Midas

I just got back from Midas. I called yesterday asking for an inspection on the car. The guy, Bill, said that an oil change comes with a free tire rotation and inspection so he recommended that. He was very helpful because that was exactly what I was looking for.
I came in first thing this morning and a different worker (sorry I didn’t get his name) said it would be about 1.5−2 hours because they only had 1 mechanic and a couple cars ahead of me. The mechanic was so fast, he finished in 1 hour. As they did the inspection, the guy came back to me telling me what was wrong with my car and what he recommends. he was very knowledgeable and open to my questions.
Turns out I needed new brakes, which would take 2 hours. Without me asking, he told me there was a coupon. After they took the brake pads off, he even came to show me their condition. Again, the mechanic managed to finish the brakes and test drive it in an hour. This was hands down, the best service I have ever had going to a mechanic.
The waiting room was very comfortable. They had the football game on so you could watch TV, but it wasn’t too loud so I could read. They also had free WiFi. Also, the front desk worker was very nice so we chatted a little bit.
In summary, the service was spectacular, the staff was great, and the price was right. I will definitely be coming here again and will recommend it to friends and family.

During an oil change today at another place, it was brought to my attention that there was a leak in my radiator hose. I found this Midas location on my Unilocal app and am grateful I came here because they discovered the front and rear brakes needed to have the pads and rotors replaced. I had the best customer service and was impressed with how knowledgeable Seanpaul, the service manager, was. Two people worked on my car in order to get it done before closing time.

Bill and Sean Paul are the best! Definitely recommend!

Okay, so this Midas has a bunch of negative reviews, but they recently switched owners.
I’ve come to this location twice, once to have my brakes replaced (~ $ 400) and once because I had a fender bender and needed to have my engine checked out/​smog done.
All of the mechanics here are very respectful (as a 20-​something year old woman, I was a bit worried). They charged me for the labor actually done (some mechanics round up to the hour, but they clocked exact time). Will and Robert explained everything very thoroughly, kept in communication throughout my repairs and were very respectful/​nice. They didn’t assume that I knew everything, but they didn’t talk down to us.
All in all, a very positive experience and I recommend them.

This place was fantastic. It really bums me out to see so many bad Unilocal reviews for this location, because they were excellent, though maybe we just lucked out on this particular day.
My husband and I were quoted an absolutely terrible price at Wheel Works for brake repair and replacement, one that seemed completely off the charts, but were worried that our soft brakes were not going to make it very far. My husband called the shop and was able to get a same hour appointment on a Saturday, which was awesome of them.
SeanPaul, the Assistant Manager, was very very helpful, not only going through the itemized list that Wheel Works had given us, noting what was actually necessary to be replaced, sanded down and worked on, but also gave us a much more reasonable price for repairs. They even threw in a free oil change and the overall price, which included two new tires to boot, was still much more cost-​effective than the ridiculous price given to us by Wheel Works for just brakes and labor.

Terrible service! I went a couple times for an oil change without issue then tried to go back for routine maintenance only to be turned down multiple times. Note– do not schedule appointments online. The site allowed me to schedule an appointment when one was not available.

Their posted hours are until 6pm, but when you call they’ll tell you they’re only open until 5. poor way to do business.

Well, they stood behind their oil change, so that’s good.
We went in for oil change and tire rotation.
They said that our rear tires were worn below the wear bar. They also said that our brakes needed to be replaced. (brakes were serviced in March 2015.)
When we got home, I checked the rear tires and they are not even at the wear bar, much less below the wear bar. They are more worn than the front but we probably have about 5K more miles before we need to replace the rear tires. They also did not rotate our tires because they felt they were unsafe and needed replacing.
We ended up having a small oil leak after the change so took the car back and, even though we had given them a bad review, they acknowledged we had a leak and replaced the gasket on our oil plug. (normally, that’s not part of the service.) When we returned, they still felt our tires were bald even though the tread pattern is not to the wear bars. They did state that our tires were older and so needed replacing because of age. That I can understand. We don’t drive that many miles and I know that rubber does break down, however, that’s not what we were told the first time we went in.

