Costco

We always loved Costco, for 3 generations (in the US) now, but this Costco is not that good and I believe that it happens because of the low professional level both fro the cashiers and supervisors. It is not a pleasure to come here. Also, there is barely (no) diversity here concerning professional staff. We do not even feel we are in the US anymore. We still love Costco.

Employees are rude the managers are no help. I will be canceling my membership and refusing to give them my business any further. I have been a customer for over 5 years and I should be treated as so.

this place totally stinks. nothing special, snob city, nothing for the common folk. aisles and aisles of boring crap. no books, no cd’s no dvd’s, nothing. big selection of booze and beer which is evidence of their clientele.
i’d rather pay more at wal mart and have fun shopping.

Its worth going a bit out of my way to this Costco due to the superior selection as compared to the one on Coleman. Their wine and spirits is vastly better. One thing the folks that package the items into your cart can do a better job. I had one literally put wine bottles upside down into the upper portion of the cart. WTH?! I ended up getting a box and packing it on my own that should be common sense. Other then that it doesn’t deter me from coming back.

Typical Costco location. However for some reason this store is busy no matter when I go! The one thing that bothered me when I came here was the cashier would not let me buy alochol using my ID and my mothers card. It was for me, my mom was paying because I left my American Express at home. But they wouldn’t let her use her ID since I had already given them mine. Seriously. It’s not like I’m underage. Get it together Costco

Costco hearing aid center at this location is great! Dr. Zhang, the audiologist is the best I have ever seen (heard)…very thorough and professional. I have gone to many audiologist in PAMF, Pacific Hearing etc… and by far, Dr. Zhang is the best! The Costco selection of hearing aids are extensive and reasonably priced. I highly recommend Dr. Zhang and Costco hearing instruments! I go back every 6 – 8 months for free cleaning, maintenance and tweaking if necessary and or audio test. My ENT doc also highly recommend Dr. Zhang and Costco hearing aids. Would give 10 stars!

I called the tire center to ask a few questions for my Lincoln Navigator. After a few rings, a lady answers and asked me to wait. I hung up after another wait. They had always been short handed when ever I visit or make a phone call.
I therefore give this center 1 Star.
Please improve Costco.

I go here monthly for a large amount of meats. I get that security is important. But following me every time? I saw every plain clothes security guard In there. It’s been the same for five visits. It’s become almost comical, watching them all the way to when I pay for everything, and they all look defeated. Why because I am an actual customer? How sad. Maybe invest in employees that aren’t red faced with anticipation for whatever it is they do. Wow, shame on you guys. I must have spent over 2 grand in the course of being followed, stared down, and then glared at until I pay and leave. That’s just bad business. If anything, I’ll never go to this branch again. We drive here from Stanford campus, in the false assumption that it might be better. Our mistake.

Even though the Sunnyvale location would be closer, I still go to the MV one because parking is not as much as a hassle. The layout of this Costco makes sense and it’s easy to get through the different sections you need to. Also yay samples. I went too late today and there were only demos of things (water heater, grills, bamboo pillows, and 3k massage chairs-​taken up by people already of course). Food court has the usual arm length churro, pizza in 3 flavors, chicken bake, froyo, turkey pesto sandwich. Service today was very grumpy but I understand, it was close to closing time and there were about 15 people in each line for the registers. Costco has some cheap but good quality clothes. I’ve gotten great pairs of pants for work and jackets here. Watch for the sales as they try to get rid of frozen foods or fruit that are slowly creeping towards their expiration date. The place to stock up on TP.

