California Imaging & Diagnostics

The schedulers and receptionists have been rude and unfriendly every time I have been there (both locations). The mammogram tech was cold and demeaning.
Andrea, the US tech was great, however. The only positive person I have met there, having been there 3 times now.

I read some really crappy reviews, so naturally I was skeptical.
The girls up front, weren’t smiley or too friendly, but they were efficient.
Deb, the X-​ray Technician, knew her stuff. She was to the point, but ever so efficient.
Finally, I met with Destiny, who scheduled a few other procedures — - A+ for her too!
Wish all my future appts go this well. Thank you!
11÷24÷15
Was sent to Sun City branch today for an Ultrasound.
I arrived extra early and was able to be seen for a mammogram. It was about 13 miles from my home, but these girls are super friendly and accommodating. They get 5 stars for the whole process today.

Went in here with Drs. Order in hand for X-​rays. Handed the front desk my Insurance card & ID. My visit is covered 100% with my insurance. They tried to make me pay cash up front for the services. Claimed they could not verify my ID. I am using a CA Drivers License for goodness sake! I offered to give my SS, call the Ins provider, the front desk declined & insisted on cash!!! I definitely will ask my Dr to refer me to some place else. This experience was just shady to me, all around!!!

I had an ultrasound last week first thing in the morning. Which was pretty fast and pleasant, I would say. The front desk personnel was courteous & polite. Thought it went well, until they called to get me back in for more imaging. I ended up going to a 10 am appointment the second time around. It took 45 minutes to get in for a mammogram. I was in there 10 minutes max. The technician was rude and needs to establish some customer service manners. Being that this was my second time ever having a mammogram done. Talk about being at ease. Not here, that’s for sure. I would reconsider going back, just not with the second tech.

I so sorry I do not remember the woman who did my MRI, but she was so great! I was there for 2hrs and she kept letting me know exactly how long each shot is going to take. Which actually made the time go fast for me. She was awesome. The front girls were so nice. Highly recommend this place for everyone!

Ultra Sound Appointment made for the 20^th. Arrived and told it was on the 30^th. On 30^th CID tech cancelled, no 24 hour notice. Rescheduled for the 5^th, arrived and told it is on the 19^th. What is going on? Fasting in preparation isn’t any fun. So far, three times! Poor office procedures? Poor communication with patients? No follow up? Latest is the 19^th. One more time!

Just returned from The Murrieta office and couldn’t be more satisfied. Went in for back to back procedures (bone density and mammogram). I was out in 20 min and the front office was helpful and friendly. MANY KUDOS TO THERESA who did both procedures. She was professional and knowledgeable She went out of her way to make me feel relaxed and comfortable~~and during a mammogram you know what a gift that is!
THANKYOU!

My doctor uses california imaging, but I won’t go there again. I first went there for ultrasound for blood clots. Technician was concerned because blood clot in my leg seemed to extend throughout my entire thigh. The radiologist report stated that I was positive for superficial blood clot, but gave no information beyond that, such as size, location, etc. Even my doctor was surprised at how little info was provided. Floow up ultrasound to compare healing basically stated «positive blood clot», but again, no comparative info such as size.
I went to the Temecula location for xrays and also mamogram. Again, very little info but was referred back to murrieta location ror follow up. First, the murrieta office called me to tell me that the radiologist reviewed my mamogram and I didnt need a follow up, so I assumed my appointment was cancelled. Then, day before appt I get a call confirming appt. I told them it had been cwncelled by their office. The clerk went to double check, told me, «oh, those were old notes. They want you to do follow up». So I went to the follow up. A few days later I get a letter in the mail telling me I don’t have any signs of cancer. So maybe I didn’t need the follow up.
Bottom line is you get very little info for your money, technicians who come across cold, and staff who don’t know what is going on. They are very adept at making money, hoever. Some medical offices won’t use california imaging. I won’t use them again either.

This location just plain sucks for multiple reasons. Yes, it looks pretty in the waiting room with the nice waterfall and 3 huge TV’s on the wall but that’s where the nice stops. Had to come to this location for an emergency ultrasound and made an appt for 215pm. Got there 15 minutes early so I can do all the paperwork blah blah blah. Now, when you need to get an ultrasound done (in my case, I had to drink 24 oz of water and hold it), you kinda want the appt done as quick as possible. Especially when you have that nice waterfall going on right next to you! Well, an HOUR later, I was still waiting to get in for my appt. AN HOUR LATER. That is just plain ridiculous. What is the point of making an appointment? I asked the front desk girls (who aren’t that friendly either) to see what’s going on and she said another 15 – 20 minutes. Wow. Not good. Well, you guessed it. I had to get rid of all that 24 oz of water and start over again.
I finally got called in an hour and 15 minutes after my appt time. The ultrasound technician was fine and it ended up being a sad visit. The radiologist told me some bad news (which I thought they weren’t supposed to tell you anything but whatevs). So, that kind of upset me as well. I did want to hear something but the way it came across was very cold. One of the worst days of my life and the experience could have been way easier to get through with nicer service.
Parking is okay and it’s kind of hard to find with all the medical buildings around. I’m so glad I don’t work in Murrieta anymore so I can just go to the Hemet location. Murrieta location needs to get it together.