Legacy Roofing Northwest

We got an IB roof from Legacy before 2010. I checked them out at the BBB, etc. Part of the reason we chose this company is because they had been around so long and that made me feel more comfortable doing business with them. So, the Seattle area had a storm this past weekend. I call up Legacy Roofing, same phone number, same website, same insignia. They tell me they BOUGHT the name and phone number when Legacy went bankrupt but don’t have any of Legacy’s records so they refused to come out and touch the roof at all, despite the fact that they do work on roofs. They referred me to Star Roofing. Now, I wasn’t calling to collect on the warranty and I didn’t think to ask but I would be curious if they would honor the warranty of the business from which they are reaping the rewards (a good reputation and long presence in the community.)

Legacy Roofing did a fantastic job.
The estimator came out and did a great job. He looked at our house, went up in the attic, pulled out all of his samples, placed them up on the roof so we could see what each sample looked like and gave an accurate bid.
The workers on site were conscientious, neat and tidy and did great work. They installed all new flashing correctly, building up around the chimney to prevent water collection and replaced all plumbing vent flashings. They also discovered some rotten plywood and cut it out and replaced it. I was also impressed with the safety precautions of the workers. They placed special fasteners on the roof and the workers were harnessed in at all times.
My only problem was that in the middle of our roof job (right after we paid our deposit) the company went through some sort of change. It sounds like they were acquired by Stoneway Roofing and there was a change in the way they processed payment transactions. I had to talk to three people to get it resolved, but in the end I spoke to Russ who was very pleasant and and honored our original agreement. He was very nice.
So in the end I am incredibly pleased with their work and would definitely use them again.

Good customer service in the consultation and installation of our new gutters. I was a little disappointed in how long it took between when I contacted Legacy and when we finally got our gutters (almost 6 weeks) but the work they did was great. Would definitely call them for a new roof or gutters again.

We are buying a house that needs a new roof yesterday.
Based on research and reading good things, Legacy Roofing was our top choice and #1 on the list of places to call.
Unfortunately, they required a $ 180 fee to come out and do an estimate. We were quite taken aback by this, and declined to have them come out based solely on this fee. We were able to schedule several appointments with roofers who were willing to come out and give us quotes at no cost.
I understand that they would like to be compensated for their time, but with the economy what it is, I find charging so much for an estimate to be a bit much. Especially when you’re already suffering the financial hardship of having to replace a roof in the first place.

4−29−08
We needed a new roof and I called State Roofing and Legacy Roofing
in order to receive two bids and hear their «sales pitch».
State Roofing lost out. The salesman was nice enough but
not entirely truthful. Won’t go into detail, but I checked the phoney
information he fed me to find out that what he said wasn’t true
at all. He lost me as a customer right there. That and the line…
you need to sign up now and get this fantastic discount… yeah.
Legacy sent out their estimator, Michael who was a true salesman.
He had all the samples of roofing materials on boards in the back
of his Legacy van. He patiently explained the differences, what colors
might work, etc.
He set up his ladder inspected my roof and then came inside to
check the attic space. State Roofing’s rep said «he wasn’t allowed
to inspect or go up on the roof due to insurance issues… what???
How can you possibly know what’s needed without inspection.
Legacy was fairly priced, polite, started the job in two weeks and
were done in two days. All the guys were terrific, no loud music,
trash talk, etc.
The customer service is top notch and they will address your
concerns immediately.
Nope, I don’t work for the company and no one in my family does.
I found Legacy because my sister had them do her roof. Another
sister said that Legacy was the only roofing company the neighbors
wanted to use.
I have had my share of nightmare and just plain sloppy work from
window installation to bathroom remodel… didn’t expect a whole
lot from a roofing company, but they are wonderful. Just wish
that their business model was emulated by some other home
improvement companies.

We have a new roof! We have a new roof!
Legacy was pretty great about the whole process. We got quotes from three firms, and Legacy was the one that was the combination of good price and availability. They kept our property clean throughout the entire process, and made sure that the neighbors’ yards all remained clean too (but naturally, one of them just had to complain anyway). We had one issue with the construction process, and they came out promptly, while it was snowing, and fixed all of the things that concerned us.
While they weren’t perfect, they are definitely recommendable.