Fremont Properties Company

My husband and I have been living in a Fremont Properties apartment in Sunnyvale for about 3 years. This is definitely the best property management company we’ve encountered. Maintenance is super responsive, our rent is reasonable, and the apartment is in great shape (with a few unavoidable issues due to its age).
We only have one complaint, and it’s very minor. We found the woman who interacts with new applicants to be a little curt and even mean at times. It wasn’t a big deal, we’re just happy that we don’t have to talk to her anymore now that we’re tenants :)

Great apartment! But it comes with a huge problem.
I have lived in Fern House in Mountain View for nearly a year now. First let me say– I do love the apartment, actually. The hard-​wood floors are beautiful, I have a gorgeous deck, the maintenance is always taken care of, etc.
The one complaint about the apartment itself is that it’s very cold in the winter months– there is one small, inefficient wall-​heater that barely heats the area directly in front of it, and I have to rely heavily on expensive electric space heaters.
When I first moved in, the apartment manager, an elderly gentleman who lives here at the complex was polite and helpful, if a bit odd and intrusive at times.
Beautiful apartment– decent rent (for being just off Castro St. in downtown Mountain View, anyway) and on-​site management. So far– so good.
So for about 6 months everything is cool. I try not to deal with the manager too much, because he likes to complain a lot about «illegal tenants» and makes his job sound like it’s absolutely killing him with frustration and stress. Running into him in the morning turns into 10 minutes of trying to extricate myself from his latest tirade about how everyone is apparently a giant idiot and everything stinks.
Then my girlfriend starts spending some nights here with me (yes– that kind of girlfriend) and the manger starts to get kinda weird. He rudely questions me about «who [I] have living up there» when she was just spending some weekends with me. And I begin to notice odd looks from him.
After a few months of this, we decide to move in together and we fill out the paperwork to add her to the lease– and then he starts to act like a complete tool.
We had a friend over right after she moved in, the three of us stayed up late talking, nothing abnormal or unusually loud. The next morning, the manger is at my door at 8:00AM practically foaming at the mouth in a rage telling me the next time I have a «wild all night party» that «there will be a 30 day notice on your door.» Um… OK? Nobody knocked on my door, or in any way indicated that our night of conversation was causing a disturbance. I made it a point to tell my friends we couldn’t have any guests after 10PM.
At this point I really start to notice the dirty looks and general gruffness, and I start to feel pretty uncomfortable, especially when I go down to check the mail with my partner and he’s sitting by the mailbox with all of his old-​man friends who all give us dirty looks in concert…
Then, the other day at 6:30 in the afternoon we see him on our deck and my partner asks him what he’s doing and he very angrily explains he’s looking for the source of some noise that neither of us could hear, and he claims it was coming from our deck, where neither of us were. Despite the fact that we clearly were not on the deck, and despite the fact that it was 6:30– nowhere near the 10:00PM «quiet hours» specified in the lease, he completely goes off on her and tells her we are «5 seconds from getting kicked out of here.» When she asked him, very calmly, what for he exploded into a rage and hurled expletives at her which I will not repeat here, but I will say they were aimed directly at her, and he called her some pretty terrible things.
We called the main office and left a compliant. My partner got a call back the next day from the main office, and the lady there apologized profusely for him, and was very nice– she also stressed that he was not homophobic– BUT she also stressed that he came with the property and that there was nothing they were going to do about him. Her best effort at making this completely unacceptable situation right was to say that we were welcome to move out without notice if we felt uncomfortable.
This is unacceptable. I pay good money ($ 1700 for a one-​bedroom) and completely mind my own business here– to be forced to deal with a man who clearly has serious anger management issues and something against us is just ridiculous.
I had every amount of faith that the management company would deal professionally with this situation and at least reprimand their employee who has harassed us and used extremely foul language in a situation that in no way remotely called for it, but apparently he has lived in this complex for decades and nobody will do anything about his miserable attitude and general creepiness– it’s all a little bit too «down home» for me here– I should not need to deal with this man’s nasty personality and prejudices and expect a professionally managed apartment to be just that– professionally managed, and this company has proven itself incapable and/​or unwilling to do that.