Unleashed Dog Hotel

I boarded my older Labrador at Unleashed Dog Hotel in September 2015. I had emailed and called, talked to a girl about my concerns with having a little bit older dog. She had assured me this was a very well staffed place with employees that loved dogs. I am not one to take the time to write out a negative review but my dog was treated terrible at Unleashed. My dog is 11, he has been boarded 2 – 3 times a year for the past 11 years. Each time he has boarded at other boarding places in the Salt Lake valley he has come home tired but happy. When I went to pick up my dog at 5 pm after Labor Day weekend I waited over 15 minutes just to talk to someone. I could hear my dog barking like a crazy animal behind the doors. When the guy brought him out to me my poor dog was covered in poop! He said my dog had an accident in his run overnight. My dog has been perfectly house trained for years and never had accidents when boarded at other places. He has no problem going 12 hours at night without being let out. I had brought his bed from home and asked where his bed was and the guy said they had just put it in the wash and that my dog had been laying on it all day. Unleashed left my dog covered in poop in his run on a bed covered with poop ALL DAY LONG! My dog was choking himself on his leash and wild the second he saw me which is completely unnatural for his behavior. I had to leave his bed there (after the guy offered to give me his sopping wet bed covered in poop) and spent $$ on a new one. I had also talked to the very unorganized girl when I dropped him off about scheduling a bath before pick-​up — and had specifically made a later pick-​up time because she had put him in to be groomed. Obviously since he was covered in bodily fluids he didn’t get a bath and the guy said they didn’t even have a groomer??? Very poorly run on the care side and the business side.
I would NEVER take my dog here again and would tell anyone else to look elsewhere to board your dog. Truly I am surprised they are still in business. They are understaffed and under trained. The facility has a terrible odor which means it is harboring bacteria.

Overall positive experience but some things to consider. Had three dogs stay for a week who all had current vaccinations, yet came home sick. Two dogs came home with colds: runny noses, eye boogers and would vomit. Be prepared to have your nostrils offended. The lobby stinks so bad, totally expected but be aware. Positive things: staff was so friendly and helpful, my dogs were exhausted from playing so much and the price is comparable to anywhere else in town.

think Unleashed started out strong with all good intentions, but they are struggling to find what works. I boarded my dog there may 2015 for 5 days and all seemed fine. When I returned in Sept to drop off vaccine records for a Sept boarding, I was no longer comfortable with this place and canceled. 1^st off, the issue of webcams. Both Dog Mode and Camp Bow have them and if you’re not offering them, stop with the excuses about the equipment being wrong. Why are they not installing webcams?. 2^nd, the K9 turf. I was all over this concept thinking it was the greatest back in May when the Hotel was fairly new. Now there is definitely an issue with smell. Number 3, No outdoor space. Dogs that are house broken still feel the need to go outside even with the «stinky» turf they have indoors. A dog being boarded for a week won’t get outside/​fresh air/​sunlight for a week. Not great.(unless you pay extra for a walk outside maybe) They have changed the back room set up sense May. They now have the dogs fenced in according to size and they rotate them into the play area. This Hotel is not a free play hotel like Dog Mode or Camp Bow Wow. It is not. Dog’s are fenced/​kenneled until its their time to go to the free play room.
I was rather surprised when I was charged for my ½ day trial and sniff test. Regarding the sniff test. I was met by a young man that explained to me that the first employee felt threatened when he entered the room with my dog so he was them summoned to do it. He felt that the first person didn’t have enough experience. ?? what? A dog should not be left in a strange small room all alone waiting for anyone to enter. It was all so weird and confusing the way they explained they did it. The «other» boarding facility has a web cam in the sniff test room and you sit in the lobby and watch your dog while he is being tested with a variety of dogs entering the room with him. NEVER is your dog ever left in the room alone waiting for the unknown to appear from the behind the door. Ok, now staff.. I was there last Sept and there were only 3 very young girls working at the time. I kept thinking just how in the world would one of these girls break up a dog fight? The ²⁴⁄₇ hours are terrific. The location is great. The smell is bad and they wont do web cams after advertizing they were going too. I’m back at Dog Mode and wont ever stray again. I only did because the ²⁴⁄₇ hours appealed to me.

These guys take such good care of my dog Bear! I can travel with ease now that I can rest easy knowing when I have to board him — there is someone there ²⁴⁄₇. They have gone above and beyond for us and as a single doggy parent I am so grateful he has a place to go where he is looked after and safe.

Just picked up my 6 months old puppy who stayed there since Thursday morning (4 full days/​3 nights). First of all since web cameras are not set up I was promised to get pics of my dog and I never got any. I called on Thursday afternoon to see how she was doing and also on Saturday (since it was her first time boarding in a facility like this). Both times I called I was assured that she was doing well and that I would receive texts with pics. I HAVEN’T received a single one. Not that I need the pics that much, I just don’t like when you say you’ll do something and never follow through. Moreover, when I picked her up I was told that she threw up and had blood on her stool, turned out she didn’t eat any of her food. She looks bony and skinny and now I have to take her to the vet first thing tomorrow morning. Disappointing experience.

I was really excited to find Unleashed because it seemed like a nice facility and they are open around the clock which are one of the few things I was looking for in doggy day care for my two pups. The first time going there was great. The staff was friendly, paperwork was easy, and my pups came home real worn out. A dream come true.
However, the second time I used Unleashed’s services, everything was extremely unorganized during drop-​off and pick-​up. On top of that, one person told me my pups didn’t eat any of the food I provided for them and another person told me they ate it all. When they brought my dogs out to the front so I could take them home, one of my pups was bleeding from the ear. It looked like another dog had nipped at her and caused her to bleed. None of the staff noticed this until I pointed it out, and when I did there was really no apology, nor could they tell me when it happened or by which dog. My pup has never shown aggression towards other dogs or people. I don’t think the dogs are watched as carefully as Unleashed says they are, and from what I have read and asked, they don’t have a limit on how many pups they take at a time so I don’t really feel like my dogs were taken care of how I was expecting. I won’t be going to Unleashed Dog Hotel again.

