promotions. Time for a complaint to the Department of Insurance.
Bad service all the way around.

Lana Hillman is a great insurance resource. I changed all my insurance to a different company, and then changed my landlord insurance back to Farmer’s, and Lana was supportive all the way. This week, I called her about insurance for a wedding party, and while she couldn’t provide it, she pointed me to an online resource, saving me $ 300 over the quote from my other agency. We’re lucky to have Lana in Skagit County. She’s not just about selling insurance, she’s about helping people get what they need.

Lana was SO helpful in getting multiple insurance policies in place. I used her for purchasing a life insurance policy and was so happy that when I realized she did renters insurance I had her get me set up right away. I recommend her to everyone now!

What a great agent! We’ve used Lana to purchase personal renters & life insurance, as well as insurance for my new business. I couldn’t be more pleased. Her rates are competitive, but the thing I appreciate most is that she’s efficient, reliable and takes ALL the hassle out of buying the coverage we need. Thanks Lana!