New owner, new group of guys!!! Feels like a totally different shop!!! Went in here hassle free, didn’t feel pressured at all, and all around a great experience. SeanPaul helped me out to get the best price on my repair. His technician Robert was really helpful in explaining what he was doing to my car to reassure that my vehicle was safe. Even the owner, Bill, came out to see how my visit was. You don’t ever see owners come out of the shop to greet customers. Now that’s great customer service. Keep it up guys!!!

Really bummed by my experience with this particular location. I’ve been a loyal customer of Midas through the years and associate them with good service but my first time experience at this specific location was thoroughly disappointing.
I came in for a routine oil change, after calling and asking if there was a wait and how long it would be. The man I spoke to said it would be about 10 minutes. Fast forward to an hour later and I was STILL at the Midas. Keep in mind that it was myself and one other customer there, and two mechanics. It was a simple, routine oil change and it really should not have taken that long.
After about an hour into being there a mechanic finally came out to show me my cabin air filter, and I had to agree it looked pretty horrible so I agreed to having it replaced asking if they had the part in store as I was really in a hurry to leave at this point. The mechanic said of course and that it would only take another minute or two.
Then my car sat there… with no one working on it, for a solid 15 minutes. I finally got the attention of the other mechanic and asked what was with the delay, he said the part just arrived… really? When your colleague said the part was in store? Interesting.
I finally left in a hurry only to realize that neither mechanic ever showed me my dipstick and they had also charged me over $ 20 for labor. What a rip off.
But hey, they do let you select which Netflix show you want to watch while you’re waiting so at least there’s that.

Guys on the phone wasn’t very helpful. was persistent about getting the vehicle in. Wanted a few prices on some things and said would need to see it to see if it needed it. I JUST WANT A PRICE
also, wanted to know what a tuneup consisted of and couldn’t give a straight answer. Said sometimes parts dont need to be replaced and would have to look at it. I KNOW SOMETIMES THEY DONT I WANT TO KNOW WHAT A TUNEUP CONSISTS OF!
seemed rushed and wanted to get off phone. not wonder this place has a 2 star average rating. No go for me.

Let me preface this by saying I have an inherent distrust of auto mechanics. I loathe having work done on my car because I’m positive I’m going to be taken for the ignorant car owner that I am.
So when my car started to shut down on my commute one rainy morning, I knew I would be lucky to make it to ANY mechanic before it totally stopped in the road. Thankfully, Midas of Mountain View was the place I ended up.
Sure enough, my car stopped in their lot and wouldn’t start again. The guys there were nice enough to stop what they were working on and take a look. They told me it might take up to four hours to fix the alternator but what choice did I have?
These guys did their best to make me (and my dogs) comfortable in the lobby and we settled in for the morning. Much to my surprise, they had me back on the road in about an hour! And without hassle or any upsells! I was utterly impressed since they knew, at that moment, I was totally at their mercy.
I’d gladly come here again with any of my auto needs. Thanks guys!

In 2013 I purchased a lifetime alignment deal for my disabled Iraq War veteran son with the Mountain View Midas. I was guaranteed two free alignments per year for the life of my son’s car as long as he remains the owner. For $ 180 it seemed an excellent deal. I asked if this would be honored at all Midas locations and I was told only at the Midas locations in the Silicon Valley, which was ok with me. A few months after this purchase the Mountain View Midas closed its doors due to some contractual dispute. It remained closed for the remainder of 2013 and did not re-​open until early-​2014 under new ownership and management. I asked if they would honor the lifetime alignment I had purchased and they said yes, but for the past 3 months that I’ve tried to get my son’s car aligned there they’ve given me one lame excuse after another. They kept telling me their alignment equipment was out of calibration and could not be used until re-​calbrated, yet when I called a couple of times pretending to be someone else they said their alignment equipment was fully operational. It had finally become very clear to me they had no intention to honor the lifetime alignment I paid for, but they are too dishonest to say so. I decided to give it one more try and when they realized who it was they were talking to they gave me the lamest excuse of all. They said their alignment equipment works for some cars but not for others, and that they don’t think it will work for my son’s car. These guys are so blatantly dishonest that they should be put out of business. Now my distrust for them is so great that even if they decided to do the alignment for free I would not trust them to actually do it, and that they’d probably pretend they did or manufacture some problem for which they’d try to charge me. My advice is to avoid the Mountain View Midas at all expense.

