Caliber Collision

USAA sent me to Caliber. The service and staff were GREAT! They even cleaned and washed my car. I would highly recommend them to anyone.

I’ve worked with Caliber Collision on two separate occasions and both experiences were outstanding. The work they performed on my vehicle was awesome, they kept close contact with me regarding the turn-​around time of my car, and every single person interacted with was genuine and kind.
Rates were competitive and I felt confident in the work that was performed each time. You can’t go wrong with this team of people. You won’t be disappointed !

Very disappointing experience. They basically told us that their customer is our insurance company and did absolutely minimum. Do not go there.

What do you look for in an auto repair place? For me it’s (in no particular order): a fair price, honest service and a little something special. Caliber Collision absolutely has all three.
My 2002 Honda Civic recently had an unfortunate collision. Nothing too bad, but enough damage to the front where repairs were necessary. I was a new Mountain View Caliber Collision customer but went to them on a trusted recommendation. Very glad I did, and very glad I met Jaime and his team!
Price: without naming names, another auto repair shop in the area quoted me at a little more than 2x what Caliber Collision did. Now, that was based off a visual quote and perhaps could have gone down once the mechanic got behind the panels, but when do you ever know the quote to drop 50%? Caliber Collision was the best value in this case, but don’t go there just for price alone. Read on…
Honest Service: Jaime pointed out a couple of minor mechanical issues that he said were very easy fixes. I thought he’d show me an itemized bill with labor, etc. but instead said they were so minor they just went ahead and did them. Wow!
Little Something Special: The Honda Civic has had a hard life and a few years ago had a different run in with an inanimate object. We had asked for a quote on fixing this minor panel damage and was recommended not to worry about it because the damage was minor and did not impact vehicle operation. I was stunned — STUNNED — to come out and not find the dent when the car was brought back around. Now, they didn’t replace the panel for me or anything, but they were able to pull the dent out! WOW! I always thought replacing the panel was such a waste, and they did me a HUGE FAVOR by fixing that unsightly embarrassment!
To sum it up – Caliber Collision in Mountain View is DEFINITELY a place you should check out if you need service. Extremely fair price, excellent service and workers and they show they c

Never in a million years did I expect to get treated so well from a body shop! My estimator, David Shawcross and Claudia the receptionist were both incredibly helpful and professional. The work done on my 350Z was impeccable. The positive reviews are accurate and REAL. Do not hesitate to take your car there if you need body work. My car was even done 2 days before they first said!!! WOW… only a high «caliber» business can do this. Bravo all :)

The reviews are correct. This place is awesome. I first called another place my insurance company recommended. They told me they were too busy and go somewhere else. Really? I called Caliber. They were busy too but they were upfront about when I could expect to get my car fixed. I was fine with that because I wasn’t even in a hurry to get my car fixed to begin with.
Customer service was delightful and the repairs were high quality. What else could you ask for?!

I recently scraped the side of my brand new car on a pole, so I went to Caliber Collision because of a recommendation from State Farm. Terry was wonderful! He was extremely friendly and talked me through my options to fix the small paint scratches on my back bumper and side panel. He even had his crew buff out the scratches and put on some touch up paint for free. Highly recommend!

I went in to Caliber after being involved in a three car pile up on an internal road. TERI is wonderful. He checked out the minor damage on the bumper and suggested not repairing it. He said he did not think the inside of the bumper was damaged and took a lot of time explaining his diagnosis – pointing out other symptoms that need to show up to indicate internal damage.
He then wrote up a quote in the event I wanted to get it fixed. And he did not charge me a thing! So cool!

I had an excellent experience fixing my Toyota Camry here. Terry was extremely helpful and let me feel welcomed. He always put my concerns at the first. And other than my claim, he even replaced my speaker grill and touched some little scratches for free! I would highly recommend them!

