2 Local Gals Housekeeping

DO NOT USE THIS COMPANY!
The worst experience I’ve ever had! We purchased a home and wanted it clean before moving in. This company sent three girls out to clean and they left without a single room being completed. After being billed for over 16 hours and not one room in my home being completely clean I decided it probably wasn’t a good Idea to pay for additional cleaning time. There was no organization to their cleaning, they were all over the place. One girl spend hours cleaning a couple window seals. and they still had dead flies and dust in them when she was done. Another girl spent four hours on two bathrooms (under 250sqft) that were left without the walls being washed, cabinets not being washed and dirt and grime in the tub. One girl cleaned a ceiling fan and left all the dust on the carpet below. I could go on and on but I think I’ve given some good examples of how they operate.
The worst part is I tipped the girls before realizing they hadn’t done much of anything!
When I spoke to the office about it and asked for a manager to come take a look they declined but said they were willing to send another employee out for a few hours… Why have another employee come out that is going to do a crappy job?!
I am a business owner and I can’t Imagine handling a situation the way they did. I’m not the type of person that usually complains about companies or writes bad reviews but I think I owe it to others to let them know my experience before they hire this company.

I have terrible allergies and the gals cleaned my place, got rid of the dust. They did a nice job. I am using them again.

Way too expensive for the light cleaning they did! I called and told them I need some deeper cleaning done and they charged me $ 35 per hour! I thought ok they will clean it well. Not at all! Took 6 hours for her to lightly dust vacuum and wipe down counters! $ 200 and my house is still dirty! The girl also had an attitude as I asked her to Clean a specific room first so I could work in there and she refused saying I messed up her system.
This was my first time hiring a house cleaner and I was very disappointed and I use to clean hotels and houses and I was good and fast but I recommend going somewhere else!

Very happy with Two Local Gals housekeeping! Scheduling our appointment was easy and Brittany was very accommodating when I needed to change the day of our scheduled appointment. Lisa showed up on time and left my apartment spotless– which is a great accomplishment given the insane hard water in North Salt Lake ;) she was also very sweet! We will be making another appointment with them in the future. Highly recommend!

Sorry but I actually wanted to give a 0.5 star to this housekeeping service. I heard this company was acquired by glover and we usually do our cleaning through them and they do a awesome job but when we scheduled it this time for some reason they transferred it to this company and when they sent someone for cleaning they did not do a great job. I felt I could have done a better job. I had to end up cleaning some time after they finished (imagine that) and they are actually supposed to be a professional housekeeping servicing company

If i could give zero stars I would. This is the WORST run company i’ve ever come across. They have zero customer service skills. If you call with a problem you will have the same sentence repeatedly told to you like you’re partially deaf.
I hired this company to clean my mother’s home as a gift. They charge $ 30.00 an hour (per girl) plus a $ 20.00 service fee which came out to $ 200 for 3 hours. Thus, I expected A LOT. They were an hour and a half late and one of the girls had a very bad attitude. I looked past the bad attitude being that she was probably stressed from arriving late. She also had a child in day care that needed to be picked up and mentioned immediately that there was no way they would be cleaning the whole house because of timing.
They started cleaning and were flying through the rooms, missing a table completely that still had dust on it. When my mom mentioned this, the same girl had a total look of disgust on her face. Then, she yelled at my mom to get her a broom and a vacuum cleaner because she was ‘too tired’ to get theirs out of the car… hmmm what are we paying the $ 20.00 service fee for?
I told them that we understood the need to leave on time but not to feel pressured to clean the whole house and to just clean everything well that they could get to. The woman said, HONEY, I’m trying to clean your house and i have four kids at home that i need to get to and we will not be staying later because WE DON’T GET PAID overtime.
I tried not to lose it at that point. I called the office and they were very apologetic. I thought everything was great, they said we would be given a credit and they would send other girls to clean the house. They then called the girls and asked them to leave. When they left we noticed that besides a bed nicely made (after my mother asked them to), what was cleaned was NOT cleaned well. For $ 30.00 an hour, I expect perfection.
The next day I spoke to them and they said we would be given a 1 hour credit for the inconvenience and could come tomorrow… which was a Sunday. Um, thanks but no thanks… I did not want cleaners in our house on a Sunday (hello??? utah county) and there was no way that after the stress they put my mother and I through I was going to go through that again.
I asked if we could simply have our money back for the time ‘attitude girl’ was there. They said there was no way they could do that. I got the same message repeated to me over and over in multiple phone conversations. I couldn’t speak to a supervisor because she was ‘out’ and apparently there was no other way of contacting her… really? Jessica, the supervisor, never called me back as they said she would.
If they were smart they would’ve done what I asked (very modestly). I basically ended up paying for a massive attitude, stress, and subpar cleaning. That way, the next time I needed to hire a cleaning service I would’ve at least considered them. Now, all I have left is this Unilocal review and a complaint with the BBB.
Extremely bad business. Don’t even give them the chance.

