U.S. Bank

My husband and I recently refinanced our home with the rep, Darren Darracq. Since it’s a manufactured home (please don’t call it a trailer) our only option was US Bank. How lucky did we get?! We’ve had great service. A painless refinancing process, no fees, only had to gather a few documents and everything was explained simply and without pressure.
Today I returned there to discuss an IRA, again with Darren Darracq (who handles both areas, something most banks don’t offer apparently). He explained things honestly, even though it didn’t benefit him to tell me I’m in a good situation where I am now. It’s refreshing to deal with someone who isn’t trying to sell you something and can talk to you as an equal.
One more note: my husband went to there for a free money order (a perk that comes with our checking account) and their printers were down. It took them about 15 minutes to get it going and for his wait they credited our bank account $ 5. How is that for compensation! Very pleased so far.

Darren Darracq gets an A+ for service.