PetSmart

Had a horrible experience yesterday at the groomers. Brought my golden doodle Buddy in for a shaving. Shelby the groomer did nothing but complain about the schedule rearrangement needed to get him in. Though we had online chosen the day available at the groomers. They even had called us to change the time, which was fine with me. it could have been any day or time and I’d be happy. She emphasized all the time and energy she’d have to take to do his hair. At this point his hair was almost 3″ long and i just wanted him shaved down. She then went over him with a fine tooth comb. Said he had matts. I understood that, his coat matts easily, though he’s brushed often. We had online chosen to have his nails done, pads moistened, shampoo/​conditioner, perfume and bandana. We left him with, but not before she went on about the scheduling AGAIN and how she was inconvenienced, and at that point i figured she had a bad day and my dog liked her so fine. She’s rude and sassy. but whatever. Both my older daughters whom were there with me said I should have set her straight… but I’m not that way.
At 3:45 we received a call (earlier she had said she was off by 4 and had to be done by then because she wanted to go home) that it’d be an additional ½ hour. no problem! I sorta felt bad for her and thought «Hey I’m going to give this girl a big tip», because ik he’s big at 95lbs and after cutting his hair for years ik how tough it is. Finally picked him up. She smiled, went over his progress report. All went well except he was lazy that day and didn’t want to sit up all the time but she said he was a sweetheart. Then OMG AGAIN she complained about rearranging other appts, all the work, how she didn’t know he was 90lbs. though we filled out all info online. She said «90lbs, 45lbs, some people don’t know the difference and write down anything.» What??? She was passively-​aggressive and sassy. At that point I was getting upset. I firmly told her as she handed me his leash. it’s not my job t know your schedule!
I mean, how do I know their schedule!!? They arranged the time. They could have told me over the phone but I don’t need the third degree by some rude girl when she can’t handle her job! It’s not as if we just did a walk-​in. I won’t discredit her skills though, she did an excellent job on Buddy. But she walked out of the groomers office abruptly without a word other than for us to move out of her way. Didn’t even say bye to Buddy or us.
I called the manager after my daughter’s said they’d call if I didnt. Cindy, the manager, was absolutely helpful. Obviously totally disappointed we had this kind of visit. Cindy told me they handle dogs up to 185lbs and weight isnt an issue nor should i have to workout THEIR schedule. Said she would speak to Shelby about this and She even offered a discount on our next visit since I told her I’d feel VERY uncomfortable returning. I’ve been a customer with Petsmart since 2001. Never have I had any issue with them ever. So we will give it another go with a different groomer next time.
Needless to add, she lost her tip. And Buddy left with no bandana.

Finally, I can happily announce Awesome, Friendly, Knowledgeable CUSTOMER SERVICE from eight different employees. Wow, I won!!! They were actually busy doing a reset, but everyone we came across went way above and beyond what I consider normal customer service to help us find all our needs. Well done, and I only wish that I got all your names for a shout out. I do believe our cashier was named Brandon. He even closed his lane to help us carry out a large item and get it in our car. We left with smiles on our faces, and talking about how well we were treated. It’s been a long while since I have seen that type of service in a big box store. You guys ROCK!!!

This is the worst place for customer service if I could leave a zero I would.
The cashier that works in this store has the personality of a hockey puck.
I’m purchase one of the most expensive dog foods on the market and most times I purchase more then one but, not on this day (April 8^th) and I had a coupon. I went to this particular cashier and I handed her my coupon and ask if she would throw away the rest of the receipt and she «growled» at me and left the receipt on the counter. When she gave me my change as I was placing it in my wallet she grabbed the receipt «growled» at me again. PetSmart management needs to tell their employees to leave there problems at the door and pick them up when they leave work. Growling, come on now you need to get in a different place to work your beginning to be that face on the packages…

Took my Pomeranian here twice to get groomed & they did an amazing job! I definitely will be here again! Thanks to Stephanie & Shelby.

Incompetent, poorly trained staff. Customer service reminiscent of the Soviet postal system.

I must say that I was pleasantly surprised with the grooming salon. I was hesitant after hearing negative reviews about «big box» grooming stores in general. I have always taken Mason to small grooming shops. I received a coupon and decided to try them. Lex did an awesome job. Mason looks great. I am very, very particular about my pets. They are my family. Anyway, I will be returning next month! Thanks guys from me and Mason!

This place is awesome. You can go I there any given Saturday and be surrounded by puppies and kittens from local rescues. I often go to run errands but end up staying because the kids just love it so much! Sid has been especially helpful to me on multiple occasions and I’ve never been disappointed with the staff. Highly recommended.

A review for their grooming services has been long over due! I rescued my pup and due to his previous abusive owners they created a scared and at times a bite first little guy. This literally is the only place that has employees who actually love dogs. His groomers here have been Nicole, Bailey and now Ashley. They all understand he is skiddish and will warm up to them eventually, but it takes time and they are always willing to let him get used to them prior to grooming him.
I have crossed state lines and this is really the only place I feel comfortable leaving him to get his spa treatment. I have taken him to my vet, just to have him groomed and Petsmart really is the only place that stepped up and didn’t call me 10 minutes later to come back and pick him up fearing they may bite him or him have a panic attack. Thank goodness for your sweet hearts, my little sweetheart pup thanks you as do I!
Thank you Ashley for your attentiveness to my little Bandit!

This is in regards to grooming services. I paid more at this facility than at petco/​mobile groomers and did not receive what I would consider a good professional quality cut. Both of my dogs also did not have a clean fresh smell and the haircuts were choppy. They did not trim the paws as I had requested. I will not return and I would not recommend their grooming services. Paid too much for what I received.

The staff here is always top knotch. They always have discounted items on top of the coupons I have. Neat, organized and very informative staff. They always have everything I need for my furry babies so I will continue coming here.