We are selling our house so we hired 2 local gals to deep clean our house before potential buys came to look at it. We made a list of all the things we needed done. The women who came were very sweet BUT did an awful job. There were multiple spots they skipped. When I brought it to their attention they said they had tried to clean that part already and the stuff wouldn’t come off. When I asked them to try again, all of the sudden they were able to magically clean it with one wipe down. One of the things we specifically asked for was for our walls to be cleaned. Before they had left I noticed they were still very dirty. So I asked if they could work on on them. They told me they worked very hard on them and again they stuff wouldn’t come off. So I told them if it can’t be done that is fine and the rest looked fine. As they left. They left all the garbage bags in the house. When they were gone and went to check out the walls again and found that they were still DUSTY. Meaning they hadn’t even touched the walls. So I spent the rest of the night cleaning the walls myself… Which all the spots came right off… When we called to complain the receptionist was rude and said that the girls did everything they could and they worked very hard and long. (Obviously not true) and that I had told them they did a great job. (Obviously not true) I would never suggest this business to anybody it’s a waste of money and time.

After using another local cleaning service and feeling very disappointed in the high cost and shoddy work, I called Two Local Gals. They stayed three hours, charged me a third of the cost of the other company, and did wonderful work. I was very very impressed! My house was spotless. Thank you!

These gals are hard working, reliable and professional. I have used this company for 2 years on an ongoing basis to clean my home. I love that they do such a thorough job and even help with organizing when needed. The bathrooms and kitchen sparkle. It always smells fantastic. They get to all the little details and find time to do extras. I have watched their methods and they use sanitary means to get the job done right. The housekeepers are very personable and I trust them whether I am going to be home or not. I highly recommend this company to anyone looking for a housekeeping service. I have several family members and friends who have had the same care free results as I have.

WOWZAS!!! 2 Local Gals are AMAZING!!! I called, scheduled the appointment, and just like magic 2 Local gals showed up and cleaned my house from the top down!!! They didn’t miss one spot!!! I am happy to say not one dust bunny survived the visit!!! The office gals were awesome and I have since signed up for weekly service!!! I have used American Housekeeping, Molly Maids, and a handful of independent house cleaners… no comparison! !!! 2 Local Gals are the very best!!!

I had these gals clean up my moms house to get it ready to sell. They went above and beyond and made an old house sparkle. We listed it and sold it on the same day! Thanks 2 Local Gals!

Wouldn’t use them again.

I have never hired anyone before until yesterday and they were great to work with. The gal Heidi that came was awesome I just needed the bathrooms cleaned (big job) and I was so happy I told my son he cant use the bathroom EVER:) Thank you for making this not embarrassing for me and great response time. Would recommend to anyone.

Just used this service for the first and last time. The two gals were slow, and in two hours of a not so dirty house, got little accomplished. WAY OVERPRICED. They didn’t even know how to make a bed!!! Forget this crew and find someone more experienced and much cheaper.

