McDonald’s

My health conscious husband and I stopped here because of all the recent hype we’ve heard/​seen that McDonalds is capable of making healthy entrees that are not salads. At this location; First offense was the manager who was making cuts to her staff minutes before taking our order that touched the cash I gave her then handled our food without gloves. I reminded her she just handled my cash then food… And she threw it out walked to the back and then came up and did it again. I’m not sure what protocol is but I would assume all food handlers should be wearing gloves not just washing their hands (how did I even know she washed her hands and didn’t just go back to hang out for a min to appease me). Second– we got in the car with the remainder of our order and noticed though it was typed right by the person who took our order, grilled chicken was entirely missing from one of our wraps– we were about to pull on the highway but decided to go back after inspecting the other wraps which all had lettuce that had turned pink. Third, the bathroom trash was overflowing.
I am taking the time to write this review because while McDonalds can sink money into advertising and remodeling they aren’t putting it into the quality of the food, food safety training, or consistency across businesses. I will be cross posting this review as well as filling out their corporate complaint form.
Needless to say, we got a refund so therefore they’ve earned 1 star in my book. I know corporate will send me a certificate to try them again but after so many disappointments like this one– (getting mayo when I ask for it to be left off, or getting fried when I ask for grilled chicken) I’ll just be handing it off to someone who doesn’t care about getting what you ask for out of their meal.

Not reviewing the food, but the service & cleanliness which would be a four or five star on a fast-​food scale if they’d let me rate it that way.
As we were leaving, we saw an employee run out to the parking lot to give customer something she forgot & employee did it with a smile. Rare to see that initiative in a fast-​food environment.

The only thing this McDonalds has going for it is Roberta she is the only one that smiled and said hello. Avoid this McDonalds at all cost. If you have to come here don’t expect any kind of customer service.

This McDonalds is located on a very busy road off I-​64 next to two truck stops so getting in and out is a challenge during peak times. Advantage to this location is ample parking in the rear for larger vehicles.

Wanted a late night sweet tea but one of the manager’s told us they were closed at the moment, he was too busy eating! Lol

Yes, I know I promised not to review any more McDonalds but this ones a trip. There is actually a Greyhound bus ticket agent inside the McDonalds. Well, its rural Illinois and everyone has to do double duty.
Warning, last gas stop headed west on I-​64, fast food choices are few and far between past here headed West.
The place is good enough, food typical McDonalds, but a word of advice to the manager, time to change the grease/​oil in the fryer — dude, its past its prime.