First Choice Emergency Room

I got an outrageous bill!!! don’t go there unless you want to be over charged for your visit. 3000! for lab (urine and drew blood) 500 for iv that my daughter only had on for 15 mins… and other outrageous charges! Never in my life have I received a bill like this and we have been to E. R’s many times.

PSA! First Choice Emergency Room. One Saturday afternoon, we went to this «ER» for what I later learned to be a mild reaction to a bug bite. There was absolutely no wait and we were in and out in 30 mins. Well, fast forward to 3 weeks later and we got a bill for over $ 1,500! The facility fee was over $ 1,000 alone and the remaining balance was for the physician! Of course we were amazed by this charge. Maybe I am naïve but I thought this little pop-​up urgent care places were more convenient and more affordable than going to a real ER. We called to dispute the charge and with no problem at all my husband got it reduced to about $ 800. I called a few wks later and again, they reduced it to $ 600. At that point I knew the charges were bogus since they were so quick to reduce the charges. After speaking to «Donna», Patient Account Manager who was not your most customer-​oriented person, I decided to just let it go and pay the charges. Another thing I noticed was that every time we called, they would quote the original balance of the invoice and would only quote the lower price after I raised the issue. I’m not sure if this is just a strategy to get patients to pay the full balance or not. I don’t know about you all but I thought these places were supposed to be more affordable than your regular ER at the hospital. Anyway, just wanted to share with others so you don’t end up in the same situation!

I am pregnant and went in for some terrible abdominal pains I was having. It is really close to my house is why we went there. It was 6am when I arrived so the intake process was pretty quick and I was sent to the back fairly quickly. After the initial checks and questions from the nurse there’s about a 15 min wait and the doctor comes in. Checks to ask how much pain I am in, presses on my stomach and says «OK so the person who is going to do the ultrasound will be here in 30 minutes». 30 minutes later, he comes back and says she’ll be here in 30−45min. So we wait and wait. She finally gets there and is silent takes a zillion images but is giving no feedback. We are asking if everything looks normal etc, and the only thing she says is that I’m just taking pictures for the doctor. The doctor comes back after about 20min of having an ultrasound and says. «Ok you can go now be sure to follow-​up with your primary care doctor. So of course my husband and I are asking numerous questions to see if everything was normal, should we be worried, is the baby ok. All which are answers I believe would have been given with no question. Very casually he said Oh your fine, its normal, no worries. The people there seemed very uncaring especially the doctor (who was visiting from another location) and the ultrasound tech. The nicest person there was the receptionist; who seemed to be the most concerned about me and my unborn child.

Review is based on 2 visits within 5 days of each other.
First visit: top notch, professional service. The staff was friendly, polite and eager to help. Everyone from the gentleman at the front desk to the doctor was great.
Second visit: same guy at the front desk (Thanks for the help!) everything else was a complete disaster. Condescending attitudes from everyone involved, including the doctor who decided that filling out paperwork before providing treatment to a patient with breathing difficulty was a good decision.
Never again.

This place should be a desperate choice for EMERGENCIES ONLY. My wife and I went in separately within a week. My wife to get a fly removed from her ear and I went in with a stomach issue. After our insurance we owed 1,600 between the two of us and my stomach issue was misdiagnosed.
I was shocked to see all of the positive reviews of this place online. Its either the work of a marketing company or people that haven’t received their bills yet.

Came in with extreme pain in my stomach and they took me RIGHT AWAY!!! They knew I was vomiting so they just took my id and insurance card instead of making me wait to do paperwork. Nurse was amazing at trying to help me while I was sick in the room. They immediately hooked me up to an IV… got it in on the first try (and I am scared of needles). They got me to stop vomiting first and then the doctor came in within 10 minutes. They ran tests to see what was wrong and worked on my pain management. They were also helpful in speaking with my husband about the issues I was having so he could be informed. The staff and doctor was just amazing!!! I would come here in a heartbeat if I ever had an emergency! Don’t waste your time going to a big hospital when you need help RIGHT AWAY!

