Heritage Plaza Family Dentistry

Going to the Dentist would always scare me but the Dr is very well with her patients and everyone is nice and friendly also the office always smells good and well organized and clean. Marleen is very nice and very informed about the insurance information I didn’t know my coverage information she only ask who I worked for and she got the information in minutes. Also Dr shah and her assistant Delia very professional and very nice !!! LOVE MY NEW OFFICE !!

If there was an option for zero stars that is what I would give this dentist office. Everyone was rude and talked down to me. Although right now I’m on medical, I’ve been very successful and will be again. The insurance covers cleaning and cavities. The Dr wanted to charge me $ 480 for a deep cleaning before he would do anything. I asked if for now they would do the basic cleaning and fix my cavity and they would not. The receptionist made sure to tell me if I make another appointment and did not show I have to sign a form saying I would pay $ 35 dollars. Why would anyone want that type of experience, they wouldn’t.

I HATE going to the dentist! But Dr. Shah is wonderful and she doesn’t do extra work just to charge more money. Everyone in the office is super friendly, too!!!

Awful receptionist… very rude and unprofessional. I would be embarrassed if I was the dentist having her represent my dentist office. DO NOT GO HERE! Pretty sad that most of the bad reviews are about the receptionist… maybe they need a new one!

I was recently squeezed in for a second opinion. I drove out from L.A. as a trust worthy dentist is hard to find in the big city. I was having a debilitating pain and I suspected one of three teeth. Dr. Shah provided me her professional opinion and soon thereafter my issue was resolved. I appreciate Dr. Shah for squeezing me in and also having my best interest in mind. I am glad to say that I am not experiencing that debilitating pain any longer. If you’re looking for a great dentist don’t look any further. In addition the front desk works miracles, very accommodating and courteous. Thank you all again!!! –Mo–

If I could give this place no stars i definitely would. I got here and Marlene was very argumentative about my insurance when i had provided her the info over the phone prior to even showing up to the appt. I had a so called «cleaning» that only took about two minutes and they were done. They needed x-​rays of my teeth which took 3 different girls and about 30 minutes to do with several tries. Also called to get my x-​rays and records to get sent to another office but was left on hold the first time i called for over 15 minutes by Marlene then called again and informed Marlene why i was calling and left me on hold again without letting me even finish what i was saying. I would never recommend this place to anyone.

This place is a joke to say the least! Dirty! Disorganized! The dentist was rude to both my daughters! The staff doesn’t seem to know what they are doing either! I expected a clean, nice place! You can go to Mexico n get better treatment. I won’t recommend this place to anyone! I wouldn’t even let them clean my daughter’s teeth after stepping into the back office! If I could, I’d give it a minus 10!

I went in to get my wisdom teeth removed. They rescheduled my appointment 4 times within 3 months. Each time they called less than 24 hours before my appointment. One time they called as I just got home from taking a ½ day off from work. I don’t know why they expect their patients to give them a 24 hour notice when they can’t even keep up with their own standards. I feel that I got pushed aside so many times because of my insurance. I have Denti-​Cal, and they don’t pay dental offices as much as the other insurances. But still, to reschedule me 4 times is a bit ridiculous. I just cancelled my appointment, and I’m hoping to find a better office.

Glad I found a dentist that accepts Medi-​Cal! Apart from that and the friendly front desk ladies, I will never choose to come here again.
The office is not very clean and could use some touch ups. I expect dentist offices to feel clean and smell like pine sol.
Came here originally to redeem my free exam and X-ray’s, teeth cleaning. The ladies are pleasant.
They space out any work you need time have done in multiple visits, which I found weird (especially coming from western dental, where they try and get it all done in one day).
I had to get my wisdom teeth removed two days ago, and was hoping it would be a somewhat decent experience (I knew I wouldn’t be joyful). Medi-​Cal doesn’t cover the nitrous oxide, so I had to be awake for the entire surgery. The idea is that they just numb you enough with Novocaine, so you don’t feel pain only pressure.
This oral surgeon isn’t always here, so on the day mine was scheduled, there was 4 other people getting theirs removed as well. They called me back after signing 5 pages of paperwork and waivers for the NOS I wasn’t getting, and then I had to wait for the oral surgeon.
Knowing that I have Medi-​Cal, I was aware that I would get the bare minimum for everything– nothing for nerves, no laughing gas, no comforting music.
The oral surgeon started to prep me for the Novocaine, and injected it so vigorously that my gums started bleeding (a first for me I must say). I was shocked and in pain already! I waited afterwards for less than 10 minutes and they started to proceed with whatever they do. I had started to feel pain on one side during the procedure while He was ejecting my teeth, so I had another injection of Novocaine.
I remembered to bring my headphones with music so I could blast tunes through my brain, because I cannot stand the sound of the drills and suction, but I was so freaked out that I was crying hysterically throughout the whole surgery (which did not bother them).
When the surgeon finally finished, I waited for a bit to calm down then I was to go to the front desk to pick up my prescription for my pain-​meds and antibiotics. The «dental assistant» wrote out that I needed Norco, antibiotics and another pain med similar to Tylenol 3’s because I couldn’t have anything with Codeine in it. She told me they could not call it in to my pharmacy because of the controlled substance (Norco). So I proceeded down to my pharmacy to input my prescription to find out that I am not allowed to give them a prescription for Norco, it has to be called in by the Doctor –_​_​– I called back to the dentist office, they never answered so I called back the next day and they did not take blame for giving me the wrong prescription, and called in the prescription after they said they couldn’t the first time.
Least to say, I was not at all happy with my experience with Heritage Plaza Dental. Oh and they have yet to call me back for a follow-​up appointment!

I paid 60 $ to these people to have a whitening kit made and its been about 4 months and each time I call back they tell me its not ready. I would give them zero stars if I could. The front desk people are extremely rude and not helpful in anyway.

We had a dental emegency in our family and after calling 4 other local dentists I found Heritage dental. I must say we could not have been happier. Not only did they see my son the next morning (I talked to office at 430 the day before) But they were kind, considerate, very compassionate and very economical. I will definatly be seeing this dentist again