Extremely friendly, professional, and speedy service! I had a huge dent in my fender from sources unknown (it looked like something dropped onto my car –_​-​). I was able to get an estimate fairly easily and then scheduled an appointment with them after my insurance company sent them the information. They estimated that the repairs would take 3 – 4 days but it only took 2! SCORE. They also washed the exterior and vacuumed the interior of my car. It’s looking real swanky now. I had to use a rental car while my car was here (through Hertz) and Hertz was able to send someone to pick me up and then I was able to leave the car there when I picked up my actual car. All in all, very convenient and excellent quality place to get your car fixed up. Prices are pricy as expected with car repairs so don’t be expecting some crazy deal but you get what you pay for! Also free starbursts and coffee in the lobby. Lols.

We have taken two cars to Caliber. We had great results with the first one. And for the second one I asked for a minor repair and was quoted a very reasonable price. When it turned out that the damage was worse than they thought, they touched it up for me at no charge. I agree with many of the other reviews – the service here is customer focused, and I recommend Caliber highly. Terry is wonderful to work with.

Great service! Fixed a minor damage on my wind shield right a way with out charging me a single penny. Awesome people! Thanks Pat, Terry and Claudia.

**THIS YOUR CALIBER SHOP LOOK NO FURTHER!** Workmanship and customer service is awesome. Patrick is the best! He’s the most professional collision repair rep I’ve dealt with since owning vehicles! He has honor and commitment to ensuring his customers are satisfied. Caliber is the definition of attention to detail! But overall Patrick made my experience the best. Any issues he will fix. However if your insurance company is the problem don’t blame Caliber since your insurance company is the one that dictates what parts Caliber uses. I’m totally please with caliber and I give them my highest possible recommendation.

I needed a small job to repair a bent castor wheel on my motorcycle trailer. After several, «no thank you’s» from shops in the area I happened on Caliber Collision. Immediate friendly can-​do attitude from service adviser Terry McMahon. They took care of this same day. Great result. The manager got involved and even ok’d a «no charge» for the job.
These guys are friendly professional and did a great job on my repair. I hope I don’t need them for a big job in the future, but if I do, I sure know where to go.

After contacting my insurance company upon noticing damage to my car from a hit and run accident, they said Caliber was a preferred provider. So I went to their shop and was greeted by Terry. Similar to other reviewers, he was super friendly and extremely helpful. He gave me a quote for the damage but said his guy could try and buff out the marks and do light touch up for free, and it would take 15 minutes (which it did). The car came back looking amazing, so I didn’t even need to have them do the more extensive repair. I had the option, of course, but by just living with the 99% solution, I was able to avoid paying the $ 500 deductible.
Terry did this for FREE, and I asked how they can make money doing this. He said he just wanted me to keep them in mind in case I have a need in the future. I certainly will… thank you Terry!

Terry was very helpful in cleaning up a scratch near the rear passenger door. Great customer service and very nice to talk to. To top it, the service was complimentary!

Great service! Terry took care of my car — He worked with me on price and suggested
an option that saved me a substantial amount of money. In addition to being
an expert in the field, Terry was especially kind and understanding. (Thank you Terry!)
When I caught a ride down to pick up my car, I saw a car similar to my car sitting
in Caliper Collison’s parking lot. I said «Wow — I wish that was my car!» What a surprise to find out it WAS my car!!! Great job, well done. Thank you!
Kudos to the rest of the staff at Caliber Collison — everyone I came in contact
with was very nice and professional.

I had a horrible first experience after an accident with my insurance company, but after speaking to Terri for the first time it all turned around. He was the only person who asked if i was okay and he genuinely cared about my concerns. My car received body, and mechanical work (as well as cosmetic perks that they so kindly fixed). My car looks better than ever and drives like new. Terri really went above and beyond to make sure I was at ease and letting me know I was in good hands. Thanks so much Caliber!

My credit card fell down the window well in my car. Called Toyota dealership to see if they could help. I was told $ 150. Called Terry at Caliber, he told me bring the car in… in less than 10 min, my credit card was retrieved. no charge!
This is the kind of customer service and business I want to patronize. I appreciate Terry’s help. Will be bringing in my other car for some body work. Reminds me of when people treated each other as part of a community and helped each other.

Great place and thanks to Terry Mcmahon for taking care of our vehicle without charge. Brought our vehicle in after a light accident and he was able to buff out the marks. Wouldn’t even take a tip. We really appreciate it!