GameStop

5 Stars. Very attentive, helpful and knowledgeable about hardware and upcoming titles. Would fully recommend.

There were 2 people in front of me in line and only one cashier. After 30 minutes, he was still helping the 2^nd person, I walked out the store. Not to mention I ended up going to somewhere else and getting the same game for 10 bucks cheaper than what Gamestop was charging.

Gamestop website showed that this place has a «new» game in stock. When I went there, I was told that what they have is open box with the same price as the one!

I went back here recently, and the manager and employees I dealt with were good. They also helped some Family who had no idea get the right games for their Grand-​daughter. That in and of itself was indication that things have improved. They aren’t Gamers, but they were given great help by the staff. Good interaction with customers, is what I base the change on. Used to come to this one exclusively and stopped. but it has improved since the last time I went to this location. They have great selection and knowledgable staff.

Long story short: I was lied to. I was told on the phone that the store would have the New 3DS at a certain time and when I got there, the employee looked at me like I was crazy. It wasn’t the same guy as I spoke to on the phone, but that doesn’t really excuse the mistake. There were supposed to be many extra consoles available and there were none. Unless the employee was just saving them for his friends from high school.
This company can’t go under soon enough. I’ll be buying this one from Amazon, thank you very much. The only reason I even called them in the first place is because Nintendo shamefully sold exclusive rights to sell their consoles to obsolete brick and mortar stores like Gamestop and Best Buy. I hope they’re happy they’ve lost yet another customer.
This whole story is why e-​commerce exists.

BE CAREFUL WHAT YOU SIGN FOR — THEY WILL TRICK YOU!
WORST CUSTOMER SERVICE EVER!
My son wanted a Battlefield 4 Premium for PC Disc… Sounded foreign to me, so went straight to counter and specifically asked for this Battlefield 4 Premium for PC Disc. He asked if we had the game and/​or just wanted the «premium» add-​on. I wasn’t sure, so to be safe, I bought the disc which he told me I could return if we didn’t need it ($ 50) and also bought the premium add-​on (another $ 50), which was just a printout of a code to enter on the computer to get this. The Salesperson (which I could name, but I won’t out of courtesy to him), said to sign the machine and verify what I was buying. I saw Battlefield 4 Premium so signed and off I went (didn’t notice the little PS3 wording!). Christmas morning, my son informs me that the add-​on I got was for the PS3 not the PC disc!!! How could this be, I was so very clear with the Salesperson and had said Battlefield 4 Premium for PC Disc at least FIVE times??? Back to the store I go and was told, «but you signed for this so we can’t do anything about it!!!» I said but you entered it incorrectly, the code was not used, so just give me what I asked for — the Battlefield 4 Premium for PC Disc not the PS3 version. «Nothing we can do but give you our customer service number». Which they gave me and I called while standing at their counter. Not sure there was ever gong to be a real person answer their «customer service» number (or they obviously had a lot of people calling for customer service due to their bad service!), but I was going to stay t here until I spoke to someone. After @20mminutes of me standing there on hold, the manager finally asked to see my receipt, went in back room, came back out and said I could hang up the phone, he would change it for me «but to know for future reference, it is the customers responsibility to read what they are signing» I said «you need to acknowledge that your salesperson entered the wrong information — seemingly on purpose — and they should not TRICK PEOPLE INTO BUYING THE WRONG THING!!! UNBELIEVABLE BAD ATTITUDE TOWARDS A CUSTOMER! Guess they don’t teach Gamestop employees that THE CUSTOMER IS ALWAYS RIGHT! They could have simply and politely made the exchange in the first place and I would not have had to get so upset and cause a scene in the store and now they have lost a potentially big spending customer! I WILL NEVER SET FOOT IN THAT STORE AGAIN AND WILL ADVISE ALL MY FRIENDS TO AVOID THIS STORE AT ALL COSTS! I like to «shop local» and support local store owners, but why do that when they make stupid mistakes, make the customer feel like they are the stupid ones, ruin what was to be a special gift on Christmas Day, require me to take time out to come back to the store, and waste my time when I could have purchased what I wanted online without the hassle!!!

