I drove thru after work and ordered 2 large mashed potatoes, 2 large gravies and 6 biscuits. My hubby made a ham so I needed sides. I get home and open my bag to find 6 biscuits, 2 large mashed potatoes and 2 small mashed potatoes w/gravy! WTH am I supposed to do scrape the gravy off the top? Gggggrrrrr I been calling them for 30 minutes straight & their line is busy!!! I’m not a happy camper
Bread S.
Rating des Ortes: 1 Mountain View, CA
My son wanted me to buy at a bucket of chicken tonight so I went here and got him something to eat. Decided on a small order of an eight piece bucket with no extras, no sides, only chicken — dark meat to be exact. Basically legs and thighs. Total– $ 18. Are you frikn kidding me? Same question I asked the girl when I was about the pay. All she had was a dumbfounded look on her face with no explanation. I sort of got suspicious when I never received the receipt and just the change. What happened? Have they stopped giving out receipts already? Maybe it’s just me because I haven’t been to KFC for over five years, but $ 18 for eight pieces — come on!!! WTF?
Alex F.
Rating des Ortes: 1 Mountain View, CA
The owner Name Andrea, was Very Rude To My Mother there, My Mom Told Him that He owes Us a 8 piece Meal, Because Two Weeks ago we Went To Kfc and They Fucked Up On our Order, and Gave us wrong Pieces and different types of Chicken. because there employees There Obviously dont Know how to do there Job! Never going there Again, I suggest you people who is reading this Dont go there Ever, The owner Andrea is Very Rude and a Asshole, He doesn’t Know how to Run a business and He lies about the last visit that we had with him there! Hes a Liar, he makes his employees lie because they all denied that we were there two weeks ago when they fucked up on me And my moms order. So This Kfc right here can fuck off
Adam B.
Rating des Ortes: 5 Mountain View, CA
People of MV are so stuck up !! Give this place a 2 star rating because LJS food is horrible. If it does not taste good to you then why on earth did you buy it? And moreover, it does not mean this place is not doing it right. I get KFC here at least once a week. I do not like the taste of LJS hence I dont freakin’ get it. Andre is fantastic, when he is not around things tend to be a lot slower. KFC food is just as expected. Andre always smiles and is always very friendly. My order got messed up once(When he was not there) but they made it right the next time I came through by giving me a free piece of cake. This is as good as KFC gets. Good job guys.
Mike H.
Rating des Ortes: 1 Phoenix, AZ
1000p ran out of Chicken.: 30 minutes to close and wont make more. Sat in drive thru for 20 minutes! Unbelievable.
Dan D.
Rating des Ortes: 1 San Jose, CA
Ive been working in the area for a few months. And this kfc/long johns is the worst one ive ever been to. Not much close to the job site im running for quick food. I would suggest the taco bell next door. So everytime ive been here i eventually was greeted by a slow untrained retard. I think that is all of the employees at this location. And having to wait for my lunch longer than i would have to wait at a restaurant. Maby it has somthing to do with the lazy black guy standing in the back eating food and not doing its job. Today i got the three strip meal and the chicken was dry. and hardly a tender. Was more like chicken jerky. And this is not the first time. i was going to get a pot pie because its hard for them to mess up somthing that is pre made. But of course they were out of them. Dirty filth location. There was no one in there dinning at the time. You think atleast one employee would get of their phone and go clean. Not going back. Neither are any of the guys i employ. Yeah. They think you suck too
Amy J.
Rating des Ortes: 5 Los Altos, CA
On the one side, this is a KFC. It’s expensive for fast food, and for gosh sakes, it’s chicken. THATSAID, the manager, Andre, is superb. We encountered a small problem with our order, and Andre went truly out of his way to ask how –we– wanted to resolve it, gave us several options, and really went above and beyond in his final resolution. All with a real smile, and none of the usual BS one encounters at fast food joints. Food is what it is. It’s a KFC. But you don’t get this kind of service outside of a Four Seasons — and perhaps not even there. Kudos, Andre!
John R.
Rating des Ortes: 2 Menlo Park, CA
Got 4-piece chicken drive thru. Guy on window was nice. Unfortunately, two of the four pieces of chicken were dry. The fourth was tiny, not much meat on it. Last time I got hush puppies I got about 12 of them. This time, they gave me six inside the box. Also didn’t give me butter for my biscuit.
Allie N.
Rating des Ortes: 5 Mountain View, CA
Live in Mtn View, so have been through the drive-through to get some chicken for the kids many times. I noticed the Manager, Andre, who is aways awesome and helpful, has been managing the drive-through windows now every time I’m there. It looks like he took the review below seriously and wants to make sure it doesn’t happen again. I know his name because he always greets everyone over the ordering speaker with a great, fun welcome and introduces himself. Chicken is aways good. Building is beautiful. Andre always has a smile and is extremely courteous. For a fast-food chain, I love coming here. Two this up! And keep up the good work, Andre!
Joy M.
Rating des Ortes: 5 Mountain View, CA
Rectified a mistake so I cannot complain. Drive threw is hit or miss. Call ahead and they will have it ready.
Gail W.