I will no longer be shopping at Petsmart I will definitely be going to Petco from now on what horrible customer service I just experienced!!!
I purchased a pet stroller that was in a opened box for a 15% discount which I was told was beat up from the warehouse. First of all that was a lie because there was a stapled receipt from Petco inside that said return to inventory customer returned January 29, 2015. I was assured that all the parts were there and it was perfectly fine when I bought it. I purchased the stroller on February 16 and tried to put it together yesterday only to find it had a missing wheel. I called the store and spoke to two people and they told me I could just come in and get a wheel or I could bring the whole stroller back and just get a new one so today I did just that and when I tried to return the store I was told I would have to pay full price now because the boxes weren’t opened. I asked the manager why would I purchase a stroller for a discount if it wasn’t operable she then said sometimes people will purchase a discounted stroller for the parts and I said why would they spend $ 85 when they could spend $ 15 more for a brand-​new one?
I then told her I would search eBay and see if I could find one cheaper. She said she would stand right there while I looked she knew full well I wouldn’t find a brand-​new one with their brand because it was PetSmart brand. I did however find one that looked exactly the same for $ 69 plus many more that were much cheaper. All of them also free shipping. I then informed her I would be purchasing mine online.
I told the cashier as I left the store that was a foolish thing to do as I spend a lot of money on my pets obviously if I was willing to spend that much on a stroller for a poor little dog that can no longer walk that was on his way out of this world. I told the manager that the older dog could no longer walk and the new puppy that we brought was learning to walk and the older dog would howl because he couldn’t go for walks anymore so this was why we are purchasing it, not that this should matter but because we were told three times that we would be getting a perfectly new one.
I used to go out of my way to come to this store but because of the principle of the matter I will no longer shop here and will only shop at Petco from now on where they have excellent customer service and this would never have occurred at their store.
POOR POOR MANAGER!!! And did I mention we had to wait 30 minutes in the store the other day just to get help they only had three people on shift you can check with the manager on duty Ryan as I was waiting for him for 30 minutes and had to be helped by another nice gentleman that did help me he was more than hospitable. Out of this whole store he was the only person that knew what customer service means.

We take our pup, Auzzie, here almost every week just to walk around! He’s always been Mobil groomed at home but wanted to try them out! Lexi was very friendly and great with Auzzie. He’s a Australian Shepard mix and it came to the quoted $ 35 price. When we arrive to pick him up Lexi greeted us with a grooming report of all the provided and any additional notes she included. I loved that! We will definitely bring out baby back!

I was last in this store to have my dog groomed about 6 months ago and had a less than pleasant experience. 2 days ago I decided to give them another try after talking to Tina, manager. She said that she would groom my little Shi-​tzu herself. Well, I picked her up she looked the best that she had ever looked. The tidie up that she did was perfect. I could not have been happier.

I love this place! I have been bringing my dog here for the last 6 months and every time I have brought her in she comes out awesome! They groom very well and it’s not just a specific person, she has been to three or four groomers and they have all done a great job! They are a little on the expensive side, but I sometimes wait until I have a coupon to take her in. Overall wonderful place!

I wish I could give them zero stars! I recently moved to Murrieta and before that we had been taking our puppy to the location in Riverside. We absolutely love the Riverside location! We took our dog Bruce Wayne for the first time to the Murrieta location and immediately noticed how crowded the front desk gets. The dogs get anxious because they’re cramped together while waiting for someone to help you. The staff at the front desk is incredibly rude! When the groomer finally came, she took Bruce with her and told me she’d give me a call. That firs T experience was OK so we decided to go back a month later. Again, the crowded front desk area makes it really hard. No one even acknowledged that we were there. We had to wait around 10 minutes to even be helped. About 3 other people who walked in AFTER, were helped before us. The worst part was that when the groomer came out, Bruce Wayne began shaking and refused to leave our side. He did not want to go with the groomer! This has NEVER happened before. My dog loves people, he would always run towards his previous groomer and fill her face with kisses; so when he began shaking it became a concern. I don’t know what they did to him to make him this scared, but needless to say, we will never go back to the Murrieta location.

There are approximately 40 years of age there is a long-​haired female employee, she might be a veterinarian, her attitude is very bad, I go in and say hello to her, to her advice, but she ignored the eyes look at me with contempt, and then walked away. I would recommend the company to consider her dismissal!

Pet adoptions on weekends, I always find myself staring longingly at all the cute kitties wishing I could take them all home lol
They have a big selection of fish, a few neat reptiles, some hamsters, rats, guinea pigs & birds.
Big selection of pet food, toys and whatever else you might need for your pet.
I like to get cat collars here, good selection and fair prices. Also the staff is super friendly :-) definitely recommend this petsmart!

Be sure to go here if you have nothing else to do for the afternoon. If you need something that is locked up in a case it can take up to 15 to 20 minutes to get an employee to help you. I am very frustrated with this store and their very poor service. It is okay to come here if you can get what you want yourself off the shelf but if you need any help forget about it!

Today I came in and wanted to exchange a crate for my dog. Well Ashley (manager) told me to go and get what I needed even though I had said I do not have a receipt. I looked for 20 min and found what I needed and then got back in line. When I got to the register she asked for a receipt or if I had bought it with in the 14 days. I told her it was a little after that. She said oops sorry cant help you, you need to call pets mart hot line and look up the receipt. So I did just that come to find out it takes 2 weeks. She should have just taken care of me it was a item that was less than 50.00 Not a cool thing to do when we shop there all the time. Now I have to sell this on Craig’s list.
CUSTOMER SERVICE FAIL ASHLEY !

Was so happy they had shoes that fit my pit bull and a swim vest!
him being a large breed it seems his size is hard to find but they had it.