BACS

I have been using Bay Area Computer Solutions since 2003. The quality of service they provide can be seen in the substantial growth in their staff.
I purchased an I3 from Mike in December and love it. There was a problem with my laser printer: the distributor cancelled the order after Jeremy spent 1 ½ hrs. getting product. Xmas time didn’t help and installation didn’t happen til ¹⁄₁₃. Other issues ensued with the 3 devices: IPAd ~ I3 ~ Android on that day.
I was upset that the call took a long time ($$$). Although Jeremy worked with me and issued gave me a credit. Win — Win!

A year and a half ago we called BACS and got Matt. We needed him again and today he showed up and did a great job, again. He wasn’t cheep, and nether was the work. They do come to your place.

Bay Area Computer Solutions saved me again! I have come back to them for help with my small business probably half a dozen times over the last few years and they are always so professional and reliable. Michael always answers my calls promptly and generally has a technician out same day if not the next morning. I’ve worked with Todd several times and he’s always so patient and really knows what he’s doing. They’ve helped us with network issues and overall setup problems and really simplified the IT process for us. Thank you guys so much for all that you do!

These guys are good and trustworthy. Try to get a diagnosis upfront without paying; otherwise, you could be stuck with paying labor fees for a problem you misdiagnosed. It doesn’t help that the company discourages you from leaving your computer off at their place; they come to you. However, I think most places (e.g., Fry’s) have a hefty price for figuring out the problem; after all, they often have to dismantle it to find out what’s wrong.
On the other hand, Brent (maybe Brett), their repair person, correctly diagnosed the problem and fixed it the second time he came around, and I was not charged. Mike, the owner, was very responsive when I complained that the first fix didn’t work. He also reimbursed me for the repair part that proved irrelevant. Overall, I was very pleased with the outcome and with the excellent customer service provided by both Brent and by Mike. I recommend them highly, especially if you know what’s wrong with your computer. If you’re not sure, don’t hesitate to ask them their policiy/​price for diagnosing the problem.
By the way, I wrote a thoughtful review, pointing out the mostly positive, with a few minor negatives, a few months ago. It now doesn’t show. I wonder if this was accidental or intentional, and whether the removal was a Unilocal thing.

HELP! I called and they delivered and Mike understood my needs, set me up with an appointment the same day and sent Devin who was professional, personable, and took care of my issues and explained what had happened with some bad e-​bay software that was bogus, Thanks guys for all of the great help!

Based on reviews here, I contacted BACS a few months ago to help with very slow performance on our two Windows XP computers. I spoke with Mike who then sent Mat out to look at our machines. He ran a bunch of tests, but was unable to make much difference in the performance.
After he left, I discovered that he had run some «cleanup» utility that reset a lot of settings and preferences. In all of my Office apps, the Recent Documents history was deleted. Several quick launch shortcuts failed to work or were deleted. He never asked if this was OK or even mentioned to me that this would happen. A few days later, I noticed that the speaker applet had been disabled so that I had no control of the sound volume.
I called Mike who basically told me to get lost. He said that cleanup utilities sometimes reset things and that’s just the way things are. When I asked why Mat hadn’t even told me what would happen, let alone ask permission, he was dismissive.
I then called Jeremy, who I presume is the senior partner. He also said I was making a big deal out of nothing and told me that all of their customers are very happy. No one made any effort to address my problems or fix them, not that I would let these hacks anywhere near my machines again.
ymmv

My experience with Todd at BACS was fantastic. Throughout his time at my home, he was unflappable, accommodating and happy to answer my questions.
Before finding BACS, I took a Mac laptop to a different local company which twice kept my laptop for a week at a stretch in an attempt to diagnose the issue. They wound up wiping my entire drive and still not rectifying the problem, although I was charged hundreds of dollars for their work.
When a different laptop began reporting the same issue, I called in BACS to repair the two computers. Todd diagnosed and repaired the issue in less than 30 minutes, with no loss of data. Awesome.

Highly recommend BACS to anyone in the Bay Area.
When a computer challenge occurred, I had no idea where to begin to look for help. I use an iMac, had lost a huge section of important data, and began a google search. Way too many choices out there… BACS stood out, although I did call a few others as well. I called on a Sunday afternoon, left a messages, not expecting a return call until the following week.
I got a call back w/​in an hour from Mike at BACS. Considering I live outside of their general area of work, Mike told me he would check w/​his technicians and see if any of them would be able to assist me.
The next day, Len Maggiore contacted me, remote into my computer, and solved my issue w/​ease. Not only was he knowledgeable, he was confident working w/​a Mac. He solved it while my computer stayed in my home!
I am one very pleased customer!
The next week, other companies I had called did call me back. For comparison purposes I explained what I needed. Just to see…
I was quoted hundreds of dollars more than what I paid and days or weeks of being w/​out a computer since I would ‘need to bring it in for evaluation’.
Great experience!

Mike was awesome. I called because my computer had gotten malware on it. I called Bay Area Computer Solutions at 7pm on a Saturday night. He picked it up and fixed int two hours and I had my computer by 10:30pm on Saturday. He rocks!

I needed help in converting my computer E-​mail system so that I could use it with Microsoft exchange and synchronize with my cell phones. This is quite a complicated process and Jeremy worked very hard to set up correctly. Everything worked as promised when he was done so I’m quite pleased.

I highly recommend Bay Area Computer Solutions. They are honest, reliable and provide outstanding customer service. We have bought several computers from them and the set up process was quick and easy. The company says they operate ²⁴⁄₇ and that is true. This past weekend I got a red blinking virus message on my computer. I was panicked because I thought my computer was being infected. I called the company on Saturday morning and they answered immediately. They are like computer guardian angels. I have recommended them to all my friends.

Highest recommendations!
Our iMac started shutting down unexpectedly, and we had a few network configuration problems, so we called BACS. Made an appt for the next day and Todd came right on time. What an absolute pleasure to deal with this firm on all levels. Todd was extremely knowledgeable, helpful and polite, and while the iMac will have to go in for work, he diagnosed our router and printer problems and corrected those very quickly. We took his recommendation and got a new more secure wireless router from Fry’s. and I installed that today. My wife and I have been in high tech for 20+ years, and it’s not frequent that you find service of this high caliber. He did in an hour what I’ve been «attempting to get around to doing» do in a couple months. I can’t recommend them highly enough!