Lily Phillips, MD

Long wait ever time i come here at least an hour long every time
Is this heath care in Murrieta because carlsbad i never waited longer then 10 minutes
2 weeks to approve high blood pressure meds

You walk in, and they have overpriced supplements for sale in a display case. Everywhere you look, sales, sales, sales. It’s like being in a used car lot for doctors. I get migraines and have had intermittent disability for six months with her office. It finally got so bad I lost my job. I applied for state disability and then I went in for an appointment for certification. She told me to come back every month, now mind you I don’t have insurance. Her office visit is $ 125 to be seen and $ 50 to fill out papers. She gave me three months of two medical perscriptions and told me to get a supplement, which turned out to be a $ 50 bottle of CoQ10. I look through me online portal and find she only certified me for two weeks of disability. In the appointment, not a single time did she mention certifying me for two weeks, it was a month to month. So I called, and her office staff said she feels I need to see a specialist and she isn’t «comfortable» helping with the disability any longer.
Her office, which is basically an inept staff, I don’t think I have had the same nurse twice and went in every month for refills. Turnover should tell you how she is. I have had wait times up to an hour and a half. I even took a nap in an exam room one day waiting for the doctor to show up. She lied to my face. She is a liar and a cheat.

I came in with high hopes of Professional health care! I was seen by the Physician Assistant Fernando Quezada due to a yellow lump in my throat. The assistant did a quick swab, said it’s not strep. Great… what could it be then? And his answer to me was «there’s a curtain and if you hear quack quack you know it’s a duck».
Not returning to that quack!

I haven’t been seen by her yet but I can’t wait to shake her hand. Mainly because of her response to a poor review written about «not diagnosing an infection «. I’m not a medical doctor, however, I am well aware that «infections» especially ones that start with allergies or something ear, nose and throat, can be either viral or bacterial or sometimes both. And you cannot treat viruses with a z pack.
If you are not satisfied with an answer, you ask questions, not gripe on the Internet. Still don’t like the answer? Then go to another doctor for treatment, again, not gripe on the Internet. That is being an advocate.

The doctors at this office are very nice and caring, unfortunately the office is not as helpful. I had a horrible time with billing and scheduling. Currently changing primary care.

The wait is extremely long every time I come here. I have been here in the room alone for 2 hours now. No signs of anyone coming to check on me.

I personally had one of the worst experiences out of the many doctors I have seen. I had an appointment and was on time. After sitting in the office for an hour and a half (after they were closed), I went out to see if anyone planned on seeing me. At that time, the doctor was sitting in her office and the office staff had to get her. When she finally came, I was informed that the office staff had messed up and put a patient in front of me and additionally, she saw another patient before me because I had gone to the bathroom. (She passed me on the way to the bathroom and could have told me she was coming to see me. Mind you, I had already been waiting an hour before making the decision to go.)
I went in asking questions about some issues that I was having. The doctor asked me which blood work I wanted done. Well, isn’t she the doctor. I had done some research, but hoped a doctor could tell me what to get checked and I wouldn’t have to ask for specific things to be tested. Very disappointing!
Additionally, she recommended that I see the dermatologist that comes into her office… her husband. Also not very good! (Different review)
After getting my blood work back, it seemed normal, but I was hoping I could talk to the doctor to get advice on next steps. Apparently, they don’t make phone calls. I have never had a doctor refuse to make phone calls. I was told that I had to have an appointment just to ask my question. Sorry, but what a joke! I feel like they have a pretty office just to make themselves appear to be good.

We see Tiffany Kaufman PA. She is awesome. She is kind and very thourough. I travel from Mission Viejo out to Murrieta just to get care from her. I’m so glad we found her. She has been such a help for my daughter who has had multiple female problems. The wait time can be annoying but worth it for us.

As a physician myself I cannot speak more highly of Dr Phillips and her staff.
We have been so very satisfied with the high quality of care and ‘extra-​mile’ service. The godly attitude and grace shown truly match the clinics name.
I see in Dr Phillips a level of competence and caring that is rarely found, and these qualities are also in her staff. I have worked closely over the years with hundreds and hundreds of physicians and dealt with many offices, including as a patient.
At Dr Phillips clinic I see an overall high commitment and quality of staff and am very grateful to be patient here.
Jonathan M

I’m sorry, I was sold on good reviews and a great idea (urgent care, late hours and was originally greeted with a wonderful woman when I went in for info.) Since then EVERY visit there is ALWAYS information passed along wrong somewhere, EXTREMELY long wait lines (I was actually forgotten once), unlikely to see your doctor, or a doctor at all. They need more experienced/​professional staff, especially in the office. This was the last visit I will have. I told myself to give them one more chance… While I was there today I watched one lady walk out because it took too long, another man who was there hours because they messed up his daughters vaccination (scary) and another woman leaved very upset. I myself was charged the wrong amount (second occurrence of this… only 5 – 6 total visits) And I ended up not seeing my daughters doctor that I specifically requested because I was told to either wait a really long time or see the other doctor. With a 6 year old, What would you chose? I wish they had a few toys in the waiting area or wait rooms, or a TV, i know that’s not a big deal, but they really should think of that. Anyways. This was definitely not the worst experience I have had here but it sealed the deal to leave. EXPECT to have problems here. The office is nice (doctors are professional) but it’s too unorganized, feels like money became the concern, the product is not here. Maybe in a few years they will figure it out, but when your child’s medical needs are at cost or you don’t have three plus hours for an appointment. go elsewhere. Some of the staff are really not fit to be in ANY kind of costumer service positions at all as well.

