Hilton Garden Inn – Mountain View

The team here at HGS has a passion for the guests who stay here. Real pros at every level.

I enjoyed my stay here. Everyone is very nice and the amenities are great. I wouldn’t necessarily expect anything super spectacular but if you’re looking for a good and comfortable stay, this is definitely the place to be.
If you are driving, the location is also fantastic.

The hotel lives up to its reputation and takes good care of the facility. The staff is very helpful and friendly. The breakfast food variety is excellent.
I had one issue, which is the age of the mattress; it needs to be replaced. It seems like it’s been used for a long time — the center of the mattress is sunk in and the edges of the mattress are higher the middle which made rolling over in bed uncomfortable.

lovely hotel in good area. rooms very spacious and clean. very comfortable, adjustable beds. lovely lobby with bar area.

This is one of the nicest, reasonable priced hotels, I have ever been to. The bed was comfortable, the Wi-​Fi was free, the pool and hot tub were very clean, the services was wonderful. The room had bottled water waiting for me, some popcorn near the microwave, tunes playing when I walked into the room… it’s the simple things that show they care. I have traveled all over the U.S.; if I’m looking for a decent hotel in San Jose ever again, this will be a top choice.

I know my husband has diamond status and all Hilton employees have to be nice, but this crew goes above and beyond. Great service from all; clean comfortable room great breakfast buffet. They even comped an extra breakfast for a friend we were visiting. Thanks, Hilton!

It’s what you expect from a HGI, except I will never get over the sticker shock of Silicon Valley hotels. But this place is well run, my room was quite large and they even had a bench for smokers, which was a surprise in California, where I expect to be taken out by snipers before I can get my cigarette lit…

I stayed at this hotel for a number of months.
The service was great, and I got to know most of the staff due to the extent of my stay.
The food in the restaurant was great and, if you get the know the bartenders, my drink was always waiting when I landed in the dining room.
My daughter came to visit and while I was away during the day, the hotel staff kept and eye on her for me and helped her find things to do in the area, helped her make appointments (to get her nails and hair done), and made sure she knew where she was going and how to get back.
I have nothing but good things to say about my time at this hotel.

We had a great experience at this hotel and highly recommend it. The remodeled lobby and bar is beautiful, the rooms are clean and smell great, and the gym is well equipped and clean also. Happy hour food and drinks were fantastic, as was the buffet breakfast. A great variety perfect for our soccer players. The complimentary strawberry water, teas, coffee and fresh cookies in the lobby were a special touch. Finally, the customer service was amazing… friendly, attentive and accommodating. Thank you all for a wonderful stay!

The rooms are nice and clean. They even have Neutrogena toiletries. Nice tv and kerug with few coffee. The entrance is beautiful and modern.

I stayed here while on business last week. While the rooms are standard, the customer service is excellent and for a Hilton Garden Inn, the food was excellent as well.

One of my preferred hotels when I visit the area. They tend to book quickly so book in advance. The rooms are clean the workers are friendly. They have a very small gym for those motivated to workout on business trips. My last trip the bed felt. like it might need to be replaced soon as I sank in ad I am not that big only 180. Otherwise was a very nice stay.

The room service here was terrible. I ordered chicken noodle soup and they gave me tomato. I ordered a pasta that was «served with salad». The salad never came. When I called about it, the lady unapologetically said «you had to ask for it». If I order something that is served with something else, I should get that without asking. No apology, in fact she made me feel like it was my fault. I left the lady a huge tip as well before realizing the mistakes. This is the first time i’ve ever wished I could take a tip back.
Update — they finally brought me my chicken «noodle» soup. There were no noodles in it at all.

A little oasis in the middle of mountain view. Modern décor and very clean. Friendly staff. Breakfast was excellent and they had no problem making me iced coffee every morning. I’m from the east coast so it’s a must for me in the morning. Oh full bar for drinks in the evening was nice too. Will be back soon.

Great place to stay. I’ve come here at least 3 times to stay as a guest as well as to have a quick lunch. The décor is great, service is good, ample parking, location is highly accessible and internet connection is excellent! The staff here is extremely knowledgable, courteous and professional. Prices are very competitive.