This is perhaps the worst costco location I’ve ever been to. I love love costco and my family have been costco members for more than 10+years, but this location was a mess.
We had our annual costco rebate check but our cashier would not let us redeem it when we purchased our items. So we stood in the «waiting for supervisor» line for 5 – 10 mind, then was directed to the «rebate check redeem» line, where we waited another 15 – 20 min, then someone looked at our rebate check and took us BACK to a cashiers lane to redeem. Seriously?! You took me round and round in circles and wasted my valuable time. We went through 4 – 5 people and returned at the same spot we started off with. I am so beyond disappointed.
Also, passport photo machine was recently serviced so the supposedly 15 min wait became 1+ hour wait. That’s fine and forgivable, the people at the photos were very nice and reasonable about it.

Sunnyvale location is much bigger, has a better merchandise selection, and a bigger parking lot. The parking lot is so congested here on busy days that you can’t even leave (think Sundays). The staff is super friendly, but I’d avoid this location like the plague on weekends.

This was my first time at this Costco! I loved it because the layout of the inside was spacious and not crowded. It was late afternoon on a Saturday when my fiancé and I went and it was not bad at all. Parking was easy and it was safe going back to your vehicle. If I didn’t live in SJ, I would go to this one all the way. We stopped on the way back from Palo Alto.
This is my favorite one yet!

Long time shopper of this Costco but I only shop here during the week.
Overall, I prefer this location although it does annoys me that they no longer carry the Kirkland chicken thighs and I have to go to the Sunnyvale site (shudders) but I digress. This is a «boutique» Costco in a BigBox sense.
The employees have been and continue to be very helpful and friendly. One of the reasons I continue to shop here is the customer service is consistent and quite good. Seems to be little employee turnover. Good selection of basic needs plus items that I dont need but end up buying… lol
The employees are 5 star in my book
It seems that leaving pallets of product scattered about the aisles with no indication that restocking is going on has become more common place. There have been times I can not get to items as the pallets are blocking the shelves with no employee around. This may because this particular store is far busier than it used to be and employees are in demand. I have to say, I don’t see employees just standing around chatting that’s for sure — they work hard.
What really kills the rating are majority of the customers who shop here now are simply rude to both employees and other customers. Please and Thank you — two words unknown to these awful people. It’s not the tech workers being rude either.
I suspect these self involved fools came over from another location that is known to have rude customers. Vast majority are women over 25. Many think nothing of blocking an aisle, pushing you, letting their kids run wild and/​or huff and puff if you move their cart or say excuse me. I tried on a pair of gloves and decided to add them to my cart and some woman called me a B! Over react much? Think your items are «safe» in your cart? Not if you turn your back. Lost count of the times I’ve been hit with a shopping cart by someone. Line cuts, etc.
Parking lot — ugh. Really is it going to kill you to park two spots away?
Free samples — danger zone. Cracks me up that the women who are wearing designer labels will run you over to get a free piece of food.
Last pet peeve are many of the google express people. So tired of nearly being run down by them or having to navigate around them because they are having a chat fest.
Overall:
Employees — 5 stars
Shoppers: 2 stars
Parking: 1 star

I love Costco, i pretty much do all my shopping at Amazon and Costco. Sometimes this Costco doesn’t have some good things that others in the area does.
The parking lot can be very difficult to get in/​out of because of the setup and the horrible drivers in the area.
Shoppers here can be horrible people! I’ve have numerous instances of people stealing my cart in the store. If you have nothing in the cart, no matter where in the store you are, it’s just a matter of time before some A-​hole comes and takes it. I’ve also had two occurrences where someone took my full cart and moved it half way across the store.

The parking can be a challenge here because it’s in a shopping center with a bunch of other stores, my recommendation is to not even try and find parking in front of the costco because you might be vulturing for a spot for awhile! There is no gas station either, but aside from that it’s on par with other costcos.

