Pump It Up

I booked my sons birthday party and the older woman in the front told me someone would contact me a few days before the party to confirm headcount. 3 days before the party I received a phone call from an unknown number, I picked up thinking it might be an RSVP to the party. It was the older woman calling to confirm the headcount and pizza ect. I asked her if I could call her back when I left the store, she flat out said no now is the time she’s not busy and could take my information. I told her I would call her back within the next hour and she was very persistent on doing it right now. I finally just gave in walked outside to make sure our order got in at her «only» convenience. Fast forward to day of the party. The party is at 5:45 invitations ask for us to show up 15 mins early. I got there 23 mins before because I left a little early to avoid traffic (5pm traffic). When I got to the place I walked in at 5:20 instead of 5:30 with my cupcakes and asked where they would like me to place them (since I seen the party cart they usually put them on set out). The older woman said in your car for 10 more minutes it’s easier if you come at your scheduled time. I was in shock how rude she is, if I didn’t have people on the way I would have left. I also brought in balloons (that are allowed) in separate center pieces for decorating. They somehow got all of the strings twisted together in one big cluster vs the 3 sets of 5 we provided. The kids loved jumping and the teens helping were great but I won’t be having another party there, they are so rude and don’t deserve my money.
P.s I looked at the other reviews today and the older woman is a huge complaint. Get better customer service and it will be great!

Probably the 5^th time I’ve been to this site and it never disappoints. The kids have a blast. The staff is always super friendly and energetic to match the kids. Jumpers and activities are fun even for some adults.

This place was kind of a toddler nightmare lol. This is definitely a place for older kids. The place wasn’t super clean and was kind of dark. I wasn’t impressed with the gray haired lady who asked my son not to touch a bin that was left out. I mean hello don’t you work with kids? You leave a large rolling bin out and they probably will think it’s just another toy. Thank goodness it was free for kids under 2 because I would’ve regretted any money spent here. Also I saw a toddler full on tumble face plant down a slide and the staff was like yeah that happens all the time. There should’ve been an age requirement for that large of a slide let alone STEEP. The man was friendly at the front however he didn’t even ask how old my son was he just said $ 8 please. I heard the lady’s before me get their under-​2 kids in free so I knew mine was. Just eh. I don’t think I’ll be going again and I don’t think my son will mind one bit.

Due to unforeseen circumstances at another establishment and their canceling of our daughters 2^nd birthday party, we came to Pump It Up, literally, the same day for a solution to our dilemma. Now, I understand everyone’s situation is different, for us we had just one child in attendance, our birthday girl and 5 adults to accommodate. So when we explained this to Pump It Up, they came through for us! They offered us a spot for the next day but also were going to look into getting us in THAT day too! We wholeheartedly believed that we would just have to change our plans from a Saturday party to a Sunday party and we were ok with that. Then they called us back shortly after to let us know that they arranged some time with their employees to squeeze us in that same day. We were excited and just relieved to give our daughter some fun jumpy time. The staff was helpful when needed and friendly. They gave us our space and we had a blast. Pump It Up truly went above and beyond the call of duty and provided wonderful customer service. I would definitely recommend this place for your next party.

So much fun for the kids and fun for the parents too! We attended a bday party and my daughter, 3 yrs old, had a blast. The fact that there were two rooms for the kids was a definite plus and pleasant surprise. Four stars because the party felt a little rushed in order to get the next party going.

Our family can’t thank Pump It Up enough for a blast for my son’s birthday. Staff was attentive, friendly and fun from the minute we arrived until our departure. They started right on time, watched a safety video, and moved us along each room. They decorated and prepared the party room, served delicious pizza and non-​messy ice cream cups, had nice balloons and favors for the kids. During the eating portion, they played a TV screen with pictures of our guests playing and jumping around. My son, the birthday boy, sat on a throne and was crowned a pirate captain. The staff enthusiastically helped him organize and open gifts as well as help him hand out the cute pirate goodie bags to the kids. The whole thing was organized and a memorable experience for both kids and adults. It is definetly worth your buck. Everything is taken care of smoothly. Plus, adults attending are not charged, just the kids are tallied. We were given a pass to bring my son back to an open gym play time. We most definetely recommend!

Just had a birthday party on Friday night and everything went well. Giorgie and Tarah were very sweet with all the girls as well as polite to us adults. Not so thrilled with Elsa? (Manager), she was not very friendly. If you can not deal with kids and their parents then this probably isn’t the place for you. As far as the party room, I think the decorations could be a little more… add balloons, streamers, fun music — it was quite blah. As far as the playing areas, the staff should carry tokens/​quarters for the air hockey games and just recycle them and make it party of the kids party experience. Why charge extra to play, your already charging a lot just to have a party there. Make sure you look online for coupons because they are out there.