Pros:
o Front desk help is cute, polite, helpful, funny, attentive.
o Cleaning staff does an excellent job
o Easy on the pocketbook
o HVAC and climate control good.
Cons:
I feel like such an OCD person for all these picky comments, but there was such a high volume of small flaws, mostly related to the physical plant, that added up to a depressing experience. I have no problem with this type of situation if I’m paying $ 60/​nite at Motel 6, but I was paying 3 times that. I checked out after one night of a planned six night stay.
o Décor is Home Depot Beige. All kinds of beige. Brownish beige. Pinkish beige, Reddish beige. Bluish beige. Grayish beige. All thrown together haphazardly. No design skill. In fact, negative design skill. Honestly, Motel 6 has a similarly cheap esthetic, but is more coherent and consistent in color and style.
o Weak water pressure. Shower is trickly, not forceful. Had to unscrew the aerator from the sink to get any sort of flow. Water is brackish and rather smelly. Def not for drinking. Needs filtering big time. They need to clean/​change out the aerators and showerheads.
o All light bulbs are eye piercingly bright, with a harsh, bluish color temperature. I felt like I was in a Walmart. There wasn’t a single CFL in there that was below a 100 watt equivalent or not a harsh, 1960’s blueish color. They need to replace all the CFLs with some warmer color and lower lumen bulbs.
o Peeling wallpaper along a lot of edges.
o Rusty door frames near the bottom where repeated water damage from mopping occurs.
o A bathroom door hinge that automatically closes. Want some subtle light in the bathroom in the middle of the night by propping open the door and leaving the operating room intensity light of the bathroom off? Nope. Not possible. The door shuts. Want to not have the room filled with steam during a shower? Not possible.
o A vague smell of mold/​disinfectant if you get too near the carpet.
Net: staff tries really hard, but not enough to overcome the depressing physical plant. Building and interiors need a refresh by a designer with a sense of style and maintenance person with OCD. I find this is true of most of the Hilton properties I’ve experience in the last few years, particularly in the Bay Area. I’m scratching this chain off my list for good.

Okay for a run-​of-​the-​mill hotel in Mountain View. Clean and quiet with an efficient staff. Nothing special for me, fine.

It’s a decent hotel by any measure with friendly front desk staff. I had a problem with my fridge (turns out it was unplugged) and the maintenance man come within a few minutes. I don’t think it’s anything special but it’s good to go. I do think, however, that $ 200 a night for nothing special is a bit much.

We had the opportunity to stay here for my girlfriend’s graduation. Not sure what the cost was since they were kind enough to foot the bill! Thank you! Location was good. Pretty central. Staff upon check-​in was very pleasant. Lots of shops located everywhere. Hop on to the freeway just around the corner :)
I typically hit the hotel gyms wherever I go and this one unfortunately doesn’t rate (hence they get less 1 star). They had nasty dirty towels piled up all and it didn’t look like they checked that room in days. When I called the front desk to tell them about it, he came in… Basically shoved the towels down the compartment or «hole» — my jaw just kind of dropped, lol. And placed the new towels on top. Umm. Eww.
But aside from the gym, the room was okay. Showered up, changed, and was good to go to graduation!

We stayed here to do our half marathon run. The hotel was decent, maple colored/​brown cabinets and table, white sheets and bedding, white counter tops and tiled floors. I only stayed here for one night and left at 5:30am, so I believe there were no breakfast there for me to try.
Hotel room was clean, customer service was nice, WIFI internet worked soundly, can’t complain there.

Hotel très propre, meme les couloirs sentent bon le propre. Il est proche d’une highway mais sans en avoir les inconvénients (pas de bruit).
Par contre certaines chambres du RdC sont à éviter, l’une d’elle est par exemple coincée entre le restaurant et la salle de sport (pas l’idéal pour etre au calme)
Du coup j’ai demandé au receptionniste de m’en proposer une autre ce qu’il a fait immédiatemment: le 4e étage.
Pour le reste c’est très accueillant, du parking spacieux derrière l’immeuble, un hall d’entrée très bien entretenu. Il y a un restaurant qui fait aussi petit dejeuner (mais c’est en sus), le wifi lui par contre est fourni dans le prix de la chambre.
Les chambres sont équipées de lit king size, TV HD LCD, d’un micro-​onde, refrigerateur, bureau… Mais pas coffre fort. La salle de bain est encore une fois nickel: l’espace baignoire respire le neuf.
Les ascenseurs sont spacieux, il est juste dommage qu’ils soient à une extrémité du batiment (vers la reception) mais bon.
L’hotel propose meme un service de shuttle (navette) depuis l’aéroport SanJose (dommage pas depuis SFO)