Custom Alignment-Balance & Brakes

I was charged nearly $ 900 for an alignment that included the installation of rear toe links on my Cayman. This was hundreds more than I was quoted over the phone and then again when I dropped off the car. My request for review and correction afterward was ignored (no response to two emails). I won’t be going back to Custom Alignment, nor will I be recommending to my friends. At least it looks like they did in fact give me –2.5* camber. :/​
Update: I was contacted by CA who confirmed I was overcharged for the service. I was refunded the amount overcharged, so will update this review accordingly. The shop seems to do good work, but will not be the least expensive option available.

Just found out Dave has retired and moved away when I went in to fix a flat tire last week.
Thank you Dave for provided me and my family for years of excellent service.

Went to them for a tire problem. Had a bad skid episode in a non-​ABS based car, and my tire had developed a flat patch making it horrible and impossible to ride.
Joe (who I believe owns the place) heard me out for all of 30 seconds and correctly diagnosed the problem. We went outside to take a look. He told me that he had a shaving machine but with the amount of tread left he’d not recommend a shave and would recommend changing tires.
He was honest enough to tell me to go back to WheelWorks and get 2 (front) tires to replace the shaved ones, but also said he would recommend I change all 4. I then asked if he offered tires and he said he does, but he doesn’t sell cheap ones (the one on my car currently were from previous owner and were not good quality).
He then showed me prices from Michelin and Uniroyal. I went with Uniroyal (a Michelin company) and he managed to source the tires and install them as well within 4 hours. I went at 7:30 AM and was done by 12. This was without an appointment.
He was also kind enough to suggest an alignment check with Firestone (I have their life time service) and also told me the depth left in my brake pads for my information.
All in all an extremely honest and excellent experience.

These guys are the best. I had all my tire work done in here. Sadly I’m not living anymore in Bay area.

Another shop was going to charge me quite a bit of money to do alignment after installing some tires I got online. I figure if I were to spend that much money, I may as well go to a specialized shop with the right equipment. And I’m glad I picked this shop.
I called up for a quote and appointment. Bernadette picked up. Even though she weren’t able to give me quotes right away, she had made sure the quote was given eventually and had kept her promise in calling me back. That’s great service! When I finally bring the car in, Dave was courteous and very helpful.
The pleasant surprise? Turns out only one of the axles needed alignment, so I ended up paying only half of what I was expecting. This shop has integrity. Highly recommended.
Oh, and the data sheet that came with the alignment? That’s gold for a nerd like me.

Top marks to Dave etc for fixing my truck.
I was suffering terrible front tire wear on my 4×4 truck. It started after I used a major chain to replace the tires. Another shop’s repair quote was $ 2,000 plus tires plus alignment. I knew, going in, that the upper bearings both sides were worn out. I had attempted to replace them myself but they are non-​standard parts due to the lift kit.
Dave managed to source the parts, replace them and a bent idler arm in less than 2 days.
Truck has been driving fine ever since.
Yes, the total bill was closer to $ 1,000 than just the cost of alignment but Custom Alignment kept me updated with the problems/​solutions/​bill as the work progressed. Having spent the time attempting the repair myself — the parts/​time weren’t a surprise.

If you value your car, understand that you get what you pay for, know a lot about suspension or not a whole lot like myself: This is the only place in the South Bay to bring your Ride. I brought my EVO X in back in January after having Ohlin Coilovers installed over at Fftec (will review at some point too!) Dave, the older gent, takes care of the paperwork and clearly has years of experience with regards to suspension… performance/​track or daily driver. I worked with Jim, who is quite educated and knowledgeable about everything suspension. I would suggest that if you have some preconceived ideas about what will work with your particular vehicle that you relax and keep an open ear and mind with what they tell you. Jim educated and explained to me the rational behind NOT going too low or «slammed» if I want to maintain performance… «Oh really come on Jim want that slammed look… ignorant me :) «But what I really liked is after considering my options regarding lowering and handling performance we struck a nice compromise. Reasonable lowering while not compromising too much on the handling. And that they did. I love the look and I love the handling, though clearly I now understand why these EVOS (probably most imports) should never be slammed on stock suspension with aftermarket coilovers. I did compromise a little, but my EVO is on Rails and clearly a different beast :))

My go-​to shop for alignments and brakes for all my cars for 4 years now and have never once been disappointed after picking up my car from them. I never knew what a quality wheel alignment and brake job was until I went to Custom Alignment. Recently, my SLK55 needed caster/​camber bolts (thought it was plates, but go figure) for a proper alignment and Dave took me in on a busy day for them and even finished by the end of the day! Once again, very happy with alignment I received. I will certainly be returning in the future. Honest people, honest work, honest prices.

Got referred by another 5 star alignment shop as they were not able to reach my specs. These guys did a stellar job of producing truly custom track alignment I wanted. Joe has been very knowledgable and helpful evaluating my needs. He kept me up-​to-​date during the day by explaining every step over the phone. I got all I wanted at the level exceeding my expectations.