Fun place to have a birthday party! Kids are definitely entertained the entire time!

The staff is very uninformative. We received a Facebook invite from a friend for her daughter’s birthday party. We show up and are told the kids have to have socks, which we would have to purchase there. We were never told we needed socks. The older woman, the owner I assume, told me that if I had received one of their invites, I would have known that. It’s not my fault that my friend decided to do an evite instead. The girl in the party room was very condescending. Same as the older woman. It was a neat place to take kids, but I’ll go to a trampoline park before I come back here again.

I’m giving them a 3 because the staff was great. The older lady I assume is the owner, is not my favorite person. I booked a party for my daughter this weekend. I was quoted $ 275 for 25 kids. When I was talking to her she made it sound like this included pizza and drinks for the kids. It doesn’t. Food is an extra $ 3+ per kid. I spend over $ 80 in pizza and minute maid lemonade. I would have cancelled but the deposit is non refundable. And I wasn’t about to pay $ 18 for an xl pizza that feeds 7 adults. I had over 20 adults there. Needless to say, I won’t be booking a party there again. The kids did enjoy themselves and the staff was great. But the party would have been just as awesome at my house with one jumper and food and drinks for everyone.

We love this PIU! We’ve had 2 of our kids parties here and been to many other friends parties. We are always impressed by the staffs patience and attention to detail taking care of the parties. We really get to just show up and enjoy our children!!! Great job!!! Thank you PIU!

we have been to many parties here and booked our own parties here. Today I booked another and it will be my LAST party I ever have at this facility. I called saying I wanted to book a glo party and I was told the cost would be $ 245 for 15 kids and $ 279 for 25 kids plus an additional $ 3.25 per child for pizza. It sounded fine so I booked the party for 25 kids and paid my $ 75 deposit. As soon as I hung up the phone I received an email confirmation and a «package add on price sheet». On that list was another $ 50 in fees for the glo party. She knew I wanted a glo party before she gave me party prices. I am NOT happy about finding out AFTER I book that the party now costs $ 415! I immediately called back within minutes of booking and I can’t cancel and get my deposit back. I told her I was not aware of that additional cost and don’t really want to spend $ 415 for a kid party. She thought it was funny and just giggled through the whole conversation telling me yes she did explain it. I told her I wrote everything down and that was not explained to me. Her giggly reply was that maybe I was so busy writing that I didn’t hear her. Seriously? That is some poor customer service. I’m glad she thought the whole thing was funny because I will NEVER be booking here again and I will be writing a letter to their corporate office.

Just awesome!!! Just got done with my daughter’s 6^th birthday at Pump It Up and it was the best decision we could have made. The service was great! Like great to the point that I believe it’s more of a rarity to find that level of service anywhere these days. The girls who were assigned to our group were patient and made sure all of the kids had a great experience. When it came time to move into our room, Chloe took over and made sure everything stayed on track. She was accommodating and kind to the kids… I mean twelve 5 – 6 year olds is like corralling cats and she handled it like a saint. Thanks Pump It Up for making a great day even greater!

I took my daughter to a birthday party 2÷22− This place needs a make over bad. We’ve been hear now in CA for 7 years– and have been to this place 3 times. Nothing new for the kids to do– same old bouncers– same paint on the walls in the party rooms.
It’s just time for a fresher look!

This is a great place to throw a child’s birthday party. The set up is great and is perfect for hosting this type of event. And it’s also very organized. And the staff is friendly and grounds are clean.
FINDING THE PLACE: It can be a bit difficult looking for this coming from Elm because it doesn’t face the street. If you have the patience, you’ll be fine.
PARKING: Because it’s located between warehouses, it can be difficult to find a close parking spot; however, there are plenty of parking spaces around. Be sure to wear comfy shoes.
UPON ENTRANCE: We were greeted by one of the employees and given a waiver to sign in the kids. Also, kids should also wear socks to play. Easy peasy!
PLAY TIME: We were directed to go to the play arena, which is a kid’s dream! A whole room of jump houses and there were 3 huge ones where we were in. It can be a bit cramped in there with a bunch of kids and adults but it definitely creates a fun environment for the kids to enjoy. So A+ to that!
DINING/​PARTY ARENA: After play time, everyone went to the dining/​party arena. This is where the birthday celebrant sat on a huge inflatable throne and where his/​her guests sing the Happy Birthday song. What I really liked in here was the TV they had in the room playing the photos that the staff took of the kids playing from earlier in the day. I didn’t even notice anyone taking photos so a lot of us adults liked this idea. There were 2 employees there in the room helping pass out pizza slices, cake, pouring drinks, and collecting trash. We even watched the birthday celebrant open gifts.
This place is perfect for those who want to throw a child a quick and fun a birthday party. The total length of the party was about 2 (maybe 2.5) hours long. It’s great to gather people for a specific time frame and not have to worry about clean up (vs. if it was done in your home).

