The UPS Store

I came here to drop something post office hour and could not find mail drop off… the main door is locked and a sign pointing Mail Drop Off is inside the lobby where there is another locked door. Kind of confused.
Did I not find the mail dropoff or it doesn’t exist at this location?
Good thing is there is parking behind the building at 5:30pm on Saturday.

Absolutely horrendous customer service here. Agree with the user saying they’d give 0 stars if they could.
I went to this store to notarize some documents and for passport size photos for me and my wife. I did my documents one day and paid upwards of $ 100 for few notarized copies and pictures (~$ 40 for 6 passport pictures and $ 10 for every notary document). Next day, we were doing this same thing for my wife (so another ~$ 100 of business for this store) and the passport picture didn’t come out right so we asked the lady here if she could take the pictures again. The lady asked us to pay another $ 40 for new pictures! Apparently, the picture she had taken earlier were fine in her opinion and also they would be fine for an American passport so there should be no grounds for rejecting pictures. Then when I explained her that this isn’t about American passport pictures but about professional courtesy to replace poor pictures, she unwillingly let the assistant take another picture for no cost. After all this she made sure that she takes back the copies of bad pictures from us (as if we were trying to get cheep free copies of pictures from her)
I will not go back here again. I am angry at the service I received and would complain to UPS if that will have any effect on this unacceptable level of service.

Who knew UPS does fingerprinting for life scan! I want to thank Nina & Michele for making my transaction with fingerprinting smooth. I look forward to the opportunity with a new employer & couldn’t have done it without the ease these UPS workers gave! As well Alex was pleasant.
Thank you!

I wanted to send my employee for a live scan and pay with a company check. No dice. What kind of local business won’t accept a check from another local business? I will no longer utilize any of their services nor will I refer anyone to them as I have in the past.

I went for a LiveScan (required for a charity I volunteer at). The woman who did my scan was rude and unfriendly, as she gestured to me the whole time, didnt speak a word! No, ‘please come back here’ put your hand this way’ nothing!
She just glared at me as she expected me to figure it out or she just pulled my hand. I actually thought she was dumb! Then she spoke rudely and said ‘I have to do it’!
I would have happily gone to another place if I knew how rude they would be. As a paying customer, I expect better.
Why do people take customer facing jobs if they cant stand people?

I tried and failed to get a deed notarized for the sale of a home in Texas. I don’t live in Texas but why should be a problem. I had 4 hours to get the documents notarized or the deal would fall through. My problem was NOT their problem. Too afraid they might get in trouble. Fortunately I found someone through my bank that executed my documents.

Staff are nice and accommodate your needs. I did a livescan here and it usually takes a while but it went smooth.

Just like Lauren posted in July, if I could give zero stars I would. Strangely enough, the staff was very nice and polite. The woman who identified herself as the owner was not nearly so.
They charged me $ 10 for receiving /​holding (less than 12 hrs) a package. Their reason for charge is that I don’t pay a monthly fee for a box there. Interesting because the person who shipped and paid UPS on the other was not informed of any charge at shipment time. They called him this morning and told him I would have to pay $ 10 pick up fee and $ 10 per day storage for every day it sat there.
This must happen every day and they prefer to collect (extort) the fees than fix the issue. They try and hide behind the statement, «we are not UPS, we are The UPS Store» BS if I ever heard it. I feel like they extorted the money from me… Their manager offered to reduce the fee to $ 5 which I agreed to, but in retrospect, her ability to offer this to me in front of the owners suggests she has been granted permission to do this. Why else would you have that permission in place if it didn’t happen on a regular basis?
Short version, I you care about your customers don’t ship UPS and especially don’t patronize The UPS store on Castro St in Mountain View.