I was referred to Custom by friends at Team Shelby and did not leave disappointed in the least. Dave scheduled me, greeted me, and had superb communication throughout the process. I was getting my GT500 ready for a track day event and the tech, Charlie, took the time to understand what I wanted from the car and went to work dialing it in. They set expectations kind of high in terms of the amount of time/​expense but came in under on both. I left an extremely happy customer and recommend Custom with the highest regard. They are professionals. I will go out of my way to bring other vehicles to them. Now to go have some fun on the track…

My first visit here and it certainly won’t be my last. These guys are thorough professionals. I went here to resolve a steering wheel vibration issue with my new 2014 Jeep Grand Cherokee. The service I received was excellent, and most importantly, the issue was completely 100% resolved! My 20″ wheels came unbalanced direct from the factory (unbelievable right?), despite my local dealers best efforts to balance the wheels they couldn’t reduce the steering wheel vibration and shimmy. Custom alignment road forced balanced my wheels, and performed a thorough road test both before and after balancing. My Jeep now drives like it should, rock steady steering at freeway speeds.

If you’ve got custom suspension or any other kind. This is the place to go. Great workmanship, they really work with you to get the car dialed in to your custom likes/​wants. They explain everything. I’ve had custom suspension on all my cars. This place is bar none the best place for balancing and alignments. Also any other related needs. (Tires). Very fast also. Good group of ppl over there. A wealth of suspension knowledge. Did a great job on my /​/​/​M 4.

I have been going here for 6 or so years for tire and alignment service. They are fast, professional and do good work with no BS. I most recently had them send off my 4 alloy wheels to be restored (they work with a couple of wheel repair shops in the area, Pacific Rims was the company for this job). We scheduled it all out over the phone since my car would have no wheels on it when all of them were out being restored, and the whole job was done in 2 days (wheel restoration, new tires and alignment). They only charged an extra $ 75 to leave my car up on the rack for a full day, which seems reasonable considering how busy they were. When it was all said and done, the wheels looked factory-​fresh and really did wonders for the old BMW that I am restoring.
So, I highly recommend Custom Alignment and will continue to use them into the foreseeable future.

I brought my BMW 328i to these guys after Fred’s in Sunnyvale screwed up the alignment. I told him the kind of driving I do, what my problem is and what I was looking for. After 1 year, I would have to say the best alignment job I have ever had. The tires are wearing exactly as expected. It was expensive but a set of tires costs $ 1000 and if they will last 25% or 50% longer, then it is well worth it
Would go here again — no question

Amazing techs and service here. Joe handles my ride and Dave keeps things going smooth up front. Glad I found this shop since I like only the best available for my car.

Very good shop and the owner and service rep are very good to work with and friendly to work with. I use my car both as a daily driver and on the track, so I needed them to make sure my the brakes were working well. I also wanted to get steel braided lines and dot4 fluid installed. They tried to install the parts I supplied them but turns out I was sold the wrong parts. So they ordered the correct parts and installed them the next day. Joe also went out of his way to drop me off and also pick me up at the train station when the car was finished. The cost is a little more than I typically pay, but with this level of service it was worth every penny!
If you are looking for a brake, alignment, or suspension experts, don’t look any further.

I brought my 2001 MBZ CL 600 to Custom Alignment for a much needed tire balancing and rotation. Not only did they accurately balance the tires (significantly better than other shops), they also looked into a «nagging» air leak I was experiencing on one of the rear tires. In doing so, they not only «fixed» the problem, they ensured that I will not have the problem again!
What makes them different (and better) than other shops is the Staff (friendly and approachable), their attention to detail and their honesty in how they do their work and the bill afterwards. True value for services rendered and I will be an ongoing customer!

These guys are as good as it gets when it comes to suspensions and alignments.
I’ve been coming to them for the better part of a decade but most recently brought in my Lexus as it had a steering shake/​shimmy that nobody seemed to be able to solve. Over the course of two years I spent a fortune swapping tires, bushings, road force balancing, etc etc etc.
Custom Alignment solved the problem and once again made me love the car. Keep in mind this was after two dealerships and two independent mechanics couldn’t.
A+ to Joe and Dave!

I used Custom Alignment to install tires, which I purchased on
, on my ’00 Honda S2000. Custom Alignment was flexible and understanding when I needed to re-​schedule my original appointment. I got my car in to them at opening (7:30am) and they had my work completed within the day.
CA’s attention to detail was apparent as they throughly explained the original estimate and the completed work. The most impressive detail: they didn’t move my seat when driving my car in and out of the shop. Awesome!
My new tires are quiet and smooth. And I can rest easy knowing my car is properly aligned and ready for the next trip.

Just had my p-​car aligned by these guys (I have a 08 cayenne) and the result is great. I will admit it took some time to get an appt but Dave (one of the partners) was able to finally squeeze me in today– while I waited. These guys are super busy but they know their stuff. (I found them recommended to me on
) Stefan was the tech that worked on my car and he’s one of the p-​car experts. Don’t worry they do all makes/​models of cars. Just take it from me– these guys are good.