There aren’t many things worse for a lifelong anti-​shopping activist like myself than being at Costco on a busy day. Sadly, it seems like that is the case at this location 90% plus of time.
Tuesday at 2:25? Busy as all hell.
Thursday at 8:00 half an hour before closing. Get on the line and be patient you whiner!
If this place didn’t offer samples, I’d probably go nuts. Yeah, the samples. I have no shame when it comes to free munchies. And they work too, we often buy something after sampling it. Doesn’t hurt that it’s usually on sale and a great valued purchase.
We often get a lot of veggies and greens from here. Be forewarned the freezer area is absolutely crazy cold. Most of the frozen finger foods we get are solid enough. I like the mini quiches they have and recently the teriyaki chicken here was solid enough at only a mere $ 5.89 per bag.
Be sure to always check out their restaurant coupons and movie tickets. Cinemark tickets go at the rate of 2 for $ 17.99 and lots of local places like Patxi’s, Pressed Juicery, Flemings, Town, etc sell gift cards at a 20% discount ($ 80 for $ 100 and $ 40 for $ 50 are the options usually).
One last thing, if you see something you like here, I’d just go ahead and buy it. Sometimes things stay on the shelves for awhile, but I’ve missed out on a lot of items I was planning on buy, but figured I could get them a week or two later (Off Bug Spray I’m talking to you!).
Employees are friendly, though I can’t say most are too helpful. They’re often not on top of what products are currently available or where they are in the store. Oh well, such is life when shopping in a gigantic warehouse.
Parking is a raging shit show most of the time. I’d suggest parking by the McDonalds, Krispy Kreme or Ross lots and just making the 45 second trek across the lot over. Trying to park in the actual lot here is a disaster waiting to happen. The amount of foot traffic leaves little to no margin for error.
If you like crowds, lines and spending money, then come here. I’ve never been a store where it is harder not to spend money.
Damn shopping. Pure evil.

Not on a Saturday. No parking anywhere. So many pedestrians, you can’t even move your car if there was a spot available!
That being said, this is a fine Costco on a weekday. Nothing particularly special. This location does not have a gas station, so that’s its main downside.

This is a standard Costco… maybe on the smaller side. I think that the Sunnyvale location is bigger and carries a larger selection. The staff at this one seems to be relatively stable. Some of the checkers have been there for years and are quite friendly.

Most costcos are generally the same layout.
This one has a very cramped parking lot-​and due to its location in central Moutain View, it gets PACKED.
But unlike the one in San Jose, the people here are also way more eager to tell you to get out of the way. You can take a person out of a car, but you can’t take their mind out of traffic. Watch out for passive-​aggressive behavior, cutting you off and pushing your cart out of the way and not looking you in the eye if you bump into each other.
I found that specialist sections very cramped due to the limited amount of space. The membership line was blocking the entrance/​exit. The food line was all over the place. The pharmacy was a bit crowded.
Definitely come here on a weekday if you can.

Growing up, Costco was the answer to a lot of questions:
— «Mom, what are we eating for lunch?» «Let’s go to Costco. Just keep eating samples until you’re full, then come find me.» «Yay!»
— «Wow Mom, this [fish/​steak/​chicken/​etc] was delicious!» «You can thank Costco for that. Such a good deal, too!»
— «Mom, I’m out of [toilet paper/​tissues/​soap]!» «No problem, here’s a pack of 32 from Costco. You won’t run out for a while.»
— «Mom, I think I need new glasses.» «Okay, let’s swing by the optometrist next time we go to Costco.»
Some of my Costco favorites:
— The trays of croissants and muffins make any large-​scale breakfast event easy.
— Large bags of snacks: Pirate Booty, Sun Chips, Dark Chocolate Pumpkin Seeds, you name it.
— Costco Pumpkin Pie: It might as well be a holiday tradition.
— Every bathroom and kitchen item you could possibly need in packaging made for giants.
— The Food Court: $ 1.50 hot dogs. In 2014. Enough said.
If I need to plan an event that involves feeding large hordes of people, Costco is the place to go for all kinds of food available by the pound at reasonable prices. If there’s a national emergency, I’d raid Costco first. If someone was visiting from another country, forget tourist attractions, Costco is where I’d show off the glories of American consumerism.