Hobert Pools & Spas

DO NOT for any reason use Hobert Pools.
Communication Communication Communication does not exist within Hobert Pools.
My pool was somewhat finished in Nov of 2015.
I’m still trying to get things repaired/​fixed since Nov with just excuse after excuse.
* I asked very very clearly before contract was signed will I be able to control everything from my phone except for deck jets and bubbler and answer was yes — not correct and they had to add a manual switch for the blower — not happy about this
* Window Heater Distance — Wasn’t measured correctly so was required to seal off a window — This should have been caught and brought up before contract was signed
* Gas company that Hobert uses argued with me on fixing 3 sprinkler lines they cut and after realizing it was their fault they fixed it
* Copping company that Hobert uses got lazy at end of project and laid down stone that didn’t match rest of pool in most noticeable place
* Copping company tried to stain stone which didn’t work nor would last anyway after asking it to be replaced
* RB electric which Hobert ran new electric line which I paid 1500 dollars and didn’t move it far enough towards fence
* Was charged additional 200 dollars for Flagstone on Hoberts decision to raise spa with gunite without my approval ahead of time
* Very slow or no response from Hobert mostly from the project coordinator– even if someone is out sick someone should be checking and replying to the
and not have the customer wait for responses
* Wasn’t told about fence latch needing to be moved until after the fence was installed
* Wasn’t told about additional alarm purchase required by city until last inspection — Not sure if this is new requirement but was never asked by city about it. My neighbor got his pool installed last year and this wasn’t require in Richardson
* There were no plans for drainage on deck pool and I had to recommend a drain put in
* Paid additional money to have outlet installed in back corner and RB told me they wouldn’t install it because needed to be 10 feet away instead of 5 feet away — After calling Hobert and RB calling his boss they finally installed it.
* Umbrella cap was suppose to be further out on sun deck but they ended up putting right next to bubbler.
* One of the crews left wood and nails in driveway and my wife got a nail in her car. I personally think each crew should clean up their own stuff but when you’re working with nails they should defiantly be picked up before leaving the job. I also had to walk the yard to pick up nails in yard. I have 2 dogs and 2 young boys that don’t need nails in their feet.
* Was told on several occasions would have temporary fence put up but even after asking was never put up and in 1 case our dog got out and took over two hours to find him.
* Was told we were waiting on city to inspect for pre plaster several times and come to find out they had already inspected almost a week earlier, communication issue with project coordinator out sick and no backup
* Since the «Completion» of the pool I have been promised for months that the copping, tile and end cap would be fixed and nothing since November of 2015. I have called and asked to speak to the owner of Hobert pools for 3 – 4 weeks now with no response and when i call they have excuses.

After researching a couple of pool companies in order to find the best business to build my pool, I chose Hobert Pools because of their «lifetime no leak» warranty they offered with their product. WELL, my brand new pool cracked after just a few months. I contacted Hobert and they sent a repairman out to «fix» the crack. All this guy did was put putty in the crack to help the appearance. I asked Hobert at that time about their no leak warranty and they told me it was not leaking and that they had fixed the problem. A few years later that crack grew from just a few feet in length to the entire length of the pool. Several other cracks also appeared and it was obvious that the pool was loosing water now. They sent an older gentleman out to look at the cracks and he said that the gunite was probably cracked and that Holbert would eventually take care of their product even though we were now going through drought conditions. Hobert stopped the leak again by filling all the cracks with some sort of putty. WELL, a few years later and cracks have grown even worse Hobert is blaming it all on the ground movement and will not warrant their product. EVEN THOUGH THE ORIGINAL CRACK SHOWED UP JUST A FEW MONTHS AFTER THE POOL WAS FINISHED, AND WE WERE NOT IN DROUGHT CONDITIONS AT THAT TIME. I feel ripped off by Hobert because all they did was put a bandaid on the problem, instead of addressing the cracked gunite. NOW they tell me the pool needs to be remodeled (replastered) but will probably crack again. YOU THINK? Just wanted to warn anyone to avoid Hobert Pools if you want a quality pool.

Talked to Kristi to schedule appt. She is great. However, the Service Manager/Owner’s daughter, Linda is rude and cut me off, doesn’t listen. Informed me when I asked if she was the owner that her Dad was the owner but she told me «you won’t be talking to him». This company was built by Hobert Murphree, who apparently was big on service. If this woman is his daughter, she sure didn’t pay attention to this concept. Very disappointed and disgusted.

We have been with Hobert for several years and actually bought and built our pool with Hobert. We recently had a part go out that we replaced less than a year ago. Hobert told us we never bought the part, yet we had a receipt from Hobert. Hobert failed to honor the warranty and when we questioned them we were yelled at. The service department management is not friendly. We switched service companies due to this very bad experience.