Paid for 3 hours of cleaning by two and through my Control 4 system show that they were here 86 minutes. Much more expensive than my last clearners who have since left the business. I’m extremely unhappy and will recommend that you never use them.
* Has spots on the wood flooring all over where they used some cleaner, left it on for a while then wiped off. There are spots like this all over my condo wood floor
* I have a three bedroom condo. Sheets and rooms where clean in two rooms so this simply left one room (Master).
* The shower in the master bath still has dirt in the grout
* Rugs for the master bath where left balled up on another rug.
* Trash wasn’t taken out
* Dishes were left in my sink and on the counter (- shocked.
* Towels left in the washer — on my note I asked that the bathroom towels be cleaned. I guess they didn’t want to spend time (which I paid for) to wait for them to dry.
Lastly their own cleaning towel was left in the bathroom sink. I am very unhappy — I over paid and didn’t get a cleaning as expected.

This is going to be a hard review to write. I was super excited to hire out a one time cleaning service for a late mother’s day gift. I called 2 Local Gals, spoke with Ron and got an estimate. I feel I was accurate on what needed clean and how dirty it was so they could accurately quote the time needed. We decided on 2 hours, but since I requested window sills we bumped it up to 3 hours. Ron was great to work with.
After reading the other review on here, I called Ron the day before-​let him know I was concerned about the review and that I really wanted to be happy and come home to a clean home. I also made sure to give really good notes about what I didn’t want clean (beds, dishes, laundry), and what I did want clean (all dust, dirt, crumbs, and hair gone!) this way there was no confusion.
Ron called the morning while his staff member was at my home (I was at work). He said that since the house needed picked-​up a little they would need another hour to get everything done. I was fine with that-​it was probably true-​so I gave them permission to do 4 hours. I was happy that they kept me in the loop and let me know instead of running short on time and leaving it undone.
Ron asked that I stop by closer to the time his staff was scheduled to leave, but I couldn’t due to work at that time. Instead I went home about 3 hours into the cleaning. I have to say I was really disappointed and worried when I stepped into the house. You could tell that some cleaning and beginning of cleaning was done in the kitchen. I checked in with the cleaner and made sure he didn’t have any questions. I didn’t want to get too worked up at first glance (sometimes those cleaning tasks aren’t too visible at first). I asked him what he’s done and he said that all the dusting was done and he basically just had to finish the bathroom (he was doing mirrors at the time), and vacuum on his way out. This really worried me because MUCH MUCH more needed done. I was hoping he was just summarizing. I walked around and looked a little closer. None of the shelves/​tables were wiped down, the floors weren’t done in the kitchen, the window sills weren’t done and he hadn’t even touched the laundry room. He did have some dirty areas in the kitchen done which makes me incredibly happy. I brought up all of the areas to him and he said he’d make sure to have them all done.
He only had an hour left, so again I was kind of worried (especially with the negative review below). I called Ron and let him know my concern. He was great. He listened and assured me he would call the cleaner and make sure they were on track and had enough time.
Fast forward to 3 p.m. (this started at 9 a.m.) My husband comes home and he’s still there! I’m not sure if Ron approved extra time at no charge or what. I haven’t been charged for it though-​which I appreciate. He stayed until a little after 4 p.m. That’s 7 hours folks.
The house looks pretty good. Everything I expected is clean. He missed a few spots like moving the appliances out and cleaning behind/​under them, he didn’t touch the computer desk-​but it was cluttery, I noticed things weren’t put back where I had them-​but that’s understandable. I couldn’t quite tell if the floor in the bathroom was done-​if so he missed spots because there’s clearly one of my hair clips still in the corner and dust on some of the bathroom shelves.
This is my first time hiring a cleaner and I’m sure if I had it be a normal thing they would get these things as time goes on. I don’t think I set my expectations too high, but I was clear with them.
To summarize my book-​they maybe didn’t do the best job in the beginning (I’m not sure what all he did those first 3 hours), but they fixed it and made sure the job was done right. Usually what matters to me is that a company is willing to make it right and do whatever to meet your expectations. Ron made sure this was done. I’m not sure if I would hire them again because of how long it took him and the fact that I’m not sure what I would have came home to if I didn’t come and check the house, then call Ron. However they were good people to work with.