Rating des Ortes: 1 Mountain View, CA
I don’t know why I tried this place again, it’s always disappointing. I guess I wanted fried chicken and didn’t want to mess up my kitchen. One star because I didn’t have to wait forever like last time I was here, and because the cashier was friendly. Zero additional stars because the food was cold, they left out part of my order, and when I called to arrange a replacement on my next visit, their phone number did not appear to work. So I paid for food I didn’t get, the food I got sucked, and my only option is to drive back because they don’t have a phone?! I have low expectations for fast food, but this location never fails to disappoint.
Wil H.
Rating des Ortes: 1 Palo Alto, CA
Fucking dump. First off, my food was good, not pissed about that… BUT30mins after i left i had fraudulent charges made to my account for the some of 500+ dollars at some shit hole location I’ve never been to. bitch there took my card into the back(uh, why?) prolly to skim the barcode and steal my identity. Thanks dicks. its cool, I canceled that card and now have to wait 5 fucking business days for a new one. All over some fucking shitty chicken. Fuck y’all.
Con C.
Rating des Ortes: 2 Milpitas, CA
Stay away. KFC food is ok. Long John’s is awful. Too salty, too greasy, and miserable. I went in to eat and the sitting area was barely ok. The washroom was disgusting. Threw my meal in the trash and walked out. I’ll still order KFC drive thru, but not coming near a Long John’s. Too bad.
Louie P.
Rating des Ortes: 1 San Jose, CA
I stop by this place around 8:30pm on Saturday night, and almost every thing on the menu not available. I ask what can I order, and they could not provide me with any help. So I didn’t order any thing.
Mae D.
Rating des Ortes: 1 Palo Alto, CA
My review happened just today… We went to the drive thru, i ordered 12 pc family meal with 3 sides(mac and cheese, mashed potato and sweet corn kernel) and an extra large gravy plus chicken pot pie. When i paid on the nxt window i waited a couple minutes. Guy came back, no chicken pot pie. I said its fine i just want refund… When we get home, i got 12 chix of course BUTNO extra gravy when i paid for it… And my sides, 2 mashed potato and corn, NO lac and cheese… GOsh so disappointing!!! What a sunday!!! Cnt go back bcoz we are home already!!! Charging me for extra gravy and its not there.
James T.
Rating des Ortes: 5 Cupertino, CA
I don’t care what anyone says, I love long John’s! They have the best chicken planks period, their fish is better then a lot of fish and chip places. Dont get me wrong, I have had bad food at long johns, but It is rare. Growing up in Texas, we always ate here. It was my favorite as a kid. I’m so happy that they are now in the bay area. I used to drive from san mateo out to tracy just to eat it. Oh yes I did!
John F.
Rating des Ortes: 3 Celebration, FL
I’m not a fan of the combination of KFC and Long John’s under the same roof as don’t like fish prep mixed with my chicken but they seem to do a good job with it. They’re normally quick, friendly, and the food is hot which fulfills the basic expectations of fast food. We come by here now and then because they do a good job.
Babu P.
Rating des Ortes: 1 Mountain View, CA
I went there yesterday. Had a coupon for 50c wings. I wanted 8 of them. First thing I got from the girl in counter was we do not have a set of 8. When I tried to explain her as per coupon it is per wing, she reluctantly added a 5 set combo and 3 set combo and then reduced something else from there. When I asked for grilled wings, the answer was pretty quick with a weird face«We don’t carry that»(you suckkaaaa). She also over charged me but by now the least I can bother and just got the hell out of there. not coming back to this one!
Craig S.
Rating des Ortes: 1 Campbell, CA
I will never set foot in this place again. Period. Five years ago I decided to «go fish» late one morning. I’m almost positive the fish I got was merely one warmed from the previous night. It tasted dry and very soggy. About two hours later I was projectile vomiting on the job site. Turns out I got food poisoning and spent a few nights in the hospital. Today unfortunately I decided to give this place another whirl. I decided to order KFC this time and I went at lunch to avoid a possible re-warming attempt. I ordered a famous bowl and waited 20 minutes, nothing came. When I noticed everyone after me had their food, I flipped. I demanded my food immediately or a full refund. They said they didn’t know where my food was. The manager did give me a full refund and apologized. However this place is shit.
Yun C.
Rating des Ortes: 3 Palo Alto, CA
GUILTYASCHARGED, yes I eat KFC, quite often actually I just didn’t ck-in on Unilocal until recently LOL :). … it’s my go-to place to satisfy my fried-chicken cravingsdue to the proximity, the price, the no fuss no frill, yay! The service here is usually quite stellar. Once they made me wait for like 20 minutes for white meat(breast) and green beans and they gave me a FREE cake to compensate me waiting! Thanks yo!!! Another time, they did not have white meat and they gave me extra chicken with no charge, sweeettttt!!! The workers, especially the chubby guy is very kind and friendly(both time, he was the one who gave me free stuff LOL!). I don’t like their new chicken bites. too much dough and too salty. I usually get the original here. O and it’s great that it’s a joint franchise with Long John Silver so you can get your seafood fix at the same time ahahaha. Although, I had their salmon dish once and the fish was so overcooked and dry. also the snapper fish and chips had too much dough, no bueno!