Dr. Phillips, my son had a fever so dr Stephanie was given the wrong information! Maybe next time it’s best to get the doctor on the phone to ask these questions instead of your staff! Also it took 3 different times between a two week spand?! That’s horrible service! Especially with the horrible contested cough he had was NOT allergies! He had an infection & was given antibiotics! Anthony didn’t even examine him good enough to even have a clue as to what was wrong with him & they shouldn’t say if he gets worse call us so we can call in a prescription because clearly that was not the case! I have all my documentation And took my complaint further. The funny thing is a moms instinct is stronger than any doctor and I should of went with that the first time and took him elsewhere. I hope no one has to be seen by your staff. You couldn’t diagnosis a simple infection?!

Theyre always pleasant and the office is always clean… BUT they NEVER fax anything theyre supposed to (Referrals, results… anything lol) we’ve had now…4? different times (mind you we’ve only been to this office a handful of times) that they «forgot» to fax over whatever it was they were supposed to fax over to whatever specialist or other dr weve had to go to so its been a little frustrating. Again the place is clean, the ladies are always professional and nice and both Lily and her PA are very nice and knowledgeable.

The office is clean the staff is decent but you wait forever. It doesn’t matter if you have an appointment or not it doesn’t matter If the waiting room is empty and youre the only one there they are horrible at making people wait for no reason at all. I cant wait till my new insurance kicks in so I can get the hell away from this office.

Tried this practice on the suggestion of a good friend… so glad I did! Dr. Philips takes time to listen and really recommend what is right for you. Her staff is courteous and respectful. Short wait times as well. She has an urgent care too and I was actually able to make an appointment on labor day! Today I am here to see her wellness director to discuss nutrition specific to my needs… I am so excited to get this kind of specialized service based on what the doctor recommends! If you are searching for a new practice, I highly recommend dr. Philips!

After switching doctors multiple times due to poor service and care, I was hopefully upon meeting Dr. Phillips for the first time. Unfortunately, I am very disappointed with the care my family and I have received since switching to her as our primary care doctor, and I am once again on the hunt for someone who will treat us right.
For starters, every visit to Dr. Phillips’ office takes at least an hour and a half no matter what the issue is. On top of that, the staff is unpleasant to say the least and they are constantly taking phone calls ahead of in– person patients. As if this weren’t annoying enough, they require one to be extremely proactive to get any information from them. My family and I have had blood work done several times and received no call as to when the results were ready. It has been three weeks since our last labs were done and we have yet to receive a call.
The absolute worst experience I have had with Dr. Phillips and staff occurred when I needed to send proof of being up to date on all vaccines for a job, as well as ask the doctor a couple of other questions. I went in and Dr. Phillips looked over my vaccines. She said I was up to date. I then asked her if she would check my Thyroid as I had recently spoken to another doctor about it being important to get it checked. She said she would. She then asked me all of the routine questions as per any doctor visits and left the room. Thinking she was going to come back, I waited there for about twenty minutes, only to have a nurse come in and ask if I needed anything else. She did not order any labs for my thyroid, nor did she sign off on the paper I needed to send as proof to my University. The nurses then told me she was with another patient and that I would have to come back another day to pick up the signed paper.
When I came back a few days later, the paper hadn’t been signed. I live about 30 minutes from the office and made the trip specifically to pick up the paper. The receptionist then informed me that the doctor wasn’t in, but that I can actually just scan in my vaccination records without the doctor’s signature. That would have been wonderful to know beforehand. Thinking the whole annoyance was over, I sent in the paperwork.
About a week later I got a call from my employer letting me know that I was, in fact, not up to date on my vaccines. Thus began another grand ordeal. I called the office to try and make an appointment to receive the vaccine. The phone rang off the hook for several tries and when I finally did reach someone they promptly told me that they do not do the Meningitis vaccines there. I was told to «go to a Wallgreens, or clinic.» Wanting to clarify as to whether they don’t ever do the vaccine there or if they were merely out of stock, I called back about a week later. I was then told that they do have the vaccine and that they can administer is there. When I inquired as to why I was told they could not do it before, the receptionist laughed and continued to make the appointment.
When I arrived to have the vaccine administered my appointment was at 12:45PM. I was not called into the room until approximately 1:15PM and was not seen by the doctor until 1:30PM. When I finally spoke with Dr. Phillips, she went on to tell me that she didn’t think they had the vaccine in stock! There are some definite issues with both communication and incompetence in this office. Furthermore, after saying that she would check on the vaccine, she left me in the examination room for another 20 minutes. Fed up from waiting so long I went to ask a receptionist where she had gone only to find out that she was with another patient.
Eventually, nearly 2 hours later, I was told that my insurance needs to approve the vaccine before I can receive it. Again, this would have been nice to know ahead of time. I ended up getting my co– pay back and leaving. All in all, the amount of disregard for the welfare of their patients in this office is absolutely unacceptable, and I strongly recommend that you seek your medical care elsewhere.

My wife and I have been seeing Dr. Phillips a few times before we moved to L. A. She is nice and seems to care about her patients. She doesn’t rush my visits like some other doctors do. The only thing I don’t like is the stuff. They don’t seem very competent in their work and doesn’t go out of their way to help you. They never contacted me for any lab results and I really have to be proactive to get what I needed from them.

Best Doctor’s office!!! I usually see Tiffany (who is amazing) and I have also seen Dr. Phillips. They are both wonderful! They have the best staff! Everyone is so nice and always helpful! I love this office! I’m so happy I found them!!!