Cheval Manor

Having been in the service industry for many years, I recognize good and bad service. In this instance, the venue was very beautiful. And that’s about where it ended!
I over heard the Karen (Owner) talking to the Bride’s Mom… Let me take that back. YELLING! Yes, Yelling. It was a few minutes past 10 pm. I heard her yelling at a lady who had just laid out hundreds if not thousands of dollars for her daughters wedding. She said the contract said until 10 pm. Granted I wasn’t privy to the contract negotiations, but as a Business owner, yelling at your client while guests where still there and berating her as if she was 10 years old is SO UNPROFESSIONAL! Not to mention the bartender left her station before 10 pm too. If the Owner was so intend on having everything cleaned up by 10 pm, then why not tell the Bride’s mom, during the negotiations… I noticed you have the sparkler send off at 9:45, why not push that to 9:30, so you have time to clean up. The venue is only rented till 10 pm. Karen also told the Mom, that I if you had a business I bet your employees don’t like you! Not to mention I heard hey say to the Mom, I knew you would be trouble from the start. WOW!
As it turns out, everyone chipped in and helped MOM clean and go! I think we finished by 10:15 pm. That being said, I once learned form the owner of a restaurant say… «Never argue with the customer, you just might win»
I hope Karen is Happy, she won… The fact that there have could have been potential customers there is her loss. The venue was very beautiful, but, there could be improvements. For instance, the fact that you have to park in a field is nice, plenty of room for cars, but what about candles or lights that lights a path to the area when it’s dark outside.
Granted there are 3 sides to every story, however, these are the facts as my ears heard, my eyes witnessed and Jaw Dropped in DIS BE LEIF!

The GOOD: Beautiful venue– attended for my niece’s wedding. open until 10 pm.
The BAD: At 10:06 the owner literally yelled (and I do mean YELLED) at the DJ in front of several guests that one more song was not allowed. Most guests had left at this point and only close friends and family were left, and many of us were already cleaning up. Earlier, The venue’s bartender told mother-​of-​bride that she «didn’t do that» when asked to open champagne bottles for wedding toast– so we quickly had to get volunteers to assist us. The bartender then LEFT at 9:20 without any «re-​organizing» and boxing of the many bottles of wine left. I should add the bar was free and she therefore made A LOT of tips. So at 10:30, after loading up 4 vehicles and getting ready for the hour drive home, the owner once again YELLS at the mother– of — the –bride (who financed all of the event and at this point was exhausted) like she was a child, in front of family, friends, and unfortunately potential clients! Very unprofessional.