Time Warner Cable

Just spoke with a woman whos communication skills were horrible! I kept having to repeat myself and she still couldnt get me address right. Plus the whole time she had something in her mouth. Like a candy or gum. I was very annoyed because it was clear she was talking and chewing at the same time. Discusted!!!
Then i find out you guys have no service in Yonkers zip code 10 705… What!!! what year are we in again? Get it together Time Warner!!!

This company also makes up prices when you call. They don’t treat existing customers very well. Just give me the lowest price when I ask for pricing, and don’t play games. After a very stressful week of calling customer service and tech support, I have finally made my appointment for Verizon to come and install Fios. The earliest appointment Time Warner could give me was more than a week from now. They have now lost me as a customer, and I was a customer since the 1990s.
Cox is my service provider in Rhode Island, and their customer service agents are knowledgeable and polite. There are no games played with that company. I get the best deal for the best price. I expect the same treatment for service in New York. Bye-​Bye, Time Warner. I am so glad to be done with you!

I so agree that Time Warner is crap. I just moved to Westchester about two weeks ago. Prior to me moving, I tried to schedule an appointment and today was the earliest appointment I could get. So after waiting for 4 hours for them to show (had a window of 8 to noon today), I called them around 1 PM to ask where the cable guy was. I was told that they weren’t coming because I already had a box (keep in mind, I just moved). Well it turns out the person who was in the apartment before me never returned the box. So they are charging ME $ 250 for the box plus an additional deposit and then the installation fee (which includes the first month’s service) after I fax over my proof of employment, the lease (or in my case the title for the apartment), a bill in my name for this apartment as well as 3 forms of id. When I asked to speak to the manager, they told me that I had to do all this because I had a box. When I repeated that I just moved there, the manger replied, «that sucks for you doesn’t it?» What kind of crap is that? In all the years that I had cable i have never had this problem before. I already reported them to the better business bureau and I am going to contact the city of Mount Vernon about this crap too.