Serenity Nail & Spa

Very awful service. I was having a manicure done at the same time as my pedicure and the woman who was doing my manicure was very mean and it was a very simple manicure with a shellac French manicure and she refused to even let me pick out any type of nail polish, specifically the shellac nail polishes she would not even let me see any of the samples and when you’re paying basically $ 90 a person which is what the bill ended up being it was only supposed to be $ 40 a person I was not happy I was told the bill was supposed to be for two people around $ 80 it came out to $ 185… Terrible, terrible service the other person who was with me was cut and it was serious, they are diabetic it was a very bad cut they also did not want to refund the money that they overcharged us. Not a pleasant experience not somewhere I would go back to. The salon manager also not very nice either. I feel very bad for the women who work there. Even though the woman who was doing my manicure was very nasty, you can tell alot of the other young girls that work there are not treated very well. Never coming back again.

Considering the number of bad reviews, this place is still pretty busy on the weekends. I only started going to this place not for their service but coz other salons in the area are worse. However, I’m giving them 4 stars due to the gal (Julie– but she wears her name tag as Amy since another Julie came over with a client base). Amy, or Julie isn’t the best but she’s quick and good with color and application. Others who’s done my nails always seem to have the shellac chip off in about a weeks time but it always last well beyond 2 even 3 weeks with Julie. Or Amy. She’s not the talkative kind if you are looking for chit chat while getting your nails done but gets the job done having me leave the place with pretty nails.

The only reason I gave this place another shot was because my nail lady, Julie moved over here from happy nails. I found out today that she is leaving in two weeks and I am pretty sure she is moving far away :/.
The owner is super rude and does not treat these women well that work here. Tells them to hurry. More client in and out. Horrible business practice. You need to take a little time, do it right and stop making these girls up sell stuff. It’s ridiculous.
I am sure that the other girls here do a great job but with Julie leaving and me not liking the rude owner, I can’t continue to put money in this man’s pocket.

They did an absolutely terrible job on my manicure/​pedicure. The «shellac» manicure I got done lasted less than 2 days before 2 of my nails started chipping. The «hot stone» pedicure was actually cold and the water was cold. They were talking to each other the whole time and didn’t communicate with me. I will never go back there and you shouldn’t either. Terrible experience, terrible customer service.

Walked in and was greeted with hellos and happily they could fit me right in. Started with a pedicure — their chairs are fantastic massage chairs, some of the better ones I’ve been on. The interior is professional and clean.
The pedicure was nice and turned out great. I was relaxed and decided to get a full set of acrylic nails since they were having a 25%off services sale.
The owner did my acrylics, he was very efficient and did a nice job in a very short time. I did get nicked a couple times during the process, but I’ve had that happen almost every time I’ve gotten my nails done no matter what nail salon I’ve gone to.
Overall, for the price, service, and atmosphere I would recommend trying this place. I would certainly come back if I’m visiting the area again.

Worst experience I have ever had. I went in yesterday for a walk in pedicure and lip wax. The lady was so rough with my pedicure that she made my big toe bleed while working on my cuticles. Today my toe is swollen and red and it hurts to walk on it. And she didn’t even exfoliate my feet well!
If you look at my picture you can also see polish on my skin
The wax, she had no knowledge what she was doing. She put on the wax, put on the strips and ripped it off without holding my skin at all!!! That is basic wax 101 to hold the skin taut while ripping off the strip. I was in shock.
I should have made a fuss but I was in shock. Hoping I don’t have to go to the dr for my toe. I’m cleaning it like crazy and putting neosporin on it

One of my favorite place! They impressed me with my 1^st experience here so even though I live in Marysville but i still drive all the way up to mulkiteo just to enjoy their hot stone pedicure. The staffs are pretty friendly and helpful. Well, its worth giving this salon a try.

They are always so nice and do a pretty good job. Even though I live in marysville I drive up here for the hot stone massage they give you with the pedicure. I am big on having the whole nail painted and the little corners of my toes always seem to get missed but that happens to me at every nail salon. Bring cash it will be like a dollar cheaper.

After years of searching for a new nail salon, I decided that I had found my go to nail shop… I was pleased with the way they did my nails and how sweet the girls were…
Well that wasn’t the case till about several months ago…
The owner Tom has been in a very grouchy mood for the last half of year. Anytime I come in he never greets me with a smile nor does he kindly say thank you after you pay. And don’t get me started if you ask him to punch a hole in your card for the service received. That really puts him over the edge. I have been avoiding him lately just because of his poor attitude. He’s constantly walking around speaking his foreign language and it just makes you feel extremely uncomfortable.
I was told by one of my clients (who also used to go to this nail salon) that Tom likes to fire the girls out of the blue and brings on new ones every so often to keep payroll down. Sure enough that seems to be the case. You can never catch the same girl. The employee turn over is unbelievable. Even the goods ones get let go!
At times you will catch the same girl using the same pair gloves on 3 or so people! They need to pay more attention on sanitation before people start getting fungus out of their salon.
On the plus side there salon is always clean and most of the girls there are pretty sweet.
I LOVE how they put disposable covers in the pedicure tubs! That’s a winner for me!
I do appreciate them having the punch cards and also getting a additional discount when paying in cash.

Nice relaxing area with fountains, classical music, and if you get the deluxe pedi you get wine. I had Amy do my nails and she’s very friendly. I like this place and their valpak deals, will be back!