If I could give zero stars I would. If you have a package sent to this store (Not through UPS My Choice) they will charge a $ 10 receiving fee.
10 freaking dollars to accept a package for one of their customers.
If you refuse to pay, they will keep your package to give back to the UPS delivery.
No sign in the store to warn you about this either.
You have lost a customer.

the staff here are really nice. super friendly and helpful. shipping anything via UPS is usually more expensive than the other couriers, but for convenience, this place is a good choice in the Mountain View area. they have computers, faxes and printers too so if you need to print or scan something they’ll take care of it for you.
yes, they’ll charge you to pack a box for you, but what do you expect? if you want to save the money, go to Office Depot, buy the supplies and pack yourself!

These guys charged me $ 1 to tape up a box — about a foot and a half of tape to seal the top of the box. Seriously? A 4-​pack of shipping tape on Amazon is $ 10! I would rather go drive to another place instead of walking to this place again.

Great service-​but not staffed well at all. I’ve been here twice and had to wait a long time for fairly simple tasks…

Decent service, fair prices… Nobody likes to pay money for shipping, this place makes it as pain free as possible. They only charged me $ 5 to pack up my box for me and everything arrived safe and on time. Worth it in my book to be able to walk in with your item, get change back from a $ 20, and let them box and tape it.
They usually only have one register open so there can be lines sometimes. But they are much shorter, and easier, than the post office!
I’ll be back!

I went to the store to finish up a medical license application. I needed a passport photo, notary, photocopies, and shipping. Michelle Choi tended to me, and she was friendly and efficient.
When she took my photo, she let me see it first, for approval, before printing. She did my notary, and then entered the address for the shipping label while I was attaching my photo to my application with the glue stick she provided to me. I told her I needed to make copies of the application before sending it off, so she took it and made copies of everything for me, instead of making me fumble with everything to go over to the copier. After going over my checklist and making sure everything I needed was there, she printed my label, I confirmed it, and she put everything in the envelope and sealed it up.
I was in and out of there in less than 15 minutes, maybe even 10. Michelle was very nice, and obviously knew what she was doing. I was highly satisfied with the quick and professional service I received!

I went here to get my passport photos taken.
They had a hand held camera and the woman who took my photo made my head too big and cut off my hair.
The photos were dark and I could have done a better job myself than these people. Waste of money.

These guys go above and beyond! My wife and I went into get a couple documents notarized — but also needed several others witnessed. And that’s when the whole crew sprung into action. While the notary was finishing up her process, two other employees kindly signed off on the others, spending several minutes making sure that everything was ready to go.
Was it an official UPS Store service? No. Was it something they even charged for? Nope. But that’s the kind of awesome folks who work here. They get the job done no matter what.
Highly recommended!

Unreasonably expensive. If you want to pack your own package, you have to buy an entire roll of tape and too many packing peanuts, despite them having just enough ready which they will not share with customers. This makes it cost roughly $ 20 to pack your own package, when the supplies actually used probably cost $ 1 or less. Go somewhere else.

Let’s start with the fact that my package never made it to its recipient. As the (very unhelpful) «manager» of the store told me, however, it did «make it to Germany», though, so apparently, job well done… !!!
They wouldn’t refund me, because apparently I can’t prove the package was lost. It was simply not delivered. Or ever seen from again. But oh no, not lost.
No refunds, crappy service, they don’t tell you your package has a very high chance of never making it…
AVOID THIS PLACE

A somewhat small location, which wasn’t very busy on a Friday afternoon. There were four employees in the store, and I was the only customer. Woot?
The two employees I interacted with were helpful and friendly. I came in to drop off a package with a prepaid shipping label, and the process was a breeze and the lady even asked if I wanted a receipt.
Good use of space here, with shipping materials, copiers and mailboxes for rent. The only downside is the limited parking, being busy Castro Street and all. There are some 1-​hour parking spaces on Castro, but otherwise you might have to park it on the residential streets nearby.

I got my LiveScan done here for my notary test. It was pretty efficient and done quickly. The woman doing my Scan seemed to know what she was doing.
This is the closest UPS Store to my house and I have also dropped things off and mailed things from here with no problems.
Depending on the time of day, parking can be an issue.