Mr Tire Auto Service Centers

Before I warn you it is important that you know who is writing this review. I am in the public business sector and I know that there are good days and bad so this is my first review on ANY website and hopefully my last but I just have to let the public know. 1^st visit — oil change– left the oil cap off of the car and realized waayyyyy too late (oh well, mistakes happen). 2^nd visit — wanted a quote for broken passenger side window along with oil change and rotation, not wanting to pay the rate I said no thanks, just the other work would be fine. They rolled the window down and when I picked up the vehicle and asked about it, the mechanic said sorry about that, nothing we can do (what? mechanic screws up the window and I’m now responsible for what you did?) BTW, it was winter and I had my 11 month old with me so trash bag was all I had (with no help or concern, fyi). 3^rd and final straw, made an inspection appointment, called early afternoon to CONFIRM if they can do it today, dropped it off, no call, concerned I call… have to wait until tomorrow. I’m done. By looking at the other reviews prob good thing. I wouldn’t have written a review but the guy at the counter was rude and didn’t show a bit of concern, and called me buddy. My buddies treat people right. IDK who to recommend but I know who not to recommend.

Went to get new tires and oil change. Tires and oil change were done ok but I found out later that my hood release no longer worked. Got it back to them and they told me they would charge me to open the hood again even though the last people to touch the car was them. The plastic retainer on the release cable was broken and the cable look like it was over stretched. This looks like the mechanic yanked on it too hard and had nothing to do with the cable wearing out by itself. Still charged me $ 60 for half hour of labor to open my trunk. Did not fix my hood release.

Terrible service, the desk staff are dismissive and the techs abrupt. We walked away before leaving our car to be worked on based on the way we were spoken to by the staff. Customer service is the first essential part of a business and the way these folks treat customers gives you no comfort about having them work on your car. Avoid.

I always bring my cars in here to get work done and have always had a great experience. I brought my car in on a Sunday morning for a flat tire repair and tire rotation and had my car back in 45 minutes. Now that won’t always be the case here and I would suggest making an appointment before coming here, but they are usually pretty quick. The people at the desk are nice and try to help you out and try to explain to you everything that you can get done to your car and such. Great place and will always bring my cars here in the future.

NO Thanks! On 3 separate occasions (Over the last 5 or 6 years) the people at the front desk were rude, unhelpful and made me feel like I was a bother… 3 strikes and you are out! I will never go there again.

They matched the prices on Tire Rack! You will need to bring in the print out of the pricing. The only negative was that Tire Rack offered free road hazard coverage with the tires but, I didn’t have that specified on the print out to prove it. I should have printed out the web page with the tire listings as well. The person at the counter said that he would check into it but, I’m not positive that he did. So, I didn’t purchase the $ 60 road hazard warranty. On the bright side, my tires were done within 40 minutes! That’s gotta be a record! The staff was friendly

If I could give negative stars, I would. We recently took a car to them that would not start to see if it was worth repairing. It was a car that was literally driven by an old lady only on Sundays (my son’s grandmother). It is 20 years old but has less than 60,000 miles on it and has been sitting for a while. It wouldn’t start and we wanted to know if there was anything seriously wrong with it. If it was fixable, we wanted to get it fixed so that my 19 year old son and his wife could have it as a second car before he leaves for Army basic training. Mr. Tire told us that all the car needed was some general maintenance: new battery, spark plugs, etc. The cost was $ 750. Okay, I thought that was a little high but we couldn’t have found a car for $ 750 for them so we authorized the work. When we picked the car up and drove it home, the wheel was shaking a bit. Although the tires were fairly new, the car had been sitting for a while so the tires might have been flat in places. We decided to take it in for wheel balancing and see if that helped. The mechanic we took it to (NOT Mr. Tire), got in the car, started it, drove around a bit and said he thought there was another problem. He took a look at it and said he thought we had a blown head gasket. Since this wasn’t my regular mechanic, I took it to «my guy» who I trust completely. He said, yep — blown head gasket. The car is 20 years old and even with the low miles, having a blown head gasket wouldn’t be a surprise to me. What completely floors me is that Mr. Tire said that it only needed general maintenance! How do you miss a blown head gasket??? If we had known this was an issue, we would have sighed, not gotten the car fixed and sold it for salvage. We certainly wouldn’t have put $ 750 into the car. When I called Mr. Tire and spoke to Rick (the Manager), he talked right over me. He said I could bring it in and I told him that I didn’t that would solve anything. The best he could do is confirm that they missed the problem of the head gasket. We weren’t going to have it fixed so what was the point? And if WERE going to have it fixed, we wouldn’t have the work done by Mr. Tire.
Why, you ask, would we have taken the car to Mr. Tire when I already have a mechanic I trust? Well, this is the mechanic my ex-​husband chose. And no, this isn’t a matter of divorced folks who don’t get along. My ex-​husband is one of my best friends. But this was his mother’s car and I figure he should say where the car is taken. Even though I have felt for years that Mr. Tire was «taking him for a ride,» and told him so, he continued to take his vehicles there. The fact that they either didn’t have the mechanical savvy to realize there was a blown head gasket or they knew but didn’t tell us – either way, it doesn’t speak well of this business. I’ll never take another vehicle there and I hope you won’t, either.