Took my two sons age 2 and age 7 months. We went on a Tuesday for their open jump. My kids had an excellent time. The staff was super friendly and helpful. Will be going back again for sure!

The kids play, and they eat. And the staff cleans up. What else is missing?

This place is fun for a daytime playdate. The décor and lighting needs updating. It’s small and some of the bouncers seem worn out. The teenage helpers are sweet and great. The owner was busy working the phones. I’ve been to the Poway location and I think its a lot better there because they have more bouncers and activities and the décor is a little better. But not a bad place to spend a couple hours. I liked that they have afternoon drop in bounce times for only 8 dollars a kid.

I can not give enough praise for this location’s Pump Ut Up!!! I’ve been to several friends’ kid’s birthdays at these venues and I have never experienced the attention and as friendly a staff as I have had here, hosting my son’s birthday this past weekend. What a wonderful experience!!! The staff learned the kids’ names, even, as I would hear them rooting the kids on on the rock climbing wall. I had a new staff introducing themselves to me at least every half hour or so, joining the staff already assisting me. There was never a shortage of attentive and friendly help.
It was my first time hosting a birthday party where everything was take care of so well! It is worth every cent to host a fun event here and a memorable way to celebrate a young one’s birthday.
I planned and reserved the venue a month before the event and placed a $ 50 non refundable deposit. The party I chose was the Glow Party Theme to host in the evening and Glow Necklaces for guests in a darker jumphouse setting. It was about $ 215 for 2 hours, 26 kids. $ 10/​additional child guest over 2, but adults were not charged to accompany kids. It was pouring rain on our party date and I was so glad we chose to do this year’s bash indoors!!! Email confirmations were sent to me and complimentary invitations to hand out with a waiver and sock reminder for guests. Also, everything is available online. I received a courtesy call a couple days before the event from Elsa and last minute instructions made.
Arriving at our party time, we loaded our cart and the staff immediately took our supplies to the party room to set up for us.
All I had to do was greet and meet our guests. They collected everyone’s waivers. Children watched the safety video and we entered our first arena play room filled with the inflatable obstacle courses, rock climbing wall, inflatable boxing arena, etc.
All the kids received one-​on-​one help as they could climb the rock wall.
The second room was filled with more slides and obstacle courses. Staff, again, was so attentive and constantly checking up on me and our guests.
Another young lady found me just before the last minutes before the end of our time in this room to check on the party room’s setup. I apologize I can’t remember all their names, but it goes to show you how many there were in a way. And I was so preoccupied with my guests and kids but I do feel badly I didn’t remember one in particular. In my eyes they were all so wonderful to us!
Finishing up the last jump arena, we took a few group photos, and guided into the party room for cake and sweets! The room had four long tables that could easily fit 80+ people. Plus additional seating around the edges of the room. They had our guest of honor seated in the inflatable throne and all his gifts proudly displayed along with our snacks and cake. Doing this again, I’d definitely have them do everything with pizza, (found out they use Pizza Factory) cake, and balloons! We didn’t have pizza because the event was set later in the evening and thought kids would have eaten dinner before 9 pm. They can even do party favor packages.
Once gift opening time came, our girl helping with the party in this room assists with the gifts with my son and lists in detail who it was from and what items there were. It really helps so much for my thank you notes! I could truly sit back and enjoy my son’s big day with our guests.
Gratuity was an absolute must for such a fun and wonderful staff!!!
After seeing the quality of service, it is money well spent to have them truly take care of every detail to your event!!! Just my opinion…
Looking forward to planning another event here, probably sooner than later.

Kids and parents love this place. I attended my niece’s birthday party there today. The kids had a ball and my sister and brother-​in-​law liked having everything taken care of for them. It cost $ 250, plus extra for the pizza, and they felt it was well worth it. The staff takes care of everything, even helping the birthday girl, as she opened her presents, and keeping a gift list for «thank you» cards.
My only gripe: I found it a little annoying that they make you pay 50 cents per game to use the air hockey table. You would think they wouldn’t need to nickle and dime you when they have been paid top dollar already.
The party lasts 2 hours. You start in arena 1, move to arena 2, then end at the party room for presents, pizza and cake.