Sam Berri Towing

Rude as shit! Whoever the receptionist is, she was a complete bitch from the moment she picked up! I only called to inform them in advance to have a driver meet me and that I would be on my way to get my car, she had an attitude and told me «if the driver is available, otherwise you’ll have to wait» –hangs up– … Mind you I have a 1 year old with me in my car as I wait.

My husband & I broke down at the ranger station in Calaveras Co. Our tow truck driver was a young man named Zack. He had to flatbed our p/​u & tow our trailer to to a local mechanic. He was so helpful & accommodating in a stressful situation. After dropping off the truck he towed the trailer to a lodge in Arnold as we’d be spending the night. He helped us with unloading camping gear from truck to trailer to room etc. Zack, thank you for being so polite & helpful !
Mike & Vickie 8÷28÷14

I would not recommend this tow yard to anyone. After my car broke down in a very unsafe place where it was necessary for the CHP officer to push me to a safe location, the tow truck driver from Sam Berri tow informed me that AAA would cover the storage of my vehicle until Monday when auto mechanics would be open. On Monday when it was time to remove my car from storage, the tow yard demanded $ 200 for storage fees. They continue to state that I was informed of the fees and signed off on them. This is incorrect and now I am stuck with paying for something I was told would be free.
If the tow agent had given me the proper information I would have dealt with the situation differently. This incident is very disconcerting. To make matters worse the customer service received by the woman, on Saturday morning, at Sam Berri Towing was awful. She should be ashamed of herself.
Talking to management at this location did not ease my mind. I was advised of many other options I had at the time, yet was not advised. Part of customer service is giving all the necessary and correct information for the consumer to make a decision. This did not occur. I required a service and was taken advantage of by Sam Berri Towing. Even worse they refuse to accept a role in the incident, only apologizing while expressing where I had gone wrong.

We just had our car towed from the gas station in Big Oak Flat to Stockton (~80miles), using the insurance roadside assistance. Although the sudden car breakdown was completely ruining our plan to Yosemite for the weekend, the tow driver from Berri Sam Towing (Billy) was very cautious and professional. The sun was about to go down — can you imagine that?
We were very impressed with his driving and towing skills — we had to sit in our car since the truck cab did not allow pet inside, and we were afraid that the car on the flatbed will be very shaky and we would get sick coming down on 120, but Billy drove better with his tow truck THAN I’d regularly drive mountain roads on a bmw. His driving skill with his tow truck, while us and dogs are on the top of flatbed car (probably like 12 tons total), was ridiculously smooth and efficient. We couldn’t stop thinking that Billy was thinking of us and trying to drive as smooth as possible — which also helps the condition of his equipment too. The driver seems to know the weight distribution of the entire truck/​car really well, and the drive down on 120 was nothing but enjoyable — kind of hard to imagine that your car is being towed at the end of the day being the best part of the whole failed trip to the Yosemite.
Since the trip was long, the driver stopped in the middle to make sure we’re ok. We were told to use the horn if we needed anything. Very thoughtful. The broken car was dropped off at our home garage in stockton, and Billy was so skillful that he was able to roll down the car INTO the garage in the tight spaces.
It turns out, our tow truck driver gets many awards in the tow truck competitions in the state. No wonder. It really shows.
We wish we called them first. The first closest tow truck company kept flaking out after FOUR hours of waiting. We got fed up and asked the ins. to switch company.
We hope not, but if we forget to turn off the AC again climbing up on the old priest grade, we are definitely calling up Berri Sam first.

Q: Who do you call when your toe falls off?
A: Sam Berri Toeing. :-)
Honestly– they are fast, open always and do a good job. They also know know the best local places to take your poor broken car where it needs to go to get repaired.