Went in for a random lump on my arm and bruise that was increasing in size, got in within 5 minutes, everyone’s was exceptionally nice. Nurses offered me water and remote to change the TV while I waited for the doctor to finish a stitch on a child. Was very informative and helpful with what the cause could have been and how to remedy it., and extremely nice and quick check out. Couldn’t have gone to a better place to quickly see me with such a kind and positive attitude.

STAY AWAY. I took my daughter there for a strep test when her pediatrician was closed. We were there for 20 minutes, they took her weight and temperature and did a throat swab.
They billed my insurance $ 1,400!!! Yes, $ 1,400 for a throat swab.
And being that they’re an emergency room, it goes against my deductible and I’m responsible for it. What a horrible surprise. The fees are absolutely ridiculous. You’re better off at CareNow, you may have to wait longer, but at least you won’t have to live off rice for the next 6 months to afford it.

My daughter hurt her arm last Wednesday, and this happened to be the closest ER to me. There was only one other car there, and I didn’t see any one in the waiting room. Once I completed the paperwork, they were able to see us right away. The whole visit took about an hour. Honestly, it was kind of a blur with my daughter in so much pain while trying to stay calm and console her. What I did remember was how friendly and professional the staff was. They were able to make this highly unfortunate situation less stressful through the care and treatment my daughter received.
They took x-​rays of her arm and gave me a CD of them to give to our orthopedist. My daughter had a forearm fracture so they put her in a soft cast and a sling, gave her some pain medicine, and prescribed some pain killers for her. The nurse was in and out of our room and apologized for taking so long, but this was the quickest ER visit I’ve ever had.
I called First Choice after my daughter’s visit with some questions on her injury, and the nurse I spoke with was very helpful. The doctor also called to follow up on my daughter’s injury.
I would come back to this ER facility. Hopefully we won’t need to anytime soon!

DO NOT go to this place if you do not have a real emergency. They will charge you for every little item just like a hospital. If you sit in a room for 30 minutes, they will charge you around $ 700 just for the room. If you have a real emergency, they will likely transfer you to a real hospital because they can’t handle things like surgery so you will get charged twice. Overall, unless you have very specific things like broken bones or emergency services they can treat without transferring you, do not go here.

Clean, Prompt, helpful, caring, free care package after discharged.
Highly recommended.

We visited the First Choice ER on Tuesday of last week and were quite impressed with all of the staff there. The treatment we received was great and most amazingly the pricing was (are you ready for this?!) realistic!
The location was rather deceiving, but once inside it was like being in a full on hospital. I highly recommend this facility and plan to give them my business. But hopefully not anytime soon. ;+}

BEWARE!!! I called this place to ask if this was a reasonable place to bring my daughter over the weekend because we thought she had strep. It is located a mile away from our house. The lady was very nice and said «of course, bring her in.» I had them check our insurance and she said that we had great insurance and that we wouldn’t have to pay anything out of pocket. Come to find out our daughter didn’t have strep throat and they said it must be a viral infection. We were there probably 20 minutes.
Fast forward a month later and we get a bill for $ 1820.00. They billed our insurance over $ 900.00 and we are responsible for paying the difference. Are you kidding me??? We weren’t even there a half hour and they are trying to charge us close to 2 grand.
We called the office and they said «sorry, there is nothing we can do.» So it looks like we are stuck with this outrageous bill for a simple strep test.
The facility itself is nice but I urge you to only go if you are experiencing a true emergency and have no where else to go.

Poor Service, Sadly way over priced too. Was billed over $ 1,100 for a «sinus infection». Was not notified that they did not have non ER service. Were not willing to waive the $ 800+ «Facility Charge» which was hidden in the last page of the T&Cs with no mention of the price.