The manager of this store named Alex was very unprofessional and rude. Don’t ever mistake buying a game for someone on the wrong console and try to exchange because Alex will doubt you and make you feel like you are trying to steal — when all you want is an even exchange. Terrible customer service. Never come to this store.

Hate it… why? Because the employees are always angry and when you ask for help they aren’t very willing and don’t do their best to help the customers wouldn’t reccomend it even if it were the last gamestore in the UNIVERSE!

This is the only game stop next to my place and been trying to go there to get couple of the items I need but end of the day they are always out of stock. As usual their response is sorry they out of stock. Bad poor service ever ill must say; no one their to help you in real. Their staff don’t know in actual that what their real job is except always find them doing personal texting instead of being there for the customers. Won’t ever recommend this place!!! Poor

I always have great experience at this place. Everyone so friendly and helpful.

I LOVE this gamestop and have come here for years and years (it’s my go to). I live here and prefer this location always over any other local gamestops. Great service always, prices, and super knowledgeable staff that have never let me down.

Don’t stop for Gamestop.
This is the worst Gamestop ever. Only go here if you’re craving:
–Poor customer service
–If you want to waste your time and energy to come here, only to find your item is never in stock
–Kids working here, who do not understand proper business practices and are too busy spit balling and puffing their chests out to each other
And if you’re coming here for Black Friday, be prepared to wait forever and consider it the most inefficient system as they only let a few people in the store at one time.
The end.

I just love their «if it’s cheaper there, get it there» price match policy. While other retailers are actively trying to attract new and tech savy shoppers it seems Gamestop is stuck in their early 2000s ways of doing business. Once the online games streaming fully matures and physical copies of games becomes a past, cockroach stores like Gamestop will be crushed just like Blockbuster. Closing of 200 Gamestop stores is just the tip of the iceberg.

Pre-​owned/​second hand video games. Buy if you dare.
Must admit the staff is knowledgeable.

I stopped buying PC games at any gamestop stores, They open the game boxes and some «new» game boxes are really beat up. The last one I bought didn’t even have a box anymore.
I’m buying my games at bestbuy or fry’s. At least I can be sure they’re brand new and sealed.

I think the employee working there really made the store what it was. Prices were the same as normal and it was a standard Game Stop, but Alexander was so nice and so helpful that we will come back to this location every time. He even called us the next day and told us that he had gotten in a used copy of the game we had wanted. Very good customer service. I hope Game Stop knows what an asset he is to their business.
Thanks Alexander, I really appreciate all of your help!

I very much appreciated the amount of time and consideration the guy at the counter gave me. I traded in some violent shootng-​games and he suggested alternatives that have gone over really well with the kids… He was honest about games he didn’t think were good and I didn’t for a second feel like he was rushing me or trying to make a sale.

This girl plays video games! Yup its true.
I picked out all the PSP games I thought I might like and like a kid I sat down on the floor and began debating which ones to take. After like 30 minutes, I eliminated the not so greats and put them back on the self for someone else. I left with 5 games. Yippee. I do admit that a wait is in-​store but only because these guys know games really well and chatting about tips and future games is a must. I wasn’t in a rush and did appreciate the customer service.
Thanks Guys, See you again soon. :)

I wouldn’t ever take the time to write a review for this place, but since I was shocked it had over a 3 star rating when I looked at it, I was compelled to write.
So yes, Jimmy C and Atish M. are right. The employees who work here are stupid. I’ve been here one time too many. And that one time, I had to wait for an inordinate amount of time while the cashier tried over and over to see if a Gameboy system was working to determine if they would buy it back.
And don’t be fooled by their Gamestop frequent buyer card. An additional 10% back on buybacks. No way! Unless you plan to pour hundred of dollars into this business, it’s not worth it.

Oh the retardation that pervades this little shop.
I had one good experience here on an evening right before closing. The cashier went through a line of about 7 people (including me) very quickly. I even managed to get the last copy of bioshock. Although I had to pay full msrp ($ 50) — Frys had the same game for $ 40. Kudos to her!
The other employees look like vegetables, and act like them too. I seriously think they could hire some potatoes and get the same work done.