Stoops Automotive Group

I worked with Terry Criswell over the phone and by email to learn more a preowned vehicle and to negotiate a price that was benenfical for both parties. I live 1.5 hours away from the dealership and would be coming late at night so was hoping to save some time. Terry was very helpful, polite, and informative with the communications. He always sounded calm and honest so I felt good about making the trip out there. He worked with me as needed while I drove there, getting as much as we could out of the way. The car was ready to go when we got there (it was snowing). Everything went well except for the A/​C not working properly. This was a letdown because I had come all this way understanding all things were working properly and at that point had to make a decision. It was too late in the evening for a mechanic to take a look at it. We liked the vehicle otherwise and felt we were still getting a good deal. The check engine light did come one a few days after we purchased the vehicle however the issue seems to be really minor. Buying preowned vehicles can be tough. The other employees were very nice and the showroom was clean. If I lived closer I would definitely consider Stoops in my future car buying experiences or at least visit them early on a Saturday.

I had been looking around online for a used vehicle to replace my current one. While I had traveled to Indianapolis to search at dealers with larger inventories, Stoops offered great customer service and friendly staff all around. Major shoutout to the most friendly secretary in the business who greeted me right away and chatted with me while I waited. Mr. Stoops also isn’t a typical dealership owner. He found time to meet with me, and chat Ball State Sports. His enthusiasm for the community is second to none. Dale was a top notch friendly sales associate, allowing me to figure out what I want to test, instead of pushing car after car at me. It was a great experience buying my first vehicle of my own and I would recommend Stoops to anyone.

The guys there were incredibly nice during my «windshield wiper crises.» They were attentive and quick when it came to trying to replace one of the wipers. (Mine had somehow broke in half and due to it being a rainy day, I needed it fixed.) There was a minor issue when they couldn’t figure out which windshield wiper fit. Apparently Pontiac G6’s don’t make it easy on the owner of the car nor those working at automotive facilities.
Unfortunately I was of little help in finding the correct windshield wiper. After about the 4^th or 5^th try, they were able to find one that fit. Now I just pray that this one lasts long enough that I don’t have to deal with this problem again for awhile. Pontiac dealers, you sneaky people — making it so that it’s nearly impossible to find that perfect windshield wiper. Forcing me to buy $ 25 wipers. WHAT.
But the silver lining was that the guys here really were super friendly and helpful. I usually feel like I’m taken advantage of when it comes to dealing with car issues, but I didn’t run into that at this location.

Had a great experience with the people at Stoops GMC. Pat Bowen is not only a great guy but he’s an honest, genuine salesperson. I live in Chicago, saw a car I was interested in and called Pat. After telling him I would possibly be coming to Muncie he gave me an accurate and reliable quote on my 2012 Acadia. The fair price he offered allowed me to negate the back-​and-​forth negotiations.
Moreover, I had a family member with me that was so impressed he’ll likely be bringing Pat and Stoops his business in the future. I highly recommend using Pat and Stoops if you’re in the northern IN/​Indy area. Great, honest people.