Today I found out I am allergic to penicillin. I have been taking it for a month to treat a tonsil issue but this morning I took it and noticed 30 minutes later that my tongue was swelling. 15 minutes later I was still concerned and really did not know if I should go in or not. I called my PCP and got a recording. I left a message and then decided I needed to go to the minor emergency clinic. Somewhere they could intubate, if needed. Scary. I was all alone and I kept thinking of what my sister tells me over and over… Don’t wait until you need an ambulance. Her husband is a first responder and they can only do so much. It’s much better to head to a qualified place, before it becomes a life and death situation. So, off I go. I think I was starting to have an anxiety attack when I arrived. I have never had one, but assume some of my symptoms may have been related to fear.
So, they asked for ID and I handed it over and they whisked me back immediately.
After vitals and an exam, they started me on big doses of steroids.
They also gave me 2 acid reflux pills stating that it helps stop histamines. They then put me on an IV and watched me as the symptoms subsided.
The place is SPOTLESS clean. Like I am the first person ever in there, clean.
The employees are nice, concerned and gentle.
It is exactly what you hope for in an emergency situation.
I signed papers and they file with my insurance.
My PCP is unresponsive, hospital er’s are slow, indifferent and full of sick people and germs.
First Choice is my First Choice, for sure.
This was not my first experience with them… A year ago my husband went in for a severe asthma attack and we had the same great experience.
I recommend you use First Choice instead of going to a hospital ER unless you think you will require surgery.

This past Friday evening, my gracefull self, took a tumble out of our RV and rolled my left ankle. After icing it for about 20 minutes and trying to walk, we decided we better get an xray. This was the second time I had done this in less than 2 months but this one was way more painful and the swelling was beginning.
We decided to try First Choice ER not far from our home, on the recommendation of a good friend. When we first drove by we thought they were closed since there were absolutely no cars out front… 7pm on a Friday… We parked once we did determine they were open, went in and filled out the first time patient forms and were escorted right back to a room.
The male nurse was extremely nice, took down all my info and got my vitals. The doc came in said yep, let’s get some pictures and the tech came and got me for my xray immediately. Here is the only reason they did not get 5 stars… The xray tech knows I am there to xray my ankle… I had to ask for a wheelchair. He obliged but I would think that would just be policy for liability purposes.
xray’s done, Doc sticks his head in says no break, let’s just immobilize. The nurse came in with boot and crutches They filed with my insurance and and I was out of there in less than 40 minutes. MUCH better than what my hubby and I call «hospital time». Went to Yogurtville in the same area and home.
It is the same billing as a hospital ER visit so check your policy.
I will use them again and recommend to everyone!

They were fast and responsive. My 5-​year old had an asthma attack brought on by allergies, and we were seen within a couple minutes of entering the ER. They were able to do chest X-​Rays on-​site and evaluate, treat and release her in about 45 minutes. They provided several prescriptions and further treatment suggestions. Very friendly staff as well.
Overall, great experience.

Talk about Fast, Efficient, Focused and Friendly…
Other than the paperwork (can’t get around it folks) this is one of the best care experiences I have ever had. As a retired motorcycle racer I have had a few. I went in there with a problem and inside of 1 hour from the time I hit the front door I was leaving feeling better than ever.
Miracle Worker, no but close to it. Great staff as well. They will play it serious or as in my case keep it light hearted as you want. Who thought that a Doc-​N-​The-​Box experience could be so fantastic! I HIGHLY recommend that you would use them if the case arose. I’d give it 10 Stars if they’d let me.

I was extremely pleased with the courteous staff! Everyone was so nice. We didn’t have a wait at all and the whole visit, including x-​rays and putting on a splint, took less than 2 hours. Highly recommend!

I must say I was VERY impressed by the staff at FCER. I have been their 3 times, and each time they got me in right away without any waiting. If you are needing immediate attention, I HIGHLY suggest going to First Choice ER. Just a reminder though, this is an ER, so make sure you know what your insurance will bill you for an ER visit prior to going in… The only thing I found they could not do was a spinal tap that allowed for a immediate analysis as I waited, other than that, they are great!