I come here for all my oil changes and tire rotations. All the guys here are super nice and accommodating and the price is great and always consistent. I’m really surprised by all the negative reviews this place has! I won’t go anywhere else.

brought my car in to replace the rear shocks. Bill (the manager, i think) was really cool about taking care of business. They didn’t try to sell me anything extra. took care of the work, and i got my car back. i saved myself a bundle of money from having work done by them instead of taking it to the dealer.

Check Engine light came on.
$ 125 to tell me they couldn’t find the error code on any repair forums.
Beautiful.

BUYER BEWARE! DON’T BE DRAWN IN BY THE COUPONS!!! I wish I had read the Unilocal reviews before I went here. I was a steady customer at this Midas for more than a year. I discovered that during one of my oil changes they did not write down the current mileage. Not a big deal except that I needed one of my tires repaired at Costco. Costco said no problem we’ll repair for free but you must have your tires rotated every 6,000 miles. Here is where the problem began: sheer arrogance. The manager was a complete jerk and would not admit the mistake although it was blatant. I called the regional manager Juan or Jose — he was even more arrogant. All they needed to do was say yes our records state that we did not update your mileage accurately. Instead they were rude and unhelpful. Luckily Costco came through and helped me. NEVER EVER AGAIN!

DO NOT TAKE HERE– BREAK YOUR CAR AND YOUR BANK IS RIGHT!!!
At a dealer checkup we were told that our brake pads were running down, so we take our car to Midas to get our brake pads replaced, and they end up replacing our rotors without first telling us! So now we were stuck with an $ 800 payment instead of $ 200!!!
Fast forward 3 months, at another checkup at the dealer, they tell us AGAIN that our break pads need replacement and that the rear break pads were Midas break pads, and they threw out a component of our rear break so that the Midas break would fit! As a result, new break pads installed 2,000 miles ago now require replacement!
When I called to figure out the situation, I noted is that I had a report that we brought in identifying that we needed new break pads 3 months ago. I simply stated that this was the report given to Midas, and the Midas employee sarcastically shot back «Are the rotors working? We are NOT PAYING FOR ANY BRAKE PAD REPLACEMENT.»
I wish I had looked at the reviews on Unilocal before going there because we would have run the other direction! Now we are going to be out yet another $ 300 just because Midas removed CAR PARTS WITHOUT TELLING US!

I stopped in here late this afternoon because my car is having a problem with a water leak under the hood. The young man in the office told me that its probably a water pump, sensor or possibly the thermastat.
It was about 3:30 in the afternoon and every bay had a car in the stall so he honestly told me that they wouldn’t be able to look at my car today. I totally appreciated his honesty, which is way better then being given false hope.
I will stop back by here on Monday morning. I have had Midas work on a few of my other cars in the past and they have always provide good work but as usual car repairs tend to be costly.

I went into this place to get my flat tire repaired, I’m more of a fan of America’s Tires; however, I was told I’d get a great deal here instead. If I knew ahead of time that a simple job like this one would take 3 whole hours to work on, I would have just fessed up the extra cash for the better service.
After so many hours of waiting, I finally got the tire fixed but what really erked me, was how horrible the customer service was — no wonder business is so slow there! When I first walked in, the guy wasn’t as friendly and seemed more interested in being on the computer than greeting me (whatever, I got over it). Then as I told him that I needed to get my flat tire repaired, he came out, checked the truck and said that the tire wasn’t in stock and that it was being delivered. I waited for about an hour and instead of giving me the option to come back later or the next day — he asked if I could drive over to the tire location and pick it up myself (are you «F’ing» serious?). I thought my ears were playing a trick on me, so I politely said, «Excuse me?» — the damn guy repeated the exact words.
This is probably the worst experience I’ve had when dealing my car — the guy was lazy and too busy on his computer. I’m not going to hold this against all Midas locations however, it’s too bad they’ve got those type of people (LAZY) holding down the place, but then again, business at this location is just as good as their service (ugh).
The lesson learned is that you get what you pay for — and I’m never going back there again!