Nice place… Got us in for two pedis and a mani on a Saturday afternoon with no problems.
The salon is clean and well maintained and there are plenty of stations for both pedis and manis.
My wife’s technician was friendly and seemed to work even harder when my wife ooh’d and ah’d over the pampering. On the other hand my technician had the personality of a dead fish. However, I was satisfied with her work and I guess that’s what matters.
My biggest complaint is the lack of English skills… No one seemed to understand what we wanted and things got translated a few times before filtering down to our technicians. I wasn’t sure if I was going to get a pedi or a shave and shampoo! Lol
Bottom line is we got what we wanted without a lot of hassle for a reasonable price.

My daughter gave me a gift certificate pedicure. I went deluxe. I was seated immediately and then the girls started in. Very limited English, that’s ok but no small talk and lots of chatting between girls. There must have been 8 or 9 women in there and the only tv had a sports channel on. I believe the owner was there so it must have been for his benefit not his customers. It’s pretty assembly line. Don’t think I will return.

I normally go here just for eyebrow/​lip waxes but finally decided to get a pedicure also.
Every time I go in, I am seated almost immediately. The eyebrow waxes are pretty standard. Nothing special but they do in a pinch!
I got the Spa Pedicure and it was awesome for the $ 23 price tag! I had my nails clipped, my toenails meticulously shaped, buffed, and oiled. Then I got a foot massage, leg massage with lotion, sugar scrub, hot towels, and hot stone massage. She was very careful applying my polish and I didn’t feel rushed at all.
I docked one star only because upon inspecting my polish at home I realized it wasn’t as painted smoothly as my regular salon does it and on some nails you could see a distinct line down the middle where she was applying the second coat.
I’ll probably still go get my pedicures at my old place but I’ll keep coming here for waxing.

Let me start by saying that I almost never get my nails done. Today was the first time in five years that I got them done, and I only decided to because I was having a terrible day and decided to treat myself. At first they were nice to me. Then I sat down at a station to get my nails done, and the lady doing my nails would not talk to me at all, even though I was trying to talk. I understand if she is tired and doesn’t feel like talking, but I felt like she was straight up ignoring me. She was also kind of rough with my nails. Another lady painted a chevron pattern on two of my nails, and applied a top coat on one nail when it was still wet; this made the paint run; she got mad at me when I asked her to redo that nail since it looked terrible — she made me feel really bad about it, even though it was her fault. After that, I could just tell she wanted me to leave and did a fast job. When I got home, I realized a couple of my nails were not smooth — as if they did not get a top coat (even though I saw them put a top coat on them??) I also felt as though the staff was complaining about me in another language. If I wanted to feel like sh! t, I could do that for free elsewhere.
Tl;dr
I came in to get pampered after a bad day, and I left feeling worse than when I came in. My nails are cute, but they could be much better. I would not come here again, and I recommend that you get your nails done elsewhere. What a waste of time and money.
DO NOT COME HERE.

Best place to go in the entire area! I’ve tried places in everett and lynnwoood and this place is the best by far! Great customer service too! The guy who does my acrylics is amazing. The deluxe pedicure is the one everyone has to try! Hot stone massage, wax, mint massage, and wine!!! Wine with a pedicure is the best relaxing experience in the world lol I’d recommend this place for everything, manicures and pedicures.

Was not impressed with the service i received, really poor customer service. Salon smelled like someone just took a smoke break inside the building. My nails were done really poorly and the ladies were not nice at all.

The interior is nice. I went in to get shellac done for my cousin’s wedding on Chinese New Year’s since the one I usually go to was closed. I’ve had 5 cuticles cut off too much, not attractive for a wedding. The girl was filing my nail and ended up cutting me. She apologized which was nice but it’s still a painful process.
The shellac is a different story. I haven’t had it for more than a few days and it’s already chipping near the tip. I’ve got a funky air/​water bubble at the base of my nail on few of my nails. My toenails are fine though. I had a different lady do them and she didn’t cut me or anything. I’d recommend their pedicures, not their manicure. I will return to my regular salon.
If I could I would get it fixed at my usual salon but unfortunately I’m out of country for the wedding.

Very clean & nice place. They have great xmas decorations up right now. I go every 2 – 3 weeks for an acrylic fill. They only have 2 techs who do them. Tom or Angel. Both do a great job but I prefer Angel. She actually did my nails at a different salon a while back. For a fill it’s only $ 15 — great price. They have a decent section of colors, regular & shellac. Wish they did have more though. I don’t like to have to buy my own color to bring in. Definately sticking with this place though. I have brittle nails & need the strength of the acrylic. I used to not like them since they looked bulky & unnatural. But Angel does a great job making them look like my natural nail. All other places either make them too long or too thick or too wide.

This place is pretty great, love getting a pedicure here. As others have mentioned, I do enjoy the disposable plastic barriers in the spa, but what I really love is the inclusion of the hot stones into the massage. I’ve never had this down elsewhere and it really does feel great. The chairs seem a step above some others as well. with lots of buttons to keep me entertained, although I never can quite figure out how to get the bottom of my back exactly right. It really has more of a spa feel to it and doesn’t smell overly of nail product like many others do. Everyone is nice and friendly. It makes an excellent way to spend an afternoon with a friend. There’s lots of technicians so I didn’t feel overly rushed like I do at some places even on a busy Saturday afternoon. I think next time I’ll try the gel manicure.

This nail place is great! Awesome selection of colors in shellac, tradition nail polish, opi gel polish, and gelish.
It’s very clean and I loved the serene music that was playing. The girls were super sweet and spoke great English. My opi gel mani was great and so was my pedi. Loved the ambiance of the salon. Didn’t notice any rice maker. Great massage chairs too. I’ll be back!