H&R Block

Confirmed an appointment today 2:00pm sunday. I am outside waiting in front of a closed office with the open sign lite up. Customer service offered no solution other than rescheduling.
If i recieve a confirmation notice via email, plan my day around the appointment… you would think i would get a phone call that no one will be available…
Unprofessional in my opinion.

I have never felt so ripped off in my life. I have used a private tax preparer for the last 25 — 30 years and have never paid more than $ 250. Because my preparer moved I decided to drop off my tax info at this Mundelein H&R Block. They assigned my taxes to Tatyana Merkoulova. I had neglected to include my tax form for 2012, so I dropped that off and was told my taxes would be ready in a few days. Made an appointment to come in and she charged me $ 480 to do the exact same tax work that had always cost $ 250 in prior years. I could have taken my paperwork back and refused to pay, but she lead me to believe that the charges were beyond her control, so I paid the fee. Unfortunately I was not aware of how unethical these companies are. It seems incredible that they stay in business when they can over charge like this. I guess it’s because of stupid trusting people like me. «0» stars for a rating!!!

Bummer. I called (1÷13÷2013) the H&R Block in Mundelein, Mike answered the phone. I asked to make an appointment for Sylvia Krackauer. Mike said Sylvia no longer works there. Uff-​da!

I had never had my taxes professionally done so i decided to hit up h&r block and I am so happy I did! I was lucky enough to get an appointment with Sylvia Krackauer and I won’t ever go to anyone else! She explained everything to me, she was so personable! I had the best time gettin my taxes done with her, crazy but true! I can’t wait to get my taxes done with her again! She’s a real professional and a sweetheart!!!