We love Unleashed! They probably take better care of our vizsla than we do (and we spoil her rotten). She is always so excited when she arrives, and is exhausted when she leaves. Which is perfect because then she is extra snuggly. It is so nice that they are open ²⁴⁄₇. There are some long days and we know that we can pick her up when most other facilities are closed. They are very reasonably priced, for both boarding and daycare. The pool and space is perfect for our high energy, sporting dog. We couldn’t recommend them highly enough!

We have been taking our little Max there since he was a puppy. They really take care of the dogs and the facility is the best. Max runs and plays with his friends twice a week there and loves it !

I bought a «grand opening» package of daycare and boarding. The staff is very young and some were not well trained. The place was chaotic but I suppose that’s to be expected at a grand opening. I remember that the front desk person was so distracted by 5 different things going on that she had to re-​enter my dog’s vaccination record a couple of times.
My big concern is that after all these months their webcams still don’t work. I think that’s probably one of the easiest things to set up. You can get a webcam for home use and easily sync it to a network wireless router. I don’t get what the problem is. Every time I go in there and ask about the webcams, there’s some excuse about why they haven’t gotten them to work yet. I’m beginning to get suspicious.
Update: It is Sunday (6÷14÷15) and I called to ask if I need an appointment to have a temperament/​sniff test for my second dog. No one answered the phone the first time I called. I was asked to leave a message. I didn’t. Fifteen minutes later I called back and was told that no one is there today that can conduct a temperament/​sniff test and that I’d have to bring my dog in later in the week. Hmmmm. I was baffled.

My dog Logan just loves it here. The staff is always so friendly and the place is clean and is by far one of the best places we have been to (and we have been to a lot)
My dog comes back tired and happy, and the ²⁴⁄₇ hours is UNMATCHED in Utah. I love that I don’t have to rush home after work to get my dog by 7. like most places, I can go enjoy a dinner or a drink after work and pick up my dog anytime that night. so awesome.
Only complaint is the same one everyone else has. the cameras don’t work :(

I and my dog loved this place! It was clean and the staff all seemed well informed. I thought it strange they couldn’t access their own cameras, but they assured me they are working on it. I will bring my dog again. FYI if your dog is not fixed they will separate it from most or all of the other dogs.

I saw the other good review & used these guys even though there may be some problems with their disinfectant. My dogs aren’t sensitive so I didn’t think it wad a big deal. The staff told me they’d only had a few complaints & I shouldn’t worry. But when I picked up my dogs, their rashes were horrible & over 75% of their bodies (they like to roll around on the floor)! It seemed to give them a lot of pain. I don’t know if these people have ever owned a boarding Kennel or day care but they shouldn’t just try one disinfectant — If more than a couple people complain, it’s time to rethink your supply purchases! My vet & prescription bills were the best incentive to try somewhere else. I’ve since found another place & am so much happier there! Not a rash in sight & my dogs come home happy.

We absolutely LOVE Unleashed!!! Jasper (our 10 month old Newfie) loves to go! They are always friendly and I know that I can trust them with our furry child. The pricing is decent and well worth it! Jasper always comes home tired and happy! And the pool is AWESOME!!!

I always expect for a new business to have a few bumps in the road. But it’s how they react to those bumps that shows if they have the staying power to become a viable business. I feel that this theory is widely applicable, and although I am fairly new to the dog-​owner world, I can be an adequate judge when it comes to the wellbeing of my pet.
By first appearances, Unleashed is impressive. My dog trainer (see «Train Walk Poop») was hyped on this place for the last 4 months. He told me about the bone-​shaped swimming pool [for dogs], flat screen TVs [for dogs], and I went online to see that their hotel also features queen-​size beds [for dogs].
I also saw online (on their, ahem, Facebook page, ahem) that they’re offering 50% services for their grand opening so we booked our Huxley for a weekend in the Luxury suite. This room is usually $ 85 a night and the website says it includes a private room, queen size bed, FaceTime with the owners, webcam, and bubble bath.
I worked primarily with Billy to register Huxley and get her set up for her first weekend away from home. From the first interaction, I knew she would be in good hands. Billy conducts his business like a labor of love. He has the most reassuring and patient demeanor with neurotic pet owners, like myself. Being Huxley’s first time away, I must’ve asked dozens of questions via email and telephone, and Billy was professional and promt to get back to me about each and every one.
Being the grand opening of this business, like I stated above, there were a few kinks to be worked out. The webcam had not yet been set up and we didn’t have our FaceTime appointment with Huxley. I am also pretty certain that she did not get a bath prior to pickup because she was suffering from a rash on her underside and paws when we picked her up. The vet said that this was probably due to a cleaning product they use on their floors and she is allergic to. This is not something that I can hold against Billy, because we already knew Huxley was extremely sensitive and we’ve gone on an extensive search in our own home to find products that won’t irritate her paws. I just think a bath would have helped her symptoms be not so severe.
Long story short. Unleashed is a strong 4 stars at its current state. The bumps that need to be worked out are not anything to deter us from continuing to use their services. In fact, we already have Huxley booked for another week in May. I’m sure that after a couple months of being opened, things will go a lot more smoothly this next time and I am looking forward to bumping their review up to 5-​stars.