Lolabella

Very expensive clothes, so I usually only buy things on sale. It’s fun to look at current fashions.

Ordered 2 shirts in March. Still haven’t received it to this day. Tried contacting them via email and call and still have not gotten a response back. Terrible customer service. :(

I’ve been to this store only a handful of times. The idea of this little store is cute, but well over priced. It’s been a mixed bag as far as customer service goes.

Cute clothes

Pure awsomeness! The girls were very helpful in helping me get the perfect gift for my special girl!
Thanks for the help, she loved the jeans and the shoes fit perfect:-)
I will be back for the hat and maybe the purse…
See you soon.
Thanks,
Steve

Seriously? This «boutique» is a joke. They have Toms. They have jeans. They have wallets. They have the most HORRENDOUS customer service in the West. The high school rejects that work there are absolutely the most pretentious girls to ever work retail. Do you want a size of shoe? Well, you have to go to the counter, break up their gossip fireside, and beg them to get it for you. Dressing room? Maybe if you’re famous. It’s apparently asking too much to get human decency out of the staff. DO NOT waste your money here. There are so many other places to shop.
LATEST EXAMPLE:
Most recently, my 18 month old daughter and I went in to get her a pair of baby Tom’s, because Nordstrom didn’t have the color we wanted. Biggest mistake as a consumer. While we were looking, I let my daughter out of her stroller, so we could try on the shoes. While we were waiting (forever) for the clerk to come back, my little one grabbed some flip-​flops off the bench and dropped them on the ground. Cheap, boring flipflops. A short haired brunette twit ran over (fastest I’ve ever seen any staff in that place move) and yelled, «Oh My GOD! We can’t have her doing that to the merchandise! What is she doing???» Seriously? Let’s have a discussion about proportionate response. She made us feel totally unwelcome, and between her rolling her eyes, and sighing so the store next door could hear, I was mortified. Not at my daughter’s behavior, but at her reaction.
Needless to say, NEVER AGAIN. Don’t waste your time or money there. Nothing is worth being treated like second class to these girls.

Sounds like the first review was written by the owner or manager of the store.. .
I will not be shopping here again. I’d much rather go to Nordstrom where employees actually act like they care. The girls here are snotty and rude and act like they are so much better than everyone.
Never buy here. You can find everything they have a Nordstrom for a better price and you’ll get good service.

I promise as soon as you walk into Lolabella you either 1– won’t be greeted until YOU are ready to make your purchase or 2– you are greeted poorly by a snotty teenage/​younger adult female who thinks she’s better than everyone because she makes $ 10 an hr working in fashion. I have never had a good experience here and told myself almost a year ago I would never ever shop here again. And I haven’t.
If you are looking for over priced, generic, bedazzled jeans and bad service. You’ve found your match! It really is unfortunate Lolabella hires younger people with ZERO customer service skills and little to no sales experience. If I had gotten the quality service I believe in and give on a daily basis at my job, this review would be going a completely different route. They have a lot of adoreable peices I could justify spending my money on BUT I refuse to support a business that treats its customers poorly.
You can get better fashion and better service anywhere else! Skip the trip to Lolabella.

I was desperate to find a boutique and Lolabella happened to carry some of my brands. However, their collection is limited and not as tasteful as their price tag might suggest. Still, I thought, I really need something to wear to work.
The defining moment of my experience here was when (while ringing me up) one store girl tells the other store girl: «Yeah, we can charge more because we use tissue wrap.» (Insert giggles) Then as they’re clumsily «wrapping» my nearly $ 300 worth of clothes and their tissue wrap is falling apart, the one store girl says to the other: «Oh, just throw it in there.» Then they hand me my receipt and turn around to chat about something. Probably that guy from Twilight. But not so much as a thanks for blowing a bunch of cash in my store.
I, on the other hand, appreciate the lousy service and the crinkled tissue paper that’s your justification for charging me so damn much for last season’s clothes.

Lolabella, which is a sister store to JMR, consistently has excellent service and incredible clothes. They carry Trovata, Juicy, Theory, and James Perse, just to name a few. I stopped by this weekend, and they were having an awesome summer sale, so I was able to pick up some adorable clothes at great prices, which was an added bonus! They also carry a great selection of shoes, as well as basic tanks and leggings. Lolabella is one of the best boutiques in SLC in my opinion. Love it!