Jo-Ann Fabric and Craft

Very unprofessional stuff. They sold items from clearance and said my spouse could come back and return it next day. But on the next day they refused to get back their stuff.
They were not nice.

There is a lady name Maria S. who works here, late 40s, straight blonde hair, always looks like she just came back from crying her eyes out. I have spoken to her a few times and noticed that every time she spoke to me or anyone else she’s always rude, cranky, impatient and annoyed. She looks like a nice lady, but maybe I just have the worst luck and always seen her on her bad days, because we all have bad days right? I always thought, why is this woman so annoyed every damn time? Maybe her cat just died or she’s on her period, or her husband just left her for a happier gal? Who knows, but I will avoid her like the roadkill on the freeway.
Anyway, today as luck would have it, I accidentally asked her for help and lord she spit fire at me. She accused me of being rude when all I was doing was asking her to help me find pom pom trims. She didn’t even looked and said they dont carry it in their store. I just bought some so I know they do. I just wanted her to help me find it (here, online or at another store). She was so rude, had all sorts of attitude, yelled at me and then turned around to walked away while saying she will not deal with this. I was in shock. What.Just.Happened?
This woman is bat sh*t crazy. She needs her meds. I’m going to avoid this Mountain View store from now on because this store tends to hire the worst of the worst.

This store is smaller and has less merchandise than most Jo-​Ann Stores. It is also pretty rundown and is in need of an update.
However, what is more frustrating is that their remnants are very frequently smaller than what is marked on the package. The remnants are rolled up so you can’t see the length unless you unroll it. From now on I will do that in store because of how often this is happening. This isn’t just a few inches here and there, its often way bigger than that. I posted a picture of the last remnant I purchased a few days ago, which was marked as a full yard, but was only about 19″ wide.
Also the cutting counter takes a longgggg time. I recommend that you take a ticket before you have picked out your fabrics. Usually only 1 person on register, even when there are 10 people in line.
I think other locations are better, but not by much. Other locations have more variety, but it seems like most Jo-​Ann Fabrics are now understaffed.

The staff is nice, but they never quite have what I am looking for most of the time.
Sales are decent, and don’t go without a coupon, which are easy to find on the internet.
The seasonal items can be picked over.
I wish they had more in their embroidery/​cross stitch selection, ehich is one of my hobbies.
And they do have a nice floss selection for stitchers
I would love to see MORE PATTERNS!
Their fabric selection is decent

I am a craft nut, and frequent many Michael’s and JoAnn locations. This one is quite smaller than most leaving you with fewer items on the shelves and what can get to be a very crowded area around the «cut your material» table. They do have all of your standard items, but I am just use to much larger selection and spread out stores (I guess I have been craft super center spoiled).
Make sure to take your coupons (you can get them on your phone or print them out online before going). Normally they have 40%-50% off one item and often you can find times when they run promotions for around 20% off your ENTIRE order.

I have read a lot of reviews saying the customer service here is terrible. I was lucky enough to get a polite cashier. The place is a lot smaller than the one I use to go to. But it was clean and cool.

Every time I go into Jo-Ann’s I get excited by all the great things I see in there.
However, I always walk out with the same thought. Understaffed, disorganized and always looks like it is just about to go out of business. I was there last week and there were 15 people in line with one assistance at the register. She was beyond stressed and said she wasn’t even supposed to be working that day. Its fun to look around and it makes me want to do projects, but I never buy more than I need. It reminds me of a .99 cent store with $ 9.99 prices i.e. expensive.
Come on Jo-Ann’s — no need to have the store such a mess. Get some more staff and get organized.

This review is for Rosemary. It was so busy in the store, like always, and I needed some fabric that I saw was in stock online but not out on the floor so Rosemary took the time to look for the fabric in storage and luckily it was there! She even helped me cut my fabrics right on the spot even though my number was a few away (be sure to take a number when you need something cut) they seemed really short staffed so I’m really thankful she helped me out right away!
Thank you!

Went in there to get upholstery fabric after my gym class at noon (they are next door).
There was no one to help and there was just one person cutting fabric. The line was very long, AND there was a lady in front of me with 21 bolts of fabric, of which she wanted 1 yard each. I ran for my life. This store could have made a ton of money from me. I was going to get 20 yards of upholstery fabric. SERVICE simply is abominable.

Popped in here while out with my gal. She does various kinds of sewing projects and likes to see what they have that’s new or on sale. Many of the shelves were empty, or ½ empty. It also seemed pricey to my untrained eye. Staff was no where to be seen when she wanted to ask one question. We gave up and left.
I’m certain my lady will go back. This was my one visit!

This review is primarily for Ana. I was on a search for something to fix the underside of an antique love seat. I didn’t even know what this stuff was called and I’m not a huge fan of craft shops. I think the straw silk flowers make me sleepy. They are such dust collectors. Anyway, I usually stay clear but I had a double espresso and ventured in. I had to ask three people for help before Ana stepped in. Instead of pointing to some vague nether region of this big cluttered store, she walked me right over to the upholstery section and pointed out exactly what was needed.
If I ran this store, i would have a sales meeting twice a week (minimum) and send the sales clerks to various departments to look for obscure items. I would also consider getting rid of the various flowers, styrofoam, and old holiday decorations. Who buys this??? It’s awful stuff.
Thank you so much, Ana!

I was at another Joann fabric’s last night, The clerk called for a fabric check and was told to call back in 10 minutes, no good bye, just a hang up. We did, I called back. Don’t call for a fabric check, they hang up on you. happened to me last night 2 more x’s!!!
Called this morning and advised the manager to maybe take a phone # and name and advise will call back later. Hang up’s are telling customers we could care less about you. Not nice.
also, when they answer the phone, give their name.

If it weren’t for proximity, I’d stop coming here for my fabric and sewing needs.
Take whatever time you THINK you will need to get in and out, and multiply by three.
This location is always short on manpower. This means you will definitely have to wait a spell until your number is called for them to cut your fabric. You will probably spend a considerable amount of time trying to locate your item (s) because there is no one on the floor. It is also likely there is only one cashier to ring up purchases, which means another long queue.
On my last visit, their printer cut off the transaction number on my receipt. This created quite a hold-​up in my exchanging an item one hour later.
Teachers and email list customers receive coupons and discounts.

This store is pretty sad. It is rather disorganized and the selection is not very good. I don’t know why the checkout is always so dang slow. Also, the cutting counter is woefully understaffed. It is really frustrating when there are several clerks stocking shelves and no one manning the counter. The last time I was there, I asked a clerk to help me and she shrugged and told me someone would help soon. Soon turned into 15 minutes. After reading other reviews, I can see that this is not an uncommon occurrence.
I always feel that I have been gouged when I look at my receipt. Please, don’t buy anything without a coupon. Clearly, this is not a place that I would highly recommend.

I came here in search of burlap for classroom décor. I searched everywhere for it on my own, because there was not a lot of people on the floor to help out/​they were busy with other customers. I finally found what I was looking for. They had great prices for the burlap so I went with it. Other than that, this location i not as large as the JOANN super store in South San Jose, but it had what I was looking for. I didn’t do a whole lot of other shopping, other than the burlap, the place seemed to have a lot of arts and craft supplies.
— I think the only issue was they seemed to not have enough staff

I like to shop at Joann because they usually have a wide selection of arts and craft supplies. With that said, the stores in the Bay Area are considerably smaller than the locations in Seattle (I recently moved from Seattle).
Upside:
— Wide selection of Fabrics
— Online coupons for discounts up to 50%
— Discount cards for students (10% off) and teachers (15% off)
Downside:
— This store seems to always be understaffed — lines at the cutting counter and cash register are always long

I love joanns but hate this one. It never fails everytime I come here reguardless of the time its always the same excuse. Were short handed because corporate cut hours. That’s fine I understand that being in retail! But for me to wait in line for 20 minutes and still be 5 numbers away from being called at the cut counter and the worker leaves is beyond ridiculous. Then when I say «not being rude but is there some one else that can help since she left» the answer to me is no therea only 3 of us here. Then guess what, if you know its busy work together and quicker! Ughhh I’m so beyond frustrated. This is 30 minutes oit of my life I won’t get back! And Its happened before!

BEWARE: Any purchases on online CAN NOT be returned in store. You must call the 1800 number and then get an authorization from them.
In store experience: Lack of experienced employees. Took about 15 mins to tell me I could not return my items.
Boycotting them.

Let’s start with the cons, ’cause I’m feeling negative today:
— Bleh, the store is old. Kinda dingy/​dirty/​stuffy, with no air conditioning.
— Service is very slow. Expect to wait a long time to have your materials cut and to check out. I came here on my lunch break. Don’t do that.
— I was expecting kindly old ladies who would help me figure out what I needed for my project. (I’m not creatively inclined.) Not so much. Don’t expect to receive guidance or advice.
But why the four stars? Here are the pros:
— HUGE selection of fabrics and other crafty crap. I’m not really sure what most of it does, but there was a bunch of stuff everywhere.
— Prices — the everyday prices are high, but watch for sales and you’ll make out like a bandit. Go during a sale and take a coupon (you can always find them online).
— Student discount is 10% every day, and sometimes 20%, but I can’t figure out why.
Yaaaay crafting!

Inside this store I always feel like I’ve stepped back into the Midwest. I guess I associate crafts and sewing with my Mom, not the cosmopolitan Silicon Valley crowd.
They have all sorts of craft stuff, though sometimes lacking in organization. If you need craft stuff — and want to rummage around, rather than buy it online — you come here. But, few people seem to be like that and the store tends to be rather empty.
If the store is so empty, why is there always a lack of employees? I’ve seen people wait 10 minutes for a cashier to appear so they could check-​out. Every time I’ve checked out the cashier has been talking on the phone. And I don’t even want to try to deal with